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Email issue
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Old 30-09-2020, 19:15   #1
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Email issue

can anyone help when ever I try and send a email from Samsung S9+ from my ntlworld account avery few days i get sending Failed messages
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Old 01-10-2020, 19:54   #2
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Re: Email issue

what app are you using?
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Old 01-10-2020, 20:24   #3
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Re: Email issue

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Originally Posted by General Maximus View Post
what app are you using?
This is my setting on S9+

IMAP server: imap.virginmedia.com Security type: SSLPort: 993 Outgoing server settingsChange the SMTP server settings to:SMTP server: smtp.virginmedia.comSecurity type: SSLPort: 465
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Old 01-10-2020, 20:39   #4
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Re: Email issue

Does this help, click setup email under Popular topics.

https://devicesupport.virginmedia.co...e706644a6c5ec5
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Old 01-10-2020, 20:57   #5
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Re: Email issue

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Originally Posted by SnoopZ View Post
Does this help, click setup email under Popular topics.

https://devicesupport.virginmedia.co...e706644a6c5ec5
Thanks thats setting I sometimes restart the phone for the email to be sent i think the email sever is playing up
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Old 05-10-2020, 19:13   #6
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Re: Email issue

Its been 2 days cant send any emails
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Old 05-10-2020, 20:15   #7
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Re: Email issue

Does it work via the webpage?
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Old 05-10-2020, 22:54   #8
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Re: Email issue

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Originally Posted by SnoopZ View Post
Does it work via the webpage?
Works fine
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Old 05-10-2020, 23:08   #9
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Re: Email issue

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Originally Posted by 2old4this View Post
Works fine
What about any other devices like tablet, pc, laptop etc and also try using different apps on your phone like Gmail or outlook for your email.
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Old 06-10-2020, 18:17   #10
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Smile Re: Email issue

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Originally Posted by SnoopZ View Post
What about any other devices like tablet, pc, laptop etc and also try using different apps on your phone like Gmail or outlook for your email.
As i have not used my pc in few years so i booted it up today and sent few emails which went through. then tried it from my mobile which also worked
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Old 08-10-2020, 22:32   #11
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Re: Email issue

I'm having intermittant issues on both NTL and Virginmedia emails.
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Old 09-10-2020, 03:33   #12
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Re: Email issue

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Originally Posted by alanbjames View Post
I'm having intermittant issues on both NTL and Virginmedia emails.
Same here its started again cant send emails
Notice I can send emails from home wifi but not when it's off I am on Three Network

Last edited by 2old4this; 09-10-2020 at 04:12.
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Old 09-10-2020, 13:48   #13
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Re: Email issue

Do you have "Data Saver" on, in the "SIM & network settings" option?

Also, on the same page, do you have "Mobile data" on?
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Old 09-10-2020, 14:28   #14
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Re: Email issue

Quote:
Originally Posted by Hugh View Post
Do you have "Data Saver" on, in the "SIM & network settings" option?

Also, on the same page, do you have "Mobile data" on?
Data saver off
Mobile data only apps off

---------- Post added at 14:28 ---------- Previous post was at 14:08 ----------

I have just been over to Virgin media community forum There are quite a lot of people Who have the same issue. PC or laptop webmail
Wifi all fine only issue from mobile hope VM team can sort this out soon as its nearly coming up to a month for some users
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Old 23-10-2020, 06:48   #15
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Re: Email issue

Thank you for contacting Spamhaus CSS Removals,

A device (server, computer, mobile phone, etc), or an app on a device
that is using 92.40.172.*** is infected, insecure or compromised. It is
making SMTP connections with forged values.

The first detection was (UTC) 2020-08-01 23:30:00
The last detection was (UTC) 2020-10-22 10:20:00

To stop the abuse immediately, close outbound port 25 on the router or
firewall and restrict port 25 access to known email servers. Note: this
will only prevent the abusive connections from leaving your network.
If the problem is (for example) an infected mobile phone, when it moves
to another insecure network, it will resume its activity without restriction.

To find and eliminate the source of the problem, please see the our FAQs
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