Virgin Media Outages - 27 Apr 2020
27-04-2020, 17:53
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#1
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cf.mega poster
Join Date: Mar 2010
Posts: 1,871
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Re: Prob with virgin tv and internet
Virgin Media having more issues UK wide with TV and Internet
Quote:
Virgin Media customers across the country have complained of a complete lack of broadband after the entire network appeared to suffer an outage.
Thousands of customers complained they had no internet access today.
A statement from the firm was not immediately available but online tool Down Detector said there had been a large surge in reports of outages across the entire country of people struggling to use their TV and internet connections.
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https://www.lbcnews.co.uk/uk-news/vi...-of-broadband/
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27-04-2020, 18:29
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#2
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Dr Pepper Addict
Cable Forum Team
Join Date: Oct 2003
Location: Nottingham
Age: 61
Services: Flextel SIP : Sky Mobile : Sky Q TV : VM BB (1000 Mbps) : Aquiss FTTP (330 Mbps)
Posts: 27,681
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Re: Prob with virgin tv and internet
Yep, I noticed my router switched me to my backup vodaphone connection about an hour ago.
Looking at my monitors, it seems my VM connection was offline from 17:18 to 17:28.
---------- Post added at 18:19 ---------- Previous post was at 18:16 ----------
Woah ... its gone again just seconds ago
---------- Post added at 18:29 ---------- Previous post was at 18:19 ----------
What a bizarre pattern, it was down 18:18 to 18:28.
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 Baby, I was born this way.
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27-04-2020, 18:33
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#3
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Still alive and fighting
Join Date: Jun 2007
Location: In the land of beyond and beyond.
Services: XL BB, 3 360 boxes , XL TV.
Posts: 56,302
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Re: Prob with virgin tv and internet
Yep my internet has been up and down these last 30 minutes.
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“The only lesson you can learn from history is that it repeats itself”
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27-04-2020, 18:36
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#4
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cf.member
Join Date: Feb 2011
Posts: 36
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Re: Prob with virgin tv and internet
Quote:
Originally Posted by Paul
Yep, I noticed my router switched me to my backup vodaphone connection about an hour ago.
Looking at my monitors, it seems my VM connection was offline from 17:18 to 17:28.
---------- Post added at 18:19 ---------- Previous post was at 18:16 ----------
Woah ... its gone again just seconds ago
---------- Post added at 18:29 ---------- Previous post was at 18:19 ----------
What a bizarre pattern, it was down 18:18 to 18:28.
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Same outage times as me. Although speaking to some other people on other ISPs they had an issue an hour ago as well - May or may not be connected.
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27-04-2020, 18:46
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#5
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cf.mega poster
Join Date: Jun 2003
Location: Kairdiff-by-the-sea
Age: 68
Services: TVXL BBXL Superhub 2ac (wired) 1Tb Tivo
Posts: 9,804
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Re: Prob with virgin tv and internet
It dropped off twice here too.
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27-04-2020, 18:47
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#6
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Perfect Soldier
Join Date: Mar 2009
Location: Worthing West Sussex
Age: 66
Services: VM 500M SH3 thingy
in modem mode
XL TV V6 Sony Bravia smart TV and M phone
Posts: 10,985
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Re: Prob with virgin tv and internet
Had a BB outage a few moments ago. Seems to be back now. TV unaffected.
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However history will change with my coronation - Mariemaia Khushrenada
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27-04-2020, 18:47
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#7
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cf.mega poster
Join Date: Jan 2008
Posts: 10,044
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Re: Prob with virgin tv and internet
Quote:
Originally Posted by denphone
Yep my internet has been up and down these last 30 minutes.
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Same here. It's very annoying as i'm trying to work from home.
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27-04-2020, 18:52
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#8
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Still alive and fighting
Join Date: Jun 2007
Location: In the land of beyond and beyond.
Services: XL BB, 3 360 boxes , XL TV.
Posts: 56,302
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Re: Prob with virgin tv and internet
Quote:
Originally Posted by RichardCoulter
Same here. It's very annoying as i'm trying to work from home.
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A small inconvenience in the great scheme of things Richard.
__________________
“The only lesson you can learn from history is that it repeats itself”
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27-04-2020, 18:54
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#9
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Grumpy Fecker
Join Date: Jul 2007
Location: Warrington
Age: 64
Services: Every Weekend
Posts: 16,735
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Re: Prob with virgin tv and internet
Quote:
Originally Posted by RichardCoulter
Same here. It's very annoying as i'm trying to work from home.
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Can you not tether your phone , that's what i did whilst it was down ?
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27-04-2020, 18:56
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#10
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Dr Pepper Addict
Cable Forum Team
Join Date: Oct 2003
Location: Nottingham
Age: 61
Services: Flextel SIP : Sky Mobile : Sky Q TV : VM BB (1000 Mbps) : Aquiss FTTP (330 Mbps)
Posts: 27,681
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Re: Prob with virgin tv and internet
Quote:
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Hi, we're currently experiencing a national technical issue which may be impacting both your cable and mobile services and we're sorry for the inconvenience caused. However we're aware of it and we're working on a fix. Thank you for your patience. ^LCH
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(From VM twitter)
---------- Post added at 18:56 ---------- Previous post was at 18:55 ----------
Quote:
Originally Posted by RichardCoulter
Same here. It's very annoying as i'm trying to work from home.
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Get a backup connection then, if working from home is important to you.
__________________
Baby, I was born this way.
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27-04-2020, 18:59
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#11
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cf.mega poster
Join Date: Jan 2008
Posts: 10,044
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Re: Prob with virgin tv and internet
Quote:
Originally Posted by Sirius
Can you not tether your phone , that's what i did whilst it was down ?
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Unfortunately, I don't have a Smartphone, but thanks for the suggestion 
---------- Post added at 18:59 ---------- Previous post was at 18:58 ----------
Quote:
Originally Posted by Paul
(From VM twitter)
---------- Post added at 18:56 ---------- Previous post was at 18:55 ----------
Get a backup connection then, if working from home is important to you.
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How much is a backup connection (or do you only pay when it has to kick in)? I might look into this.
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27-04-2020, 19:00
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#12
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Grumpy Fecker
Join Date: Jul 2007
Location: Warrington
Age: 64
Services: Every Weekend
Posts: 16,735
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Re: Prob with virgin tv and internet
Quote:
Originally Posted by Paul
(From VM twitter)
---------- Post added at 18:56 ---------- Previous post was at 18:55 ----------
Get a backup connection then, if working from home is important to you.
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I was logged into work when it went down the first time, I switched over to my phone and carried on working through the second drop. My cable connection seems stable at the moment.
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27-04-2020, 19:04
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#13
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Architect of Ideas
Join Date: Dec 2004
Posts: 10,305
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Re: Prob with virgin tv and internet
Same timings here. Just as well I got a Huawei B535 delivered today I’m dropping off to an elderly, self isolating relative with no broadband. I can drop it off tomorrow instead.
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27-04-2020, 19:05
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#14
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Grumpy Fecker
Join Date: Jul 2007
Location: Warrington
Age: 64
Services: Every Weekend
Posts: 16,735
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Re: Prob with virgin tv and internet
Quote:
Originally Posted by RichardCoulter
How much is a backup connection (or do you only pay when it has to kick in)? I might look into this.
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Just get a pay as you go wifi box and it's there if needed. Also make sure it is not with the same company you have your broadband with in case its a national outage that affects there mobile as well. So if your main connection is with VM then have a wifibox from say Cellnet or H3G
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27-04-2020, 19:06
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#15
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Dr Pepper Addict
Cable Forum Team
Join Date: Oct 2003
Location: Nottingham
Age: 61
Services: Flextel SIP : Sky Mobile : Sky Q TV : VM BB (1000 Mbps) : Aquiss FTTP (330 Mbps)
Posts: 27,681
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Re: Prob with virgin tv and internet
Quote:
Originally Posted by RichardCoulter
How much is a backup connection (or do you only pay when it has to kick in)? I might look into this.
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Yes, you have to pay for it, just like any BB connection, I have a Vodaphone connection as its quite important to me to stay connected.
As noted above, you can also get dongles that you plug into some routers to give you 3G/4G connectivity (again, you have to pay).
I prefer my backup to be a solid landline connection.
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