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Upgrade to Premier then Cancel
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Old 16-04-2021, 15:35   #1
Jacquesb
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Upgrade to Premier then Cancel

I want to watch a Scottish football match this weekend on Premier Sports. Usually, I call VM Customer service, take Premier for a month, call again the next day to cancel so that I just pay for one month (9.99).

Cannot get through at all this week, having waited over an hour twice but I see that I can upgrade on my TV; a bit concerned that I may not be able to cancel on my TV though and if CS remains uncontactable I could be unable to cancel.

Anyone got a bright idea for me on this ?

Thanks
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Old 16-04-2021, 16:42   #2
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Re: Upgrade to Premier then Cancel

You cannot cancel on the TV, only via phone unfortunately.
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Old 16-04-2021, 16:43   #3
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Re: Upgrade to Premier then Cancel

If the VM route seems too much hassle, and you have a TV you can Screen Mirror/ Cast to, then you could use their App on your mobile or tablet. It's straightforward to cancel that. We did that for the League Cup Semi and Final.
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Old 16-04-2021, 17:11   #4
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Re: Upgrade to Premier then Cancel

8am-9am seems best time to get through. I called a few times recently and longest wait was 5 minutes.

Quote:
Originally Posted by Jacquesb View Post
I want to watch a Scottish football match this weekend on Premier Sports. Usually, I call VM Customer service, take Premier for a month, call again the next day to cancel so that I just pay for one month (9.99).

Cannot get through at all this week, having waited over an hour twice but I see that I can upgrade on my TV; a bit concerned that I may not be able to cancel on my TV though and if CS remains uncontactable I could be unable to cancel.

Anyone got a bright idea for me on this ?

Thanks
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Old 16-04-2021, 17:58   #5
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Re: Upgrade to Premier then Cancel

From what I understand and been previously told you can’t put 30 days notice until you have had it for 30 days resulting in a min 60 daysi
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Old 16-04-2021, 19:27   #6
Jacquesb
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Re: Upgrade to Premier then Cancel

Thanks for the responses - I did get through eventually, but they insisted I take BoxNation as well so cost would be 12.99 and I would have to go through all that pain again to cancel. VM's offering is great and good value but as ever their customer service is worse than awful. I'm going to have another read at the cord cutter sites !!!!
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Old 16-04-2021, 20:30   #7
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Re: Upgrade to Premier then Cancel

Quote:
Originally Posted by Jacquesb View Post
Thanks for the responses - I did get through eventually, but they insisted I take BoxNation as well so cost would be 12.99 and I would have to go through all that pain again to cancel. VM's offering is great and good value but as ever their customer service is worse than awful. I'm going to have another read at the cord cutter sites !!!!
Hi mate, I'm guessing that the game you are wanting to watch is the Rangers v Cetic cup tie, if it's any help you can always try a site called Hesgoal, cost is zero, enjoy...
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Old 18-04-2021, 11:04   #8
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Re: Upgrade to Premier then Cancel

Anyone know what this code stands for (error TU7/10341)?

Thx

Last edited by Mad Max; 18-04-2021 at 11:11.
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Old 18-04-2021, 13:50   #9
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Re: Upgrade to Premier then Cancel

Quote:
Originally Posted by Mad Max View Post
Hi mate, I'm guessing that the game you are wanting to watch is the Rangers v Cetic cup tie, if it's any help you can always try a site called Hesgoal, cost is zero, enjoy...
Wow this Hesgoal site is perfect for watching Formula 1, currently watching it full screen on TV with Amazon Silk Browser.
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