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Virgin E-Mail lssues
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Old 29-07-2020, 05:43   #1
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Virgin E-Mail lssues

l am trying to log into my Virgin Media E-Mail Account and it keeps saying page expired and that the page you are trying to access is no longer available.

Any help would be welcome on this.
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Old 29-07-2020, 08:59   #2
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Re: Virgin E-Mail lssues

You are not alone - getting the same.
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Old 29-07-2020, 10:43   #3
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Re: Virgin E-Mail lssues

I have just checked and can't sign in to My Virgin Media just getting the
Quote:
The page you are trying to access is no longer available.
So no access to anything for me.

It has to a VM glitch as I am sure it is not feasible that they would have closed down all customer access.

Other than that there has been some comments about an on going VM email account closure policy on a thread over on the VM Community site. Started in March but still effecting people to-day.

https://community.virginmedia.com/t5...173091/page/10
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Old 29-07-2020, 10:46   #4
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Re: Virgin E-Mail lssues

I just get sent to the general VM login page. Unable to get to my emails.

I notice that before it even tries to get to a VM page, it looks at www.google.com and www.google-analytics.com.
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Old 29-07-2020, 10:51   #5
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Re: Virgin E-Mail lssues

Quote:
Originally Posted by joglynne View Post
I have just checked and can't sign in to My Virgin Media just getting the So no access to anything for me.

It has to a VM glitch as I am sure it is not feasible that they would have closed down all customer access.
From what l have ascertained this morning there are certain some issues regarding their broadband and also some email users are being affected as well.

---------- Post added at 10:51 ---------- Previous post was at 10:49 ----------

Quote:
Originally Posted by joglynne View Post
It has to a VM glitch as I am sure it is not feasible that they would have closed down all customer access.

Other than that there has been some comments about an on going VM email account closure policy on a thread over on the VM Community site. Started in March but still effecting people to-day.

https://community.virginmedia.com/t5...173091/page/10
Surely they would have not closed down customer access without notifying the customer first jo.
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Old 29-07-2020, 11:14   #6
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Re: Virgin E-Mail lssues

No problems getting mail through my Thunderbird client. Something from all the accounts today.
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Old 29-07-2020, 12:00   #7
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Re: Virgin E-Mail lssues

No problems accessing via Outlook 2019.
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Old 29-07-2020, 12:22   #8
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Re: Virgin E-Mail lssues

I am using Chrome on my Chromebook. Just tried again and this time I recieved the following message.

Quote:
We're sorry this isn't the page you wanted.
It's something at our end, we?re working as fast as we can to fix it.
If you try again later everything will be sorted. Sorry for the inconvenience.

Need to do anything else?
Take me to:

My Virgin Media home

Virginmedia.com
Help & Support
Contact Us
I then clicked the My Virgin Home link and went straight through and when I used that access to my email I got the following message.

Quote:
Sorry.
Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.
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Old 29-07-2020, 13:00   #9
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Re: Virgin E-Mail lssues

VM are aware of it.
https://mobile.twitter.com/virginmed...00040193658881
And apparently it's fixed.
https://mobile.twitter.com/virginmed...25402738909185
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Old 18-02-2021, 12:06   #10
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Re: Virgin E-Mail lssues

It seems Virgins email system has been down since early this morning.

Anybody else having problems with it?.
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Old 18-02-2021, 12:38   #11
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Re: Virgin E-Mail lssues

Quote:
Originally Posted by denphone View Post
It seems Virgins email system has been down since early this morning.

Anybody else having problems with it?.
Yup

If I try to log in to VM, I get this page

https://my.virginmedia.com/holding/

If I take the ntlworld.com option, I get

"this site can't be reached

mail.ntlworld.com refused to connect"

---------- Post added at 12:31 ---------- Previous post was at 12:28 ----------

All the rest seem to be down, but if you click on the virginmedia.com "click here", I got into my ntlworld email account.

Quote:
We're making some essential changes
We’re doing some work on My Virgin Media at the moment as part of an upgrade to provide you with an even better service.

We're sorry this part of the site isn’t available at the moment. Everything will be back to normal again soon, so please come back and try again shortly.

Email isn't affected, so you can send and receive messages as normal.

If your email address ends in @virginmedia.com click here
If your email address ends in @ntlworld.com click here
If your email address ends in @blueyonder.co.uk click here
If your email address ends in @virgin.net click here

You can also still pay bills online.

Make a payment

Or here are some more links that might help:

Got a query about our products, services or ways to pay? Just visit Help and support to find the answer. Alternatively if you need to get in touch Contact us


---------- Post added at 12:38 ---------- Previous post was at 12:31 ----------

Update - it definitely works logging into the @virginmedia.com option.

I just went in and sent an email to my gmail account, and have just received it.

It might be useful as a workaround until the proper access is back up (I don't use my ntlworld account - everything is forwarded on to my gmail account).
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Old 18-02-2021, 12:40   #12
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Re: Virgin E-Mail lssues

l have just tried the virginmedia.com "click here" option and it has logged in.

Thanks Hugh for your help.
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Old 18-02-2021, 13:16   #13
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Re: Virgin E-Mail lssues

Getting regular mail via my client all this morning on @virgin.net and @ntlworld.com accounts.

As an aside IMHO using a client is a better way as the mail, both received and sent, is stored locally on your PC so if the accounts ever go belly up you still have all the emails. The mailboxes are simple files which can also be copied to other PCs.
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