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Virgin Media Customer Service- Your Personal Experience
View Poll Results: My personal experience of Virgin Media customer service has been:
Excellent- I've never had any problems with them 248 18.90%
Generally OK 312 23.78%
Hit 'n' Miss - about 50/50 273 20.81%
Poor- they normally mess it up 238 18.14%
Awful - never had a useful phonecall to them 241 18.37%
Voters: 1312. You may not vote on this poll

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Old 02-07-2022, 14:54   #451
Gavin-D
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Re: Virgin Media Customer Service- Your Personal Experience

What sort of deals are folk getting at the moment to stay when your contract is up? Mine runs out in 4 weeks, and it will go up to above 100.

Seriously thinking of ditching VM as bar the fast internet I can get the other channels I watch through streaming services.
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Old 02-07-2022, 15:25   #452
Jaymoss
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Re: Virgin Media Customer Service- Your Personal Experience

I will be renegotiating end of the month. I called a couple of months back and said I can not afford to pay any more than I am now due to the credit crisis and he said he would put a not on my account to renew the deal I am not now. I will not accept that as there will be an increase next year so the only deal I will take will be 3 to 5 less than I am on now.

More than happy to walk. I am single and can live with slower speeds if I have to
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Old 02-07-2022, 19:14   #453
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Re: Virgin Media Customer Service- Your Personal Experience

I binned VM to go to Now. Got about 100 in compensation from Openreach due to delayed install, plus 80 cash back. After 4 months joined VM again with mates rates. Paying less for everything plus an O2 SIM than I did for 200 meg, a Vodafone SIM and whatever XL TV gets called these days.
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Old 02-07-2022, 20:07   #454
Gavin-D
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Re: Virgin Media Customer Service- Your Personal Experience

My contract expires on August 2nd would I have to wait until the 3rd to give notice of intention to leave, or can it be done in advance?
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Old Today, 16:17   #455
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Re: Virgin Media Customer Service- Your Personal Experience

Call wait times seen to be lengthy.
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