One show highlights countrywide VM BB issues.
18-02-2021, 03:58
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#1
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cf.mega poster
Join Date: Jan 2008
Posts: 10,127
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One show highlights countrywide VM BB issues.
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18-02-2021, 12:46
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#2
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Ran Away
Join Date: Nov 2008
Location: Lincoln
Services: phone + 1gbit BB + SkyQ
Posts: 11,021
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Re: One show highlights countrywide VM BB issues.
can you provide a two sentence summary so we don't have to bum around with iplayer and signing in.
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18-02-2021, 13:06
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#3
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Just a Geek
Join Date: Jul 2015
Posts: 3,618
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Re: One show highlights countrywide VM BB issues.
It actually starts at 4:35
General I would summarise but I can be as bothered as you are to open iplayer and watch it
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18-02-2021, 13:41
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#4
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laeva recumbens anguis
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Re: One show highlights countrywide VM BB issues.
Quote:
Originally Posted by General Maximus
can you provide a two sentence summary so we don't have to bum around with iplayer and signing in.
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https://www.bbc.co.uk/programmes/art...g-virgin-media
Quote:
Watchdog received more complaints about Virgin Media than any other big four broadband provider since the start of 2021.
Watchdog heard from customers who experienced a range of issues, including slower than expected broadband speeds; no internet connection at all; difficulty contacting the Virgin Media customer service team and lengthy delays to repair work.
As part of the piece Matt Allwright visited a neighbourhood in St Albans, where residents told him about speed and connection issues they had been experiencing since late 2020. During the current lockdown, they have come to rely more on their broadband to work, home school, and keep in touch with family members, but that the issues they have experienced has made this extremely challenging.
The issues highlighted by the St Albans neighbours reflected issues Watchdog has heard from Virgin Media customers around the country.
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18-02-2021, 13:49
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#5
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Mum 15/08/46 - 30/09/20
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Re: One show highlights countrywide VM BB issues.
Trouble is people move to the middle of nowhere and demand high speed BB, and refuse to accept it is not viable for BB companies to did miles of hoes to install cables and the cost of £100,000s for a few houses.
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18-02-2021, 17:23
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#6
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Dr Pepper Addict
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Re: One show highlights countrywide VM BB issues.
No problems here
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19-02-2021, 16:19
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#7
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Do I care what you think
Join Date: Jul 2006
Location: Cardiff South Wales
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Services: V6 ,Virgin L. Phone Broadband.sky go Netflix
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Re: One show highlights countrywide VM BB issues.
Change supplier if you are not happy .Guess it can't that bad
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19-02-2021, 22:00
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#8
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cf.mega poster
Join Date: Jan 2008
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Re: One show highlights countrywide VM BB issues.
Quote:
Originally Posted by Itshim
Change supplier if you are not happy .Guess it can't that bad
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Some people don't have any choice because of the type of BB that they want/need. I guess VM know this & believe that they can treat their customets with contempt.
Fortunately, there now seems to be more competition emerging in some areas.
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20-02-2021, 12:56
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#9
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laeva recumbens anguis
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Re: One show highlights countrywide VM BB issues.
I don’t believe that any company believes that they can treat their customers with contempt (well, maybe Ryanair).
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20-02-2021, 13:41
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#10
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The Invisible Woman
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Re: One show highlights countrywide VM BB issues.
I don't know how countrywide the complaints are. Mostly for me VM give a good steady service. Just the odd occasion which invariably gets fixed within a morning or afternoon.
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20-02-2021, 19:26
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#11
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Dr Pepper Addict
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Re: One show highlights countrywide VM BB issues.
Quote:
Originally Posted by RichardCoulter
Some people don't have any choice because of the type of BB that they want/need.
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Really ?
Can you name an area (or areas) where VM is the only BB choice.
So a few people have issues and suddenly its a major "countrywide" issue ?
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20-02-2021, 20:02
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#12
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cf.mega poster
Join Date: Jan 2008
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Re: One show highlights countrywide VM BB issues.
Quote:
Originally Posted by Paul
Really ?
Can you name an area (or areas) where VM is the only BB choice.
So a few people have issues and suddenly its a major "countrywide" issue ?
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They say they can't get the speeds offered by VM from other providers, is this not correct??
According to the BBC report it is.
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20-02-2021, 21:19
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#13
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Grumpy Fecker
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Re: One show highlights countrywide VM BB issues.
Quote:
Originally Posted by RichardCoulter
They say they can't get the speeds offered by VM from other providers, is this not correct??
According to the BBC report it is.
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Then maybe the other providers need to spend some money and build a better network.
Instead of having a dig at VM " nothing new there BTW" have a dig at the other providers who have not bothered to build better backbones and local networks. If you knew how much is spent each year by VM on updating and expanding there network you would understand why we have faster speeds. BTW i am not going to say how much before you ask
Screen shot below is my speed at 20-02-2021 21.27
Last edited by Sirius; 20-02-2021 at 21:28.
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20-02-2021, 22:52
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#14
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cf.mega poster
Join Date: Jan 2008
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Re: One show highlights countrywide VM BB issues.
Quote:
Originally Posted by Sirius
Then maybe the other providers need to spend some money and build a better network.
Instead of having a dig at VM " nothing new there BTW" have a dig at the other providers who have not bothered to build better backbones and local networks. If you knew how much is spent each year by VM on updating and expanding there network you would understand why we have faster speeds. BTW i am not going to say how much before you ask
Screen shot below is my speed at 20-02-2021 21.27
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I speak according to my experience, good or bad; there is an enormous amount of customer dissatisfaction with VM at the moment due to various issues. As a VM employee, you are hardly going to give an unbiased opinion.
I believe that other networks have improved their speeds after investment and, thankfully, there are now new providers springing up in various parts of the country that will hopefully drive up the standards of VM.
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20-02-2021, 23:40
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#15
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Dr Pepper Addict
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Re: One show highlights countrywide VM BB issues.
Quote:
Originally Posted by RichardCoulter
there is an enormous amount of customer dissatisfaction with VM at the moment due to various issues.
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On what actual evidence do you base that ?
Quote:
Originally Posted by RichardCoulter
As a VM employee, you are hardly going to give an unbiased opinion.
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Try not to live up to your name.
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