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What number do I call for a faulty Tivo controler
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Old 27-06-2019, 18:45   #46
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Re: What number do I call for a faulty Tivo controler

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Originally Posted by RobboEdin View Post
No, during the setup, you will be able to select one of your WiFis, best choose the 5GHz signal, and supply its password.

If you haven’t separated your Hub 3.0 WiFi SSIDs, you should do so.

I have followed the instructions and Activated the V2 box.


I connected the V6 box and power on the V6 box and Welcome was displayed then Starting up was displayed but that went of and the screen is black for last hour or more, is it a faulty box or dose it take longer?


So much for Quick Start install!
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Old 27-06-2019, 18:46   #47
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Re: What number do I call for a faulty Tivo controler

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Originally Posted by RobboEdin View Post
Best in what criterion?
The fastest stable connection. It was extensively tested in real homes and it works very well.

Quote:
Originally Posted by OLD BOY View Post
2.4GHz did not allow me to watch content on my second box when I had my V6s installed. I could see the titles of the recordings in 'My Shows' but it wouldn't let me in. Changing to 5Ghz solved that problem.
That was before the autoselection algorithm was introduced. I would have recommended splitting the networks in those days, but now I don't.
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Old 27-06-2019, 19:38   #48
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Re: What number do I call for a faulty Tivo controler

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Originally Posted by Ken W View Post
I have followed the instructions and Activated the V2 box.


I connected the V6 box and power on the V6 box and Welcome was displayed then Starting up was displayed but that went of and the screen is black for last hour or more, is it a faulty box or dose it take longer?


So much for Quick Start install!
That does seem to be rather a long time, even for the initial boot up. Maybe a phone call to VM is all that is needed.
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Old 27-06-2019, 19:52   #49
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Re: What number do I call for a faulty Tivo controler

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Originally Posted by OLD BOY View Post
That does seem to be rather a long time, even for the initial boot up. Maybe a phone call to VM is all that is needed.

I have hearing loss and have great problems under standing them. They do not under stand the meaning of a Hearing loss!
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Old 27-06-2019, 20:47   #50
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Re: What number do I call for a faulty Tivo controler

Quote:
Originally Posted by Ken W View Post
I have hearing loss and have great problems under standing them. They do not under stand the meaning of a Hearing loss!
That's not good. Unplug it all and start again, worth a try. If no joy, get VM to send an engineer. There's supposed some live chat facility online that might help you. If not PM 'Spiderplant' who might be able to assist as he's a helpful VM employee who frequents this forum.
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Old 27-06-2019, 21:09   #51
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Re: What number do I call for a faulty Tivo controler

You have a PM, Ken.
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Old 27-06-2019, 21:22   #52
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Re: What number do I call for a faulty Tivo controler

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Originally Posted by spiderplant View Post
You have a PM, Ken.


Replied thanks

---------- Post added at 20:22 ---------- Previous post was at 20:19 ----------

Quote:
Originally Posted by Mr K View Post
That's not good. Unplug it all and start again, worth a try. If no joy, get VM to send an engineer. There's supposed some live chat facility online that might help you. If not PM 'Spiderplant' who might be able to assist as he's a helpful VM employee who frequents this forum.


Update.


I powered all off and had some tea.


After tea I powered all on again and this time asked me to setup my Wi-Fi which I did and the install went fine. I have just to find out how to get the V6 controller to set the volume on my TV.


Apart from that all is now fine.


Thanks for help from Forum members
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Old 27-06-2019, 21:39   #53
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Re: What number do I call for a faulty Tivo controler

Quote:
Originally Posted by Ken W View Post
Replied thanks

---------- Post added at 20:22 ---------- Previous post was at 20:19 ----------





Update.


I powered all off and had some tea.


After tea I powered all on again and this time asked me to setup my Wi-Fi which I did and the install went fine. I have just to find out how to get the V6 controller to set the volume on my TV.


Apart from that all is now fine.


Thanks for help from Forum members
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Old 27-06-2019, 22:09   #54
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Re: What number do I call for a faulty Tivo controler

Quote:
Originally Posted by Ken W View Post
Replied thanks

---------- Post added at 20:22 ---------- Previous post was at 20:19 ----------





Update.


I powered all off and had some tea.


After tea I powered all on again and this time asked me to setup my Wi-Fi which I did and the install went fine. I have just to find out how to get the V6 controller to set the volume on my TV.


Apart from that all is now fine.


Thanks for help from Forum members
Controller setup, bet you won't regret getting the V6 when you get used to it.

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Last edited by SnoopZ; 27-06-2019 at 22:15.
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Old 28-06-2019, 15:51   #55
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Re: What number do I call for a faulty Tivo controler

I received an email from VM advising me that they are charging me an activation fee for activating the V6 which was a replacement for the defective TiVo box!
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Old 28-06-2019, 16:56   #56
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Re: What number do I call for a faulty Tivo controler

Quote:
Originally Posted by Ken W View Post
I received an email from VM advising me that they are charging me an activation fee for activating the V6 which was a replacement for the defective TiVo box!
Contact them somehow and get it sorted explaining that all you wanted was a remote, don't bother emailing back.
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Old 28-06-2019, 21:48   #57
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Re: What number do I call for a faulty Tivo controler

I know this is probably a bit late but have you ever thought about seeing if you are able to use the TypeTalk service? I used to deal with it a lot when I used to work in a call centre. Basically you type what you want to say and someone else speaks for you.


https://www.ngts.org.uk/
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Old 28-06-2019, 23:34   #58
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Re: What number do I call for a faulty Tivo controler

Quote:
Originally Posted by Ken W View Post
I received an email from VM advising me that they are charging me an activation fee for activating the V6 which was a replacement for the defective TiVo box!
I recall something similar when I swapped a TiVo for a V6, even though it was a free upgrade offer. A quick phonecall got it reversed, but appreciate that's not easy for you Ken. They don't know their backsides from their elbows sometimes and don't learn from mistakes Try the online chat?
https://www.virginmedia.com/help/diagnostics/contactus
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