09-04-2018, 12:44
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#1
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Inactive
Join Date: Jan 2018
Posts: 5
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V6 ISSUE
I have had the V6 for a couple of Months now and was very happy with it, Then about three weeks ago the box started just cutting out randomly. Started happening on just odd days but for the last week has been happening daily. Yesterday it happened twice.
The box signal cuts off. indictor light still shows as active. Turn it on & off by the remote and it restarts in either the "Welcome" or "Starting up" screen.
Any one else had and resolved this issue.
Thanks
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09-04-2018, 13:07
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#2
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cf.mega poster
Join Date: Mar 2012
Posts: 4,096
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Re: V6 ISSUE
Looks like you may have a dodgy box, get on the phone to retentions and demand an engineer visit or a replacement. Did you try rebooting it? Turn the power button off and let it start up again..
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09-04-2018, 14:12
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#3
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Rise above the players
Join Date: Mar 2008
Location: Wokingham
Services: 2 V6 boxes with 360 software, Now, ITVX, Amazon, Netflix, Lionsgate+, Apple+, Disney+, Paramount +,
Posts: 14,581
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Re: V6 ISSUE
Quote:
Originally Posted by Mad Max
Looks like you may have a dodgy box, get on the phone to retentions and demand an engineer visit or a replacement. Did you try rebooting it? Turn the power button off and let it start up again..
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It might be better to turn it off at the plug for a couple of minutes. That should resolve any issues in most cases.
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09-04-2018, 21:21
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#4
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cf.mega poster
Join Date: Aug 2009
Posts: 5,386
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Re: V6 ISSUE
Quote:
Originally Posted by Mad Max
Looks like you may have a dodgy box, get on the phone to retentions and demand an engineer visit or a replacement. Did you try rebooting it? Turn the power button off and let it start up again..
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Retentions? Demands?
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09-04-2018, 22:39
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#5
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-
Join Date: Jun 2003
Location: Somewhere
Services: Virgin for TV and Internet, BT for phone
Posts: 26,536
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Re: V6 ISSUE
Quote:
Originally Posted by Mad Max
Looks like you may have a dodgy box, get on the phone to retentions and demand an engineer visit or a replacement. Did you try rebooting it? Turn the power button off and let it start up again..
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Bit extreme to call up retentions.. It sounds like the box is faulty, and if it is, just report a fault.
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10-04-2018, 12:27
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#6
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Inactive
Join Date: Jan 2018
Posts: 5
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Re: V6 ISSUE
I tried rebooting by removing the plug and restarting back last Saturday but with no effect.
Wife told me it did it again yesterday whilst watching a recorded film and again last night whist watching ITV.
Working away at present so will call customer services when I return at the end of this week.
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10-04-2018, 15:30
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#7
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cf.mega poster
Join Date: Mar 2012
Posts: 4,096
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Re: V6 ISSUE
Quote:
Originally Posted by jb66
Retentions? Demands?
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Why not? If you get put through to their call centres you get nowhere!
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10-04-2018, 15:58
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#8
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Rise above the players
Join Date: Mar 2008
Location: Wokingham
Services: 2 V6 boxes with 360 software, Now, ITVX, Amazon, Netflix, Lionsgate+, Apple+, Disney+, Paramount +,
Posts: 14,581
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Re: V6 ISSUE
Quote:
Originally Posted by Mad Max
Why not? If you get put through to their call centres you get nowhere!
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To be fair, though, Max, they have never let me down in all the years I've been with cable. But I do tend to contact them during normal office hours, I think that might make a difference.
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13-04-2018, 14:56
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#9
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Inactive
Join Date: Jan 2007
Services: Virgin Media Phone, 100Mbps Broadband & V6 'Full House' TV
Posts: 3
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Re: V6 ISSUE
It could just be the external power supply slowly failing. If the voltage is dropping below a certain threshold it could be causing the box to play up.
I had an almost identical issue with a WDTV streaming box, it would work OK until a slightly higher load was put on the CPU (e.g. fast forward or rewind), when it would cut out and restart.
A new £9.99 PSU from eBay fixed the issue and it's been working perfectly since!
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