50M : Think Broadband Ping Monitor Results (POST YOURS)

[Skie]

Originally Posted by boroboi

Yeah i've seen someone else say that too. VMMG300 will become obsolete though when they start to bond more than 4 channels.

No it wont. You may not be able to get 120meg at all times if you are in a congested area, but the 4 channels can easily support the speeds.

[boroboi]

By obsolete, i meant to say that surely Virgin will be replacing them with units which can support the speeds at all times on all 8 channels.

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On a different note, i received an e-mail off Jon Jones today who is the executive director of the broadband division at Virgin Media.

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Dear *********

Thank you for your email to Neil raising concerns about latency and jitter performance on your 50Mb service. I run our broadband product and Neil has asked me to respond.

Please rest assured that we do take latency and jitter performance seriously, not least given their importance to the gaming community.

The most reliable analysis, in our view, comes from Ofcom which reports on both measures in its bi-annual speed performance report. The latest report, published earlier this month, showed that on average, latency on our 50Mbit/s service (19ms) is better than ADSL (21-36ms) and comparable with BT Infinity (18ms). And similarly on downstream jitter, our 50Mbit/s service (0.25ms) is better than ADSL (0.50-0.80ms) and comparable to BT Infinity (0.30ms).

As a Virgin Company, we are always looking at ways to improve services for our customers; specifically, we are currently working to further improve latency and jitter performance ... both the overall average and for the small minority of customers experiencing significantly belowperformance.

However, your experience is clearly in the latter category and out of line with our national performance .... I am particularly concerned that you have noticed your performance deteriorate over the past few months.

I would like to get one of my team to look into your specific broadband connection, to ensure there is no local congestion or other technical issues. If you could send me your customer account number and postcode, then we can investigate further and arrange a tech visit if necessary.

Thank you again for getting in touch and my apologies that you are experiencing poor service. I hope we can resolve rapidly.

Yours sincerely,

Jon James
Executive Director, Broadband
Virgin Media

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This is probably just a standard response given that he decided to throw the cherry picked ofcom results in there, but i kindly sent him a small portfolio of jittery virgin media customer's think broadband graphs shown alongside some BT infinity customers in a reply.

Nothing will probably get done but.. meh, you have to try i suppose. At least he took the time to respond!

[craigj2k12]

i like they way they dont mention upstream jitter

[boroboi]

Indeed, there's always a loophole or a way to manipulate something to look in your favour.

[thenry]

are you still in contract? if not reply with the address of BT Infinity

[boroboi]

I am indeed, BT Infinity isn't available in my area yet, not sure when it will be but give TS10 a try.

[Skie]

Those are some cherry picked figures. What he dosent mention is that at peak ADSL beats VM's jitter and that 30meg cable has less jitter than 50meg.

[thenry]

Originally Posted by boroboi

I am indeed, BT Infinity isn't available in my area yet, not sure when it will be but give TS10 a try.

http://www.productsandservices.bt.co...map/index.html

[boroboi]

Funily enough, a small town near me has it, yet mine being bigger, doesn't haha. Ah well. Not on the roadmap either. Drat.

[thenry]

Originally Posted by boroboi

Funily enough, a small town near me has it, yet mine being bigger, doesn't haha. Ah well. Not on the roadmap either. Drat.

have you called up or spoken to an agent via BT's site to check for sure? toy around on the site, an agent window message should appear auto asking whether you need help

[boroboi]

i didn't see any of that on there, or when i took a look especially. I haven't called them, im only just half way through a 12 month atm anyway.

[thenry]

VM price increase can get you out of contract. thats if you can get infinity

chat with them via...

http://bt.custhelp.com/app/contact#h...U2MzgsNTYzOSJ9

[boroboi]

Is that so?

I've just spoken to a guy on their chat app you linked me to. He's going to ring me tomorrow and connect me to their team who will provide me more info.

[thenry]

yup. theres massive thread(s) on here confirming bye bye VM/price increase. Good luck with your call back

[Chrysalis]

Originally Posted by boroboi

Pretty funny anomaly like considering every virgin connection i've seen has jitter between 10 and 20ms and max spikes from 20 to 60 and 80ms, sometimes higher... This is a network wide problem and they have to knowledge it sooner or later. We need to pressure them en-mass to fix it otherwise nothing will ever get done.

They advertise the 50mb line as perfect for games. It isn't. The jitter ruins that, and as far as im concerned that's false advertising.

indeed, every physical VM connection I have seen has this "anomaly". Although at varying degrees of severity, I have seen a couple which have almost no jitter off peak but still have it on peak.

the only ones that seem to not have it are some people who post on here. Although that number is declining. eg. seph used to have a perfect connection and his has gone downhill.

The ASA told them to fix it or stop advertising perfect gaming, that was some sort of pressure and that wasnt enough, VM simply instead stopped the perfect gaming ads. For this to be fixed they need a rehaul of their capacity management policy which will likely mean either higher retail prices or the scrapping of unlimited use, since both conflict with VM sales they very unlikely. The rumoured protocol immune shaping seems to have gone dead. My guess is they found it didnt work as well as they had hoped, killing speedtest speeds etc.

---------- Post added at 11:40 ---------- Previous post was at 11:35 ----------

Originally Posted by boroboi

Yeah i've seen someone else say that too. VMMG300 will become obsolete though when they start to bond more than 4 channels.

yeah, I am not sure why either.

my superhub has noticeble jitter even at 4am and when my graph looks ok (not great but ok). The vmng300 used to not show such jitter unless my graph looked quite a mess. The US channel my vmng300 locks onto has been calmer for a week or so, so I am tempted to get it activated again. The risk is if the channel gets very highly utilised again tho and I wont be able to jump channels. Given its apparently queued time slots that cause jitter it would be logical to assume the modem config is somewhat different on the vmng300 with the way it queues upstream packets.

here is my graph right now, see yesterday was dodgy, then took till 4am for congestion to pretty much go away. Today it got congested before 10am but then suddenly clamed down and today so far is noticebly better than yesterday, with the graph how it is now the jitter is still noticeable at 11.42am.