Deals for exisiting customers
16-10-2020, 09:33
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#46
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Deals for exisiting customers
My understanding on it is this.
Any price rises will apply to the services you have. That's true. However they wouldn't take effect till the end of the 18 months. So the price you pay is fixed at the contracted rate.
At the end of the 18 months the bundle price will be whatever the services cost at that point, which may be different to what was quoted when you took out the contract.
__________________
I work for Virgin Media but all views are my own.
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16-10-2020, 15:08
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#47
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cf.mega poster
Join Date: Dec 2016
Posts: 1,641
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Re: Deals for exisiting customers
Quote:
Originally Posted by BenMcr
My understanding on it is this.
Any price rises will apply to the services you have. That's true. However they wouldn't take effect till the end of the 18 months. So the price you pay is fixed at the contracted rate.
At the end of the 18 months the bundle price will be whatever the services cost at that point, which may be different to what was quoted when you took out the contract.
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That would be fair.
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16-10-2020, 17:29
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#48
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cf.member
Join Date: Oct 2020
Posts: 2
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Re: Deals for exisiting customers
Quote:
Originally Posted by BenMcr
My understanding on it is this.
Any price rises will apply to the services you have. That's true. However they wouldn't take effect till the end of the 18 months. So the price you pay is fixed at the contracted rate.
At the end of the 18 months the bundle price will be whatever the services cost at that point, which may be different to what was quoted when you took out the contract.
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Thanks for your input. It was your post above that alerted me to fixed price contracts. Terms and conditions referred to in my contract, unlike website, does not state price will not increase during minimum period. Got a reasonable deal. Will be pleasantly surprised if no increase happens. Will make enquiries if it does!
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10-11-2020, 18:20
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#49
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45RPM
Join Date: Nov 2020
Location: West Midlands
Posts: 18
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Re: Deals for exisiting customers
Hello everyone
I think there should be a legal requirement that no company can offer a better deal to new customers that is better than the deal for existing customers.
In other words, whatever offer is up for grabs to newbies should also be open to longstanding loyal clientele.
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10-11-2020, 18:38
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#50
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Woke and proud !
Join Date: Jun 2004
Services: TV, Phone, BB, a wife
Posts: 9,133
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Re: Deals for exisiting customers
Quote:
Originally Posted by 45rpm
Hello everyone
I think there should be a legal requirement that no company can offer a better deal to new customers that is better than the deal for existing customers.
In other words, whatever offer is up for grabs to newbies should also be open to longstanding loyal clientele.
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Lots of us would agree but won't happen. New customers are everything, existing customers to be fleeced unless they threaten to leave. Does happen in lots of places but the tv/broadband sector seems to be worst. (Hello BTW! )
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10-11-2020, 19:35
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#51
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cf.mega poster
Join Date: Oct 2009
Posts: 2,065
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Re: Deals for exisiting customers
Quote:
Originally Posted by 45rpm
Hello everyone
I think there should be a legal requirement that no company can offer a better deal to new customers that is better than the deal for existing customers.
In other words, whatever offer is up for grabs to newbies should also be open to longstanding loyal clientele.
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So everyone gets the same increased price deal.
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10-11-2020, 19:51
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#52
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Rise above the players
Join Date: Mar 2008
Location: Wokingham
Services: 2 V6 boxes with 360 software, Now, ITVX, Amazon, Netflix, Lionsgate+, Apple+, Disney+, Paramount +,
Posts: 14,589
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Re: Deals for exisiting customers
Quote:
Originally Posted by 45rpm
Hello everyone
I think there should be a legal requirement that no company can offer a better deal to new customers that is better than the deal for existing customers.
In other words, whatever offer is up for grabs to newbies should also be open to longstanding loyal clientele.
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I don’t see why. These are only time-limited offers to attract new customers. Are you also opposed to free trial periods for streaming services? Or introductory offers for maintenance contracts? Or special rates for new customers taking out insurance with a new company?
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11-11-2020, 15:13
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#53
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45RPM
Join Date: Nov 2020
Location: West Midlands
Posts: 18
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Re: Deals for exisiting customers
Quote:
Originally Posted by OLD BOY
I don’t see why. These are only time-limited offers to attract new customers. Are you also opposed to free trial periods for streaming services? Or introductory offers for maintenance contracts? Or special rates for new customers taking out insurance with a new company?
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I am against loyal customers subsidising fly by night opportunists.
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11-11-2020, 17:25
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#54
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Rise above the players
Join Date: Mar 2008
Location: Wokingham
Services: 2 V6 boxes with 360 software, Now, ITVX, Amazon, Netflix, Lionsgate+, Apple+, Disney+, Paramount +,
Posts: 14,589
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Re: Deals for exisiting customers
Quote:
Originally Posted by 45rpm
I am against loyal customers subsidising fly by night opportunists.
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On the other hand, by attracting new customers, you strengthen the company’s ability to provide better services, as well as profits, for the benefit of existing customers.
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11-11-2020, 18:18
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#55
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Sad Doig Fan!
Join Date: Aug 2007
Location: Barry South Wales
Age: 68
Services: With VM for BB 250Mb service.(Deal)
Posts: 11,657
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Re: Deals for exisiting customers
Quote:
Originally Posted by OLD BOY
On the other hand, by attracting new customers, you strengthen the company’s ability to provide better services, as well as profits, for the benefit of existing customers.
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They aren't new customer though. They're just "fly by night opportunists"!
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11-11-2020, 19:01
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#56
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Rise above the players
Join Date: Mar 2008
Location: Wokingham
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Re: Deals for exisiting customers
Quote:
Originally Posted by pip08456
They aren't new customer though. They're just "fly by night opportunists"!
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I thought I heard them first thing this morning but it turned out to be flocks of migrating geese!
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11-11-2020, 21:41
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#57
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45RPM
Join Date: Nov 2020
Location: West Midlands
Posts: 18
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Re: Deals for exisiting customers
Quote:
Originally Posted by OLD BOY
On the other hand, by attracting new customers, you strengthen the company’s ability to provide better services
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So a company (eg Barclaycard) that loses money and trades at a loss can provide a better service. Err, I think there is a flaw in that argument.
Quote:
Originally Posted by OLD BOY
as well as profits
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A company that undercharges customers makes more profit. ??????
Quote:
Originally Posted by OLD BOY
for the benefit of existing customers.
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Even if by your inverted logic profits were to go up, is the company’s extra income going to find its way into customer's pockets.
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11-11-2020, 22:55
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#58
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Rise above the players
Join Date: Mar 2008
Location: Wokingham
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Re: Deals for exisiting customers
Quote:
Originally Posted by 45rpm
So a company (eg Barclaycard) that loses money and trades at a loss can provide a better service. Err, I think there is a flaw in that argument.
A company that undercharges customers makes more profit. ??????
Even if by your inverted logic profits were to go up, is the company’s extra income going to find its way into customer's pockets.
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There is no flaw. The offers are time-limited and ultimately, revenue is increased to a level where a profit is made from each customer.
Clearly, weak companies cannot offer the same to customers as strong companies.
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11-11-2020, 23:08
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#59
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Architect of Ideas
Join Date: Dec 2004
Posts: 10,365
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Re: Deals for exisiting customers
Quote:
Originally Posted by OLD BOY
There is no flaw. The offers are time-limited and ultimately, revenue is increased to a level where a profit is made from each customer.
Clearly, weak companies cannot offer the same to customers as strong companies.
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In textbook economics maybe. In practice those better able to leverage debt means that far from 'strong' companies can disrupt markets for significant periods disrupting companies with sustainable business models.
Uber being the latest example. It's unlikely to ever reach the market share for initial investors who have ploughed billions down the toilet to see a return. Meanwhile employment rights and working conditions have been eroded for taxi drivers around the world.
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11-11-2020, 23:28
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#60
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Rise above the players
Join Date: Mar 2008
Location: Wokingham
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Posts: 14,589
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Re: Deals for exisiting customers
While companies are able to avoid tax by having large amounts of debt, then that will be the name of the game.
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