Netgear DG834G problem

[Redshift]

Hi there,

I have a VM Netgear DG834G and the Internet Red light is permenantly on.
Its a National ADSL with VM not on cable.

I cannot connect to it from Laptop either by an ethernet cable or by the wireless connection.

I have tried everything to connect to it that I know of even with VM technical desk on the phone at the same time.
Pinged Google and no joy.

Wondering f I should re-image my laptop (as a last resort.

Any ideas will be tried.

thanks

Your WAN logon details are incorrect - make sure the user ID and password are correct.