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Old 13-03-2019, 22:58   #1
Gavin78
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Upgraded online

I've taken an offer to move from 200mb BB to 350mb BB online yesterday getting an email today saying it was all setup.

however I've reset the modem a few times and speed net says 200mb still.

Does it take a few days or is there something else I need to do?
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Old 13-03-2019, 23:04   #2
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Re: upgraded online

in the old days it used to take up to 48 hours but sometimes it is instantaneous. I would try again tomorrow morning and if it hasn't come through I would give them a ring and someone can do it immediately over the phone. You can tell whether it has gone through or not regardless of a speed test result by looking at your provisioned speed in the shub's config. This is the config for 350mbits, 400 down and 22 up:


You might find it reboots overnight and downloads the new config. If not, try a manual reboot tomorrow morning pulling the power cable out and putting it back in and if it doesn't come down then make a phone call.
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Old 14-03-2019, 19:10   #3
General Maximus
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Re: upgraded online

Even though you received the firmware update today which would have required a reboot, it is independent of the provisioning state so if you still haven't got it you need to make a quick phone call. The requested re-tier should be on your account so somebody just needs to push it through.
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Old 14-03-2019, 19:52   #4
Gavin78
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Gavin78 is just so famous around these partsGavin78 is just so famous around these partsGavin78 is just so famous around these partsGavin78 is just so famous around these partsGavin78 is just so famous around these partsGavin78 is just so famous around these partsGavin78 is just so famous around these partsGavin78 is just so famous around these partsGavin78 is just so famous around these partsGavin78 is just so famous around these partsGavin78 is just so famous around these partsGavin78 is just so famous around these partsGavin78 is just so famous around these partsGavin78 is just so famous around these partsGavin78 is just so famous around these parts
Re: upgraded online

Just checked now as just got in from work and it seems to be ok now thanks
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Old 14-03-2019, 20:10   #5
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Re: upgraded online

Great, i love it when things work out.
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Old 15-03-2019, 11:32   #6
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Re: upgraded online

How much "admin charge" did they ask for this "several clicks on a keyboard" update? For me they are still demanding 65!
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Old 15-03-2019, 12:25   #7
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Re: upgraded online

Quote:
Originally Posted by Taf View Post
How much "admin charge" did they ask for this "several clicks on a keyboard" update? For me they are still demanding 65!
Taf ring retentions never do it online, you will get a far better deal.
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Old 15-03-2019, 13:43   #8
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Re: upgraded online

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Originally Posted by SnoopZ View Post
Taf ring retentions never do it online, you will get a far better deal.
Seeing as they are offering an upgrade from 200 to 350 for 15p a month, I was tempted until I saw the 65 fee!
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Old 20-03-2019, 16:00   #9
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Re: upgraded online

There was no fee my package was 74 it's now 84 with no extra charge other than the cost of the increase

Thanks for making those changes to your Virgin Media package. You won't need to sign a new contract.
Quick recap of what you now enjoy:

Your new package now includes:
Broadband: VIVID 350 Optical Fibre

We've removed:
Broadband: VIVID 200 Optical Fibre

Here's how your changes affect your next bill:

Your next bill will be generated on 3rd April 2019

Your next payment is due on 23rd April 2019

Your new monthly bundle cost is: 84.00*.

Your next bill will be 94.69* which includes 10.69 to cover your changes up until your next bill period. There is also a one-off charge of none for installation or activation.

Last edited by Gavin78; 20-03-2019 at 16:05.
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Old 22-03-2019, 16:16   #10
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Re: Upgraded online

I also took the offer to upgrade online from 200mbps to 350mbps yesterday at around 3pm or so and i'm still waiting even after the confirm emails.
I'll wait a day or so for it to be set up and if not finished by Sunday i'm gonna give them a phone.

Quite pleased as it's a healthy 150mbps boost and it only cost me a quid!
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Old 22-03-2019, 18:03   #11
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Re: Upgraded online

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Originally Posted by deakin View Post
I also took the offer to upgrade online from 200mbps to 350mbps yesterday at around 3pm or so and i'm still waiting even after the confirm emails.
I'll wait a day or so for it to be set up and if not finished by Sunday i'm gonna give them a phone.

Quite pleased as it's a healthy 150mbps boost and it only cost me a quid!
Have you turned off the Hub3 for 30 seconds and on again?
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Old 22-03-2019, 21:35   #12
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Re: Upgraded online

Yeah, twice in the last 24 hours. Trying again at midnight tonight and then it's phone call time.
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