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Virgin Media Customer Service- Your Personal Experience
View Poll Results: My personal experience of Virgin Media customer service has been:
Excellent- I've never had any problems with them 248 18.92%
Generally OK 311 23.72%
Hit 'n' Miss - about 50/50 273 20.82%
Poor- they normally mess it up 238 18.15%
Awful - never had a useful phonecall to them 241 18.38%
Voters: 1311. You may not vote on this poll

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Old 03-02-2014, 23:46   #391
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Re: Virgin Media Customer Service- Your Personal Experience

this vote shows that VM averages out in the 50 /50 range which really is not good enough imo
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Old 04-02-2014, 00:35   #392
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Re: Virgin Media Customer Service- Your Personal Experience

I'm surprised it is not lower TBH
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Old 24-09-2014, 07:30   #393
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Re: Virgin Media Customer Service- Your Personal Experience

Is that they are improving, or they will improve when they give you a job
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Old 06-07-2015, 09:44   #394
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Re: Virgin Media Customer Service- Your Personal Experience

for download rates they have been excellent for me, for point to point ping, bloody awful. But im still using them so cant be that bad right?
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Old 06-07-2015, 17:14   #395
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Re: Virgin Media Customer Service- Your Personal Experience

This poll is some 8 years old now, so woefully out of date.
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Old 10-07-2015, 00:44   #396
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Re: Virgin Media Customer Service- Your Personal Experience

How much are people paying for VM standalone broadband? I've been a cable customer for years, eurobell days and CS/retentions are only willing to knock off £5 a month lol
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Old 10-03-2016, 13:22   #397
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Re: Virgin Media Customer Service- Your Personal Experience

Got to say VM are rubbish. Not only have they an open fault ticket for more than 509 days yes that's not a typo 509 days but they don't seem to care either about the prospect of having the matter referred to Ofcom.
If BT fibre was available in my area I would jump but it's not.
Most of the time I get faster broadband on my mobile phone.
I'm awaiting a promised call back from some manager at customer retention team. Only been a week.
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Old 10-03-2016, 14:14   #398
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Re: Virgin Media Customer Service- Your Personal Experience

dave5416 If it's of any help, the link below worked wonders for me. Albeit I made contact with the prior número uno

http://www.ceoemail.com/s.php?id=ceo-9632
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Old 14-10-2016, 16:16   #399
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Re: Virgin Media Customer Service- Your Personal Experience

Can VM beat or match Skys box sets bundle, fibre max and any talk anytime for £32.40 ?
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Old 14-10-2016, 16:31   #400
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Re: Virgin Media Customer Service- Your Personal Experience

Its not a question of price sometimes as for some its more a question of a overall package that suits them and their families needs bud.
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Old 29-10-2016, 14:35   #401
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Re: Virgin Media Customer Service- Your Personal Experience

Hi I have a continuous problem with my Network using my Mac gear, I randomly get a pop-up message on my iMac saying my
"iTunes has has a temporary problem. The network connection timed out"

I have contacted Virgin but they tell me I have too many devices connected to my Hub 3.0 e.g. My Mac Network in my house which consists of a Time Capsule, an AirportExtreme upstairs and a Airport Express on the top floor. extending my Network connections.

My iMac, where I get most errors pop up, is connected directly to the Virgin hub with a RJ45 cable so I am not using my internal network or Virgin WIFI, so I cant see why it keeps getting this problem.

Should I enable Guest Network on my Virgin media hub 3.0 if I connect my Mac network to it?
The Virgin Media Router has it's WIFI operational at the moment in Hub mode.


This is my first post so I'm sorry if it's in the wrong area?

Last edited by jeffdmac; 29-10-2016 at 14:39.
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Old 30-10-2016, 16:50   #402
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Re: Virgin Media Customer Service- Your Personal Experience

Ive found the best way to get to grips with Virgins customer services, im taking lessons in Urdu.
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Old 30-10-2016, 17:52   #403
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Re: Virgin Media Customer Service- Your Personal Experience

Quote:
Originally Posted by alanbjames View Post
Ive found the best way to get to grips with Virgins customer services, im taking lessons in Urdu.
Well, considering Urdu is the official language of Pakistan, and some of VM's call centres are in India, where less than 12% of the population speak Urdu, you may wish to revisit your plan..
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Old 31-10-2016, 09:41   #404
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Re: Virgin Media Customer Service- Your Personal Experience

Quote:
Originally Posted by jeffdmac View Post
Hi I have a continuous problem with my Network using my Mac gear, I randomly get a pop-up message on my iMac saying my
"iTunes has has a temporary problem. The network connection timed out"

I have contacted Virgin but they tell me I have too many devices connected to my Hub 3.0 e.g.

<snip>


This is my first post so I'm sorry if it's in the wrong area?
Thinks this is in wrong area, maybe a mod will move it or you can copy to one of the technical areas.

I can't see how number of devices would affect things unless you really are in the 100+ and even then unless they are all hammering things like crazy at the same time. You could experiment with removing everything you can with just problem device attached and then add until problem arises. It could be something as simple as your network cable or port on either end.
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Old 27-02-2017, 18:22   #405
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Angry Re: Virgin Media Customer Service- Your Personal Experience

Today I have received by far the worst customer service from Virgin. Cut a very long story short. Apparently 3 out of 4 of my set top boxes need to be changed as they are out of date. Booked in today between 8-1. Waited in all day called them told should have someone around 12. At 1.30 called them to be told no one was ever coming as somehow the appointment was cancelled. Now these things happen however, I was furious that an adviser blatantly lied to me about arriving around 12ish just to get me off the phone. After lots of phone calls, spent 10 minutes explaining everything to be told hold on please and another person answer the phone and start from scratch this happened 5 times. Eventually i demanded a manager I was told none available but someone will call within the hour. I then received a call from an extremely aggressive man who I couldn't understand. I thought he said can I speak to Mrs.... i said speaking he then shouted at me "you don't sound like Mr... to me" he then said to me "don't get cheesed off with me!" At the point I was so cross I raised my voice to which he was shouting he will cut me off ( I wasn't screaming or swearing) I said I cannont continue to deal with you please put me through to someone else, he then cut me off!!! Turns out I was given all false info regarding the 3 boxes they made me think I was getting a deal. I have no option but to leave virgin and probably try Sky. There is no way I can give them money monthly knowing how they treated me. Does anyone know of anyone high up that I can complain too? They only offer an address in Swansea to write too??
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