NTL Customer Services: Your personal experience

Originally Posted by Undisputedtruth

I bet some idiot

You see, you really don't even know you're doing it, do you?

I absolutely refuse to believe you are the socially maladjusted loner that you seem to want to make yourself out to be on this forum. I am determined to believe you are a perfectly nice, misunderstood person who is just angry at having been mucked about by NTL.

Next time there's a nthw meet-up, come along - I've missed them all so far but I want to go to the next one. If all of us get together and have a drink and a laugh, I'm certain things will be much happier round here.

[Stuart]

Originally Posted by Undisputedtruth

Even if they offered it, I would decline it as i can do a much better job of as clearly demonstrated in the thread "More incompetance from NTL".

So, somebody on this forum couldn't have just looked into what had happened and sorted it out without all the stress you suffered? Without the 5 phone calls and the letter to Oftel?

[Bex]

Originally Posted by towny

You see, you really don't even know you're doing it, do you?

I absolutely refuse to believe you are the socially maladjusted loner that you seem to want to make yourself out to be on this forum. I am determined to believe you are a perfectly nice, misunderstood person who is just angry at having been mucked about by NTL.

Next time there's a nthw meet-up, come along - I've missed them all so far but I want to go to the next one. If all of us get together and have a drink and a laugh, I'm certain things will be much happier round here.

awwww towny u are so sweet

[Undisputedtruth]

Originally Posted by scastle

So, you don't approach NTL associates with a negative attitude? Yet you say "I try not to ask difficult question as this only confuse their mind" & "thankfully I have used these skills when dealing with NTL associates". You appear to be assuming that whatever associate you speak to will be thick (or lack communication skills) or difficult. If that is not a negative attitude, I don't know what is.

Well if tried to treat NTL CSRs as capable and reasonable, then I can almost guarantee it they will say inappropriate things, get emotional or cause more problems

[Bex]

Originally Posted by Undisputedtruth

Well if tried to treat NTL CSRs as capable and reasonable, then I can almost guarantee it they will say inappropriate things, get emotional or cause more problems

get emotional? when you treat them as capable and reasonable......are you sure you are calling ntl cs??? emotional pfffttttt

[Mark W]

Originally Posted by Undisputedtruth

I bet some idiot reading Nemesis post will one day say i actually said CS are lower life forms.

if i really have to i will find quotes (reading through your posts is not a fun prospect) but from memory i belive you have called them...

incompetant
thick
stupid
unskilled
ignorant
rude
unable to understand what you say
incapable of doing anything
liars
puppets towing the party line



oh, just to prove a point - from this thread alone

imbecilles
the liars they are
'I try not to ask difficult question as I know this may confuse their minds'
'cut the nonsense about moral fibre - you work for NTL, remember'
'I try not to ask difficult questions as this only confuse their minds' (again )
they are clearly not capable

ok, that was only to page 4, and i couldnt be bothered to continue....

add to all that all those times you have mentioned 'contempt' and anyone will have a clear impression you feel they are 'lower life forms'

[Undisputedtruth]

Originally Posted by scastle

So, somebody on this forum couldn't have just looked into what had happened and sorted it out without all the stress you suffered? Without the 5 phone calls and the letter to Oftel?

I didn't know I wrote a letter to OFTEL.

Get your facts right, scastle, and not for the first time either, for the record it was 7 phone calls to NTL and one to OFTEL. I'm beginning to wonder if you guys have reading problems here.

[Stuart]

Originally Posted by Undisputedtruth

I didn't know I wrote a letter to OFTEL.

Get your facts right, scastle, and not for the first time either, for the record it was 7 phone calls to NTL and one to OFTEL. I'm beginning to wonder if you guys have reading problems here.

And of course, you are always right... Actually, I was going from memory on that particular thread.

Anyway, I digress. How is a grand total of eight phone calls more efficient than getting somebody to look into the problem here? Apart from the fact that you would have to be nice to people here as they are not required to help you.

[Bex]

Originally Posted by Undisputedtruth

I'm beginning to wonder if you guys have reading problems here.

well since im a gal that excludes me apparently im an honoury guy so it does include me :p

but serious comments like this are the reason people make comments back at you

[Undisputedtruth]

Originally Posted by towny

You see, you really don't even know you're doing it, do you?

I absolutely refuse to believe you are the socially maladjusted loner that you seem to want to make yourself out to be on this forum. I am determined to believe you are a perfectly nice, misunderstood person who is just angry at having been mucked about by NTL.

Next time there's a nthw meet-up, come along - I've missed them all so far but I want to go to the next one. If all of us get together and have a drink and a laugh, I'm certain things will be much happier round here.

I noticed you have edited that particular sentence to fit in with your thinking so for the record I shall include the sentence here.

Originally Posted by Undisputedtruth

I bet some idiot reading Nemesis post will one day say i actually said CS are lower life forms.

[Nemesis]

Originally Posted by Undisputedtruth

I noticed you have edited that particular sentence to fit in with your thinking so for the record I shall include the sentence here.

What towny was getting at was the derisory comment 'some idiot'. You just don't realise that your being so insulting do you ?

[Bex]

wasnt towny actually being nice to you????

[Stuart]

Originally Posted by bexy

wasnt towny actually being nice to you????

I thought he was. Obviously UDT took it differently.

[Undisputedtruth]

Originally Posted by scastle

And of course, you are always right... Actually, I was going from memory on that particular thread.

Shady memory me think

Anyway, I digress. How is a grand total of eight phone calls more efficient than getting somebody to look into the problem here? Apart from the fact that you would have to be nice to people here as they are not required to help you.

I see, be nice to these people and get lower compensation. Thanks but no thanks.

[Bex]

Originally Posted by scastle

I thought he was. Obviously UDT took it differently.

ok at least it wasnt just me :p