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Please can someone help me leave Virgin Media - every time I call they raise my price
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Old 06-04-2022, 14:35   #1
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Please can someone help me leave Virgin Media - every time I call they raise my price

This year Virgin Media agreed to waive a £3.25 increase on my bill with no new contract, meaning I paid £30 per month.

As usual, they were lying and still charged me £33.25 last month, therefore breaking the contract. I asked billing to charge the correct price of £30 which they promised to do, but instead theyíre now decided to charge me £48 per month, an increase of £48. In total Iíve spent EIGHT HOURS trying to fix this and every time I call they just make everything worse.

Iím fed up of this company stealing my money and therefore I wish to leave immediately but simply cannot trust anyone at the Philippines customer service office. The last person there even told me that the £48 bill was ďvalidĒ and they certainly donít understand that theyíre twice in breach of contract and so Iím not required to give notice. I can barely understand what half the staff are saying, and Iíve asked to talk to U.K. representatives, but apparently thatís not even possible now.

I have services established with alternative companies which was incredibly easy, not to mention cheaper. I just want the nightmare to end and to get back the money Iím owed.

Thanks.
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Old 06-04-2022, 14:43   #2
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Re: Please can someone help me leave Virgin Media - every time I call they raise my p

Have you asked to be put through to cancellations?
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Old 06-04-2022, 14:49   #3
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Re: Please can someone help me leave Virgin Media - every time I call they raise my p

It’s just so ridiculous at this point that someone needs to step in please. Staff openly admit that they’re massively overcharging me and doing so illegally, yet not one will even put a stop to that.

Eight hours on the phone is more than enough effort on my part.
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Old 06-04-2022, 18:24   #4
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Re: Please can someone help me leave Virgin Media - every time I call they raise my p

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Originally Posted by N00N00 View Post
Itís just so ridiculous at this point that someone needs to step in please. Staff openly admit that theyíre massively overcharging me and doing so illegally, yet not one will even put a stop to that.

Eight hours on the phone is more than enough effort on my part.
Just to be clear, no one on this site can "step in", we have no direct connection with VM.
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Old 12-04-2022, 14:25   #5
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Re: Please can someone help me leave Virgin Media - every time I call they raise my p

Quote:
Originally Posted by N00N00 View Post
Itís just so ridiculous at this point that someone needs to step in please. Staff openly admit that theyíre massively overcharging me and doing so illegally, yet not one will even put a stop to that.

Eight hours on the phone is more than enough effort on my part.
Go to the press. Itíll soon be sorted!
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Old 12-04-2022, 17:18   #6
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Re: Please can someone help me leave Virgin Media - every time I call they raise my p

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Go to the press. Itíll soon be sorted!
Where's Richard when you need him and his contacts
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Old 13-04-2022, 14:55   #7
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Re: Please can someone help me leave Virgin Media - every time I call they raise my p

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Where's Richard when you need him and his contacts
I am more than happy to help if the OP sends me a private message.
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Old 13-04-2022, 17:05   #8
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Re: Please can someone help me leave Virgin Media - every time I call they raise my p

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Originally Posted by OLD BOY View Post
Go to the press. Itíll soon be sorted!
Not sure I didnít read/hear/understand the terms of a contract I agreed to is news, OB.
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Old 13-04-2022, 20:12   #9
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Re: Please can someone help me leave Virgin Media - every time I call they raise my p

Quote:
Originally Posted by jfman View Post
Not sure I didnít read/hear/understand the terms of a contract I agreed to is news, OB.
Or maybe just say you didn't know it was a contract when you signed it, seems to be an acceptable way to get yourself out of a sticky situation .
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Old 20-04-2022, 21:50   #10
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Re: Please can someone help me leave Virgin Media - every time I call they raise my p

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Originally Posted by RichardCoulter View Post
I am more than happy to help if the OP sends me a private message.
Just spotted this, thanks.
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Old 20-04-2022, 22:59   #11
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Re: Please can someone help me leave Virgin Media - every time I call they raise my p

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Just spotted this, thanks.
Just be aware that he does not work for Virgin Media.
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Old 20-04-2022, 23:03   #12
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Re: Please can someone help me leave Virgin Media - every time I call they raise my p

Quote:
Originally Posted by jfman View Post
Not sure I didn’t read/hear/understand the terms of a contract I agreed to is news, OB.
The letters from Virgin Media admitted that the March price rise voided everyone’s contracts.
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Old 20-04-2022, 23:40   #13
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Re: Please can someone help me leave Virgin Media - every time I call they raise my p

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Originally Posted by N00N00 View Post
The letters from Virgin Media admitted that the March price rise voided everyoneís contracts.
No disrespect, but a supplier stating a contractual reality isnít the admitting anything, itís them telling a customer of their legal rights.
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