12-08-2017, 09:55
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#1
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This tastes nice
Join Date: Jan 2010
Location: Hindley Green Wigan
Services: TiVo V6 - 500mb -
Posts: 550
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I can't get emails.
As from last Thursday I've not been able to receive any emails on my blue yonder.co.uk account. I am currently in Italy on my iPhone typing this and this issue is happening on my phone too and it says the username or password is not correct but I know it is and have entered all the credentials from fresh again and I know they are correct. My partner is having the same issue with her blue yonder email address too. The VM service status says there are no issues Sousa anyone got any ideas please.
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I once had Amnesia, i remember it well !!!
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12-08-2017, 11:15
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#2
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cf.geek
Join Date: Mar 2004
Services: Tivo V6 - L TV/XL Phone /200Mb BB
Posts: 896
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Re: I can't get emails.
Recently my NTLWorld account did the same, I ended up having to have a new password authorized.
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12-08-2017, 11:21
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#3
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cf.mega poster
Join Date: Mar 2010
Posts: 1,871
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Re: I can't get emails.
Your best bet and most reliable solution is to use something like Gmail or Outlook and forward your emails from you Virgin Media email to one of the above they rarely go down unlike VM's email service
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12-08-2017, 11:55
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#4
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cf.mega poster
Join Date: Jun 2003
Location: Kairdiff-by-the-sea
Age: 68
Services: TVXL BBXL Superhub 2ac (wired) 1Tb Tivo
Posts: 9,853
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Re: I can't get emails.
Try using www.mail2web.com. I find it invaluable for some email accounts.
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12-08-2017, 18:06
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#5
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This tastes nice
Join Date: Jan 2010
Location: Hindley Green Wigan
Services: TiVo V6 - 500mb -
Posts: 550
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Re: I can't get emails.
Thanks everyone for your comments. I'll have to wait till I get home in a couple of weeks.
__________________
I once had Amnesia, i remember it well !!!
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15-08-2017, 20:26
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#6
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This tastes nice
Join Date: Jan 2010
Location: Hindley Green Wigan
Services: TiVo V6 - 500mb -
Posts: 550
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Re: I can't get emails.
I've just spent nearly an hour on the phone to VM and it seems a big mess up has taken place. It's a bit of a long story regarding our account but it seems they have deleted our email addresses due to a change in the account name and they cannot reinstate them so our daughter is on to them to hopefully get it sorted. To many details to mention on here but I'm not impressed with VM at all.
__________________
I once had Amnesia, i remember it well !!!
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16-08-2017, 11:16
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#7
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This tastes nice
Join Date: Jan 2010
Location: Hindley Green Wigan
Services: TiVo V6 - 500mb -
Posts: 550
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Re: I can't get emails.
Quote:
Originally Posted by Taf
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If I log onto my virgin media I can't even see my blue yonder account on there as it seems the email address has been deleted by VM somehow.
__________________
I once had Amnesia, i remember it well !!!
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31-08-2017, 10:50
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#8
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This tastes nice
Join Date: Jan 2010
Location: Hindley Green Wigan
Services: TiVo V6 - 500mb -
Posts: 550
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Re: I can't get emails.
After 3 weeks and about 7 hours on the phone to VM our email accounts are still not sorted.
__________________
I once had Amnesia, i remember it well !!!
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31-08-2017, 11:07
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#9
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CF Resident Dog
Join Date: Mar 2005
Posts: 14,393
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Re: I can't get emails.
Quote:
Originally Posted by philwhite100
After 3 weeks and about 7 hours on the phone to VM our email accounts are still not sorted.
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When you do get it sorted you should seriously consider moving away from an ISP email account, go to someone like gmail or outlook.
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PSN: Snoopzster
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01-09-2017, 17:28
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#10
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Virgin Media Employee
Join Date: Sep 2005
Location: Winchester
Services: Staff MyRates
BB: VM XXL
TV: VM XL
Phone : VM XL
Posts: 3,139
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Re: I can't get emails.
Yep, use gmail and then set up gmail to fetch emails from other boxes. That way emails to old address are still received but going on you can give out new email.
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I work for VMO2 but reply here in my own right. Any help or advice is made on a best-effort basis. No comments construe any obligation on VMO2 or its employees.
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01-09-2017, 18:12
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#11
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Inactive
Join Date: Oct 2006
Location: Right here!
Posts: 22,316
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Re: I can't get emails.
Quote:
Originally Posted by tweetiepooh
Yep, use gmail and then set up gmail to fetch emails from other boxes. That way emails to old address are still received but going on you can give out new email.
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Interesting.
So can Gmail import mail (inbox and outbox) from other sources like Hotmail and even old ntlworld . com accounts (which I believe are now based on the gmail service anyway)?
I have some mail dating back years on a variety of accounts and would love to be able to transfer it all to one of my gmail accounts.
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01-09-2017, 18:31
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#12
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Still alive and fighting
Join Date: Jun 2007
Location: In the land of beyond and beyond.
Services: XL BB, 3 360 boxes , XL TV.
Posts: 56,388
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Re: I can't get emails.
Quote:
Originally Posted by tweetiepooh
Yep, use gmail and then set up gmail to fetch emails from other boxes. That way emails to old address are still received but going on you can give out new email.
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That is what we set up a while back when there was s problem.
__________________
“The only lesson you can learn from history is that it repeats itself”
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01-09-2017, 18:32
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#13
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Inactive
Join Date: Oct 2006
Location: Right here!
Posts: 22,316
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Re: I can't get emails.
Quote:
Originally Posted by denphone
That is what we set up a while back when there was s problem.
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Don't keep it a secret Den, how did you do it??...
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01-09-2017, 18:59
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#14
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CF Resident Dog
Join Date: Mar 2005
Posts: 14,393
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Re: I can't get emails.
Quote:
Originally Posted by Osem
Don't keep it a secret Den, how did you do it??...
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https://support.google.com/mail/answer/21289?hl=en
This may help.
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PSN: Snoopzster
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01-09-2017, 19:11
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#15
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Inactive
Join Date: Oct 2006
Location: Right here!
Posts: 22,316
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Re: I can't get emails.
Quote:
Originally Posted by SnoopZ
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Thanks. Will this work for the old ntlworld e.mail accounts I have dating from when we first got broadband?
Does the process copy messages both sent from and received by the old address?
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