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upgraded online
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Old 13-03-2019, 22:58   #1
Gavin78
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upgraded online

I've taken an offer to move from 200mb BB to 350mb BB online yesterday getting an email today saying it was all setup.

however I've reset the modem a few times and speed net says 200mb still.

Does it take a few days or is there something else I need to do?
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Old 13-03-2019, 23:04   #2
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Re: upgraded online

in the old days it used to take up to 48 hours but sometimes it is instantaneous. I would try again tomorrow morning and if it hasn't come through I would give them a ring and someone can do it immediately over the phone. You can tell whether it has gone through or not regardless of a speed test result by looking at your provisioned speed in the shub's config. This is the config for 350mbits, 400 down and 22 up:


You might find it reboots overnight and downloads the new config. If not, try a manual reboot tomorrow morning pulling the power cable out and putting it back in and if it doesn't come down then make a phone call.
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Old 14-03-2019, 19:10   #3
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Re: upgraded online

Even though you received the firmware update today which would have required a reboot, it is independent of the provisioning state so if you still haven't got it you need to make a quick phone call. The requested re-tier should be on your account so somebody just needs to push it through.
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Old 14-03-2019, 19:52   #4
Gavin78
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Re: upgraded online

Just checked now as just got in from work and it seems to be ok now thanks
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Old 14-03-2019, 20:10   #5
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Re: upgraded online

Great, i love it when things work out.
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Old 15-03-2019, 11:32   #6
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Re: upgraded online

How much "admin charge" did they ask for this "several clicks on a keyboard" update? For me they are still demanding 65!
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Old 15-03-2019, 12:25   #7
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Re: upgraded online

Quote:
Originally Posted by Taf View Post
How much "admin charge" did they ask for this "several clicks on a keyboard" update? For me they are still demanding 65!
Taf ring retentions never do it online, you will get a far better deal.
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Old 15-03-2019, 13:43   #8
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Re: upgraded online

Quote:
Originally Posted by SnoopZ View Post
Taf ring retentions never do it online, you will get a far better deal.
Seeing as they are offering an upgrade from 200 to 350 for 15p a month, I was tempted until I saw the 65 fee!
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