11-06-2023, 11:20
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#601
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cf.mega poster
Join Date: Jun 2003
Location: Kairdiff-by-the-sea
Age: 68
Services: TVXL BBXL Superhub 2ac (wired) 1Tb Tivo
Posts: 9,812
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Re: Price rises this year.
I still can't through to someone to find out what the mysterious "package change" is that has cost me an extra £6.50 pm. 
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11-06-2023, 12:55
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#602
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Grumpy Fecker
Join Date: Jul 2007
Location: Warrington
Age: 64
Services: Every Weekend
Posts: 16,738
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Re: Price rises this year.
Quote:
Originally Posted by Taf
I still can't through to someone to find out what the mysterious "package change" is that has cost me an extra £6.50 pm. |
What number are you ringing ?. I phoned them yesterday and was answered in 4 mins
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12-06-2023, 10:33
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#603
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cf.mega poster
Join Date: Jun 2003
Location: Kairdiff-by-the-sea
Age: 68
Services: TVXL BBXL Superhub 2ac (wired) 1Tb Tivo
Posts: 9,812
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Re: Price rises this year.
Quote:
Originally Posted by Sirius
What number are you ringing ?. I phoned them yesterday and was answered in 4 mins
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150 on the landline.
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12-06-2023, 10:55
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#604
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cf.addict
Join Date: Dec 2017
Posts: 121
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Re: Price rises this year.
My Broadband service with Virgin ends in a few days and I have already got a new provider installed, Virgin retentions just offered me 250mb for £17 a month, it’s a great deal but I will be staying with my new provider.
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12-06-2023, 12:03
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#605
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cf.addict
Join Date: Apr 2008
Location: Swansea S.Wales
Posts: 172
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Re: Price rises this year.
I FORGOT all about this new Rise of £7 due to my slight Dementia. (I forget things) I was paying £49 for 500mb (NO tv) It has now gone up to £56 half way through my contract that does not end until March 2024. Surely VM has broken the contract doing this. Do you think I could do a deal now?? When is best time to phone 150 on my mobile phone to get through to UK NOT abroad. Cheers.
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12-06-2023, 12:29
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#606
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cf.mega poster
Join Date: Mar 2010
Posts: 1,871
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Re: Price rises this year.
Quote:
Originally Posted by copernob
I FORGOT all about this new Rise of £7 due to my slight Dementia. (I forget things) I was paying £49 for 500mb (NO tv) It has now gone up to £56 half way through my contract that does not end until March 2024. Surely VM has broken the contract doing this. Do you think I could do a deal now?? When is best time to phone 150 on my mobile phone to get through to UK NOT abroad. Cheers.
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Your best chance for a UK call centre is during the day, but to do so you need to navigate through the options to the thinking of leaving us one
The only issue I can see if you could well be beyond the cut-off point for handing in your notice
Still worth a try though
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12-06-2023, 12:38
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#607
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cf.member
Join Date: Jul 2019
Posts: 34
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Re: Price rises this year.
well just cancel my account with VM so see what happens now if no joy then i am off to vodafone for bb / home phone !
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13-06-2023, 20:19
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#608
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cf.member
Join Date: Jul 2019
Posts: 34
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Re: Price rises this year.
Quote:
Originally Posted by crossbow1956
well just cancel my account with VM so see what happens now if no joy then i am off to vodafone for bb / home phone !
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well got a phone call from VM & got a very good deal M265 + anytime calls £32,00 p/month happy days again 
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21-06-2023, 18:52
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#609
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cf.mega poster
Join Date: Jun 2003
Location: Kairdiff-by-the-sea
Age: 68
Services: TVXL BBXL Superhub 2ac (wired) 1Tb Tivo
Posts: 9,812
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Re: Price rises this year.
I still have had no luck getting to talk to someone who knows what is going on with my bill, namely the "package change".
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28-06-2023, 12:48
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#610
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cf.mega poster
Join Date: Jun 2003
Location: Kairdiff-by-the-sea
Age: 68
Services: TVXL BBXL Superhub 2ac (wired) 1Tb Tivo
Posts: 9,812
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Re: Price rises this year.
The robot on 150 keeps asking for my "memorable" word. It can't be very memorable as I haven't had to use it in about 30 years, and the one I had recorded is being rejected. So I have used their online complaint form to ask what the £6.50 charge for "change in service" is for.
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28-06-2023, 14:20
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#611
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cf.addict
Join Date: Dec 2008
Posts: 176
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Re: Price rises this year.
Quote:
Originally Posted by Taf
The robot on 150 keeps asking for my "memorable" word. It can't be very memorable as I haven't had to use it in about 30 years, and the one I had recorded is being rejected.
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VM have recently updated My Virgin Media and you should be able to update the memorable word by logging in there.
When logged in click on Account Settings > Account Details > scroll down to Telephone Security Details (memorable word) > and then click on Edit
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28-06-2023, 16:46
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#612
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cf.mega poster
Join Date: Jun 2003
Location: Kairdiff-by-the-sea
Age: 68
Services: TVXL BBXL Superhub 2ac (wired) 1Tb Tivo
Posts: 9,812
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Re: Price rises this year.
Quote:
Originally Posted by newapollo
VM have recently updated My Virgin Media and you should be able to update the memorable word by logging in there.
When logged in click on Account Settings > Account Details > scroll down to Telephone Security Details (memorable word) > and then click on Edit
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Thanks! 
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04-07-2023, 09:50
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#613
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cf.addict
Join Date: Jun 2007
Posts: 114
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Re: Price rises this year.
Just a quick update about my VM.
My 18 month contract finishes around 3rd August so I got the boot in first and rang retentions, fortunately UK based.
I was paying a discounted £99 which was due to go up to £141.
The outcome of our chat was I am going to lose Sky Cinema (very rarely used), my SS is going to be known as the SS Collection and I have gone for UHD at £7pm which can be cancelled anytime. Internet is 350 and our landline 'Talk More Anytime' is being renamed 'Anytime Chatter'.
It seems I can ring mobiles from the landline and not be charged, is this correct?
Also I will have to pay 24ppm to use 084 087 etc etc
For the next 18 months my monthly fee is £98, but I think come April ++
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04-07-2023, 10:09
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#614
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cf.mega poster
Join Date: Jun 2003
Location: Kairdiff-by-the-sea
Age: 68
Services: TVXL BBXL Superhub 2ac (wired) 1Tb Tivo
Posts: 9,812
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Re: Price rises this year.
Quote:
Originally Posted by Taf
o I have used their online complaint form to ask what the £6.50 charge for "change in service" is for.
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Days later and no response from them.
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04-07-2023, 10:22
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#615
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cf.addict
Join Date: Oct 2013
Location: Bishopbriggs
Services: 2 x tivo
TV XL with movie and sport
500Mb broadband
phone talk anytime
Unlimited mobile phone sim
Posts: 146
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Re: Price rises this year.
Quote:
Originally Posted by Taf
Days later and no response from them. |
Email the CEO,get their address from ceoemail.com
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