24-06-2020, 16:36
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#1
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cf.member
Join Date: Jun 2020
Posts: 6
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Cable damage
My father-in-law has virgin media, something that I am looking at getting myself. I noticed that his main incoming black signal cable that runs down along the site of his property at floor level has been damaged. The TV is still working fine but I suspect it's going to start causing issues when the whether gets worse. I have temporarily put installation tape over it. Does anyone know what the rules are will cable faults with virgin. Is it something that can be repaired DIY style? We could wait till it stops working but if we are going to fix it would rather do it whiles the weather is good.
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26-06-2020, 15:22
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#2
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Rise above the players
Join Date: Mar 2008
Location: Wokingham
Services: 2 V6 boxes with 360 software, Now, ITVX, Amazon, Netflix, Lionsgate+, Apple+, Disney+, Paramount +,
Posts: 14,589
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Re: Cable damage
Quote:
Originally Posted by Maltloaf
My father-in-law has virgin media, something that I am looking at getting myself. I noticed that his main incoming black signal cable that runs down along the site of his property at floor level has been damaged. The TV is still working fine but I suspect it's going to start causing issues when the whether gets worse. I have temporarily put installation tape over it. Does anyone know what the rules are will cable faults with virgin. Is it something that can be repaired DIY style? We could wait till it stops working but if we are going to fix it would rather do it whiles the weather is good.
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My neighbour accidentally sliced through his cable last summer. He reported it to Virgin and they were out the next day.
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26-06-2020, 19:09
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#3
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cf.mega poster
Join Date: Jan 2008
Posts: 10,061
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Re: Cable damage
Quote:
Originally Posted by OLD BOY
My neighbour accidentally sliced through his cable last summer. He reported it to Virgin and they were out the next day.
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Did they charge him?
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27-06-2020, 14:14
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#4
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Rise above the players
Join Date: Mar 2008
Location: Wokingham
Services: 2 V6 boxes with 360 software, Now, ITVX, Amazon, Netflix, Lionsgate+, Apple+, Disney+, Paramount +,
Posts: 14,589
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Re: Cable damage
Quote:
Originally Posted by RichardCoulter
Did they charge him?
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I don't think they did, but I'll ask him next time I see him.
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27-06-2020, 15:33
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#5
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cf.mega poster
Join Date: Jan 2008
Posts: 10,061
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Re: Cable damage
Quote:
Originally Posted by OLD BOY
I don't think they did, but I'll ask him next time I see him.
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Apparently, if they did, you can claim it back on your buildings insurance.
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28-06-2020, 14:26
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#6
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cf.mega poster
Join Date: Nov 2003
Location: Oxford (area 31)
Services: 1.2Gb/100Mb, VMTV (UHD), Freesat HD, Freeview HD, SkyQ (UHD), BTtv (UHD), DAB+
Posts: 1,869
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Re: Cable damage
After a possible excess and the fact you've made a claim - in the long run you may be worse off than just payiing up.
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28-06-2020, 15:24
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#7
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cf.mega poster
Join Date: Dec 2016
Posts: 1,641
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Re: Cable damage
Contact Virgin, they own the equipment, it is down to them to maintain it.
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28-06-2020, 23:11
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#8
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cf.mega poster
Join Date: Jan 2008
Posts: 10,061
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Re: Cable damage
Quote:
Originally Posted by ozsat
After a possible excess and the fact you've made a claim - in the long run you may be worse off than just payiing up.
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Good point, it's not always worth claiming. Over the weekend I was searching for a better deal and they asked if I had made any claims in the past 5 years, so I wonder if you can escape this by changing companies or if the declaration of a claim (I have one and did declare it) pushes up the quote from the other insurance companies??
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29-06-2020, 09:06
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#9
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cf.mega poster
Join Date: Jul 2004
Location: At the Leaving door
Posts: 4,050
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Re: Cable damage
I think they all 'speak' to each other in this digital age.
I remember ringing around for car insurance ages ago, 3 of the companies I spoke to could pull my (then) current details up with minimum information from me.
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29-06-2020, 11:28
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#10
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cf.mega poster
Join Date: Jan 2008
Posts: 10,061
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Re: Cable damage
I'm sure they can find out yes. By 'escape' I meant not be penalised for claiming because you hadn't actually claimed from the new company.
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29-06-2020, 12:04
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#11
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cf.mega poster
Join Date: Dec 2016
Posts: 1,641
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Re: Cable damage
Quote:
Originally Posted by RichardCoulter
I'm sure they can find out yes. By 'escape' I meant not be penalised for claiming because you hadn't actually claimed from the new company.
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If you change insurance companies, you will be asked if you have made a claim within the last 3-5 years. Failure to disclose this is likely to mean your insurance will be nullified when they find out.
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29-06-2020, 16:18
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#12
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Rise above the players
Join Date: Mar 2008
Location: Wokingham
Services: 2 V6 boxes with 360 software, Now, ITVX, Amazon, Netflix, Lionsgate+, Apple+, Disney+, Paramount +,
Posts: 14,589
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Re: Cable damage
Quote:
Originally Posted by Raider999
If you change insurance companies, you will be asked if you have made a claim within the last 3-5 years. Failure to disclose this is likely to mean your insurance will be nullified when they find out.
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I think Richard means that if you had a damaged cable, you could change to Sky, BT or Talk Talk to avoid making a claim in the first place.
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29-06-2020, 18:19
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#13
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Sad Doig Fan!
Join Date: Aug 2007
Location: Barry South Wales
Age: 68
Services: With VM for BB 250Mb service.(Deal)
Posts: 11,655
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Re: Cable damage
Quote:
Originally Posted by OLD BOY
I think Richard means that if you had a damaged cable, you could change to Sky, BT or Talk Talk to avoid making a claim in the first place.
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I don't think so OB.
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29-06-2020, 19:10
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#14
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cf.mega poster
Join Date: Mar 2012
Posts: 4,096
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Re: Cable damage
Let's be fair here, if you damage a cable, albeit by accident, you should pay for it to be repaired.
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29-06-2020, 19:57
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#15
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CF Resident Dog
Join Date: Mar 2005
Posts: 14,265
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Re: Cable damage
Quote:
Originally Posted by Mad Max
Let's be fair here, if you damage a cable, albeit by accident, you should pay for it to be repaired.
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True i guess.
Luckily when i cut through my cable VM came out and fixed it for free.
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