NTL Customer Services: Your personal experience - Page 11

Bex · 14-11-2003, 11:32

good posts mark and stu.....still can't rep either of you damn the rep system :p

udt i admit you made me hopping mad last night, by basically ****ging off my degree, i do not think that you actually know anything about philosophy......it is a difficult degree...i don't care what you think........

and btw udt when i mentioned being a philosopher it was in a lighthearted way was actually trying to lighten the mood

**Chris** · 14-11-2003, 11:34

Quote:

Originally Posted by bexy

good posts mark and stu.....still can't rep either of you

But I can

Bex · 14-11-2003, 11:43

Quote:

Originally Posted by towny

But I can

alright alright mr smarty pants :p

repped u and mark :p

zovat · 14-11-2003, 12:01

Just to get back onto the subject at hand

I have found NTL CS to be 50/50 - it all depends on who you get....

(For the record

I have no degree - I have spend 10+years working it TS/CS/Whatever you want to call it these days

)

Thankfully I rarely have to call CS, as I am a computer techy (nerd

) and can normally diagnose the fault myself (or by using this forum or similar ones). When I do call them, I find that if I know exactly what the problem is likely to be you get either "ok sir, we'll look into that" and a solution (if I get it right - I ain't perfect you know

) or "sorry sir, but it must be a problem your end, you have a network - oh, we don't support networks"

..

If they could get consistancy I would be happy, but, like all support environments you get good and bad.

Just my 2c - and remember - do not feed the troll

paulyoung666 · 14-11-2003, 12:08

ok here we go again , i had a problem with e-mail today , i couldnt see why and server status said nothing so i rang c.s. , she put me through to t.s. and i waited no more than 5 mins , talked to the bloke and he suggested to go into webmail and delete a couple of posts and then try outlook express , hey presto , problem sorted , one for the memory banks , and no snottiness on there part just good quality service , top marks ntl

Russ · 14-11-2003, 12:12

Quote:

Originally Posted by paulyoung666

ok here we go again , i had a problem with e-mail today , i couldnt see why and server status said nothing so i rang c.s. , she put me through to t.s. and i waited no more than 5 mins , talked to the bloke and he suggested to go into webmail and delete a couple of posts and then try outlook express , hey presto , problem sorted , one for the memory banks , and no snottiness on there part just good quality service , top marks ntl

Out of curiosity, wouldn't it have been easier ( and logical?

) to have just called Tech Support first?

**Chris** · 14-11-2003, 12:16

NTL is making a big thing out of being able to report any fault by dialling 150 from an NTL phone. It's plastered all over my bill each month. This means increasing numbers of internet problems going initially to CS and then transferred to Cable Modem Support.

I don't know why they do this, presumably it helps them route calls more efficiently.

paulyoung666 · 14-11-2003, 12:38

Quote:

Originally Posted by Russ D

Out of curiosity, wouldn't it have been easier ( and logical?

) to have just called Tech Support first?

for pitys sake dont you start as well

, nah only kidding , i only rang c.s. in case there was something that hadnt been put up on the server status page , anyway doing it that way it didnt cost me to ring t.s. did it , anyway problem sorted

Mark W · 14-11-2003, 13:25

Quote:

Originally Posted by paulyoung666

she put me through to t.s. and i waited no more than 5 mins

bet when i go in at 4 there is gonna be about 40 calls in the q ......

paulyoung666 · 14-11-2003, 14:06

Quote:

Originally Posted by Mark W

bet when i go in at 4 there is gonna be about 40 calls in the q ......

hahaahhaahahahahaahaahhahaa , only kidding

Undisputedtruth · 14-11-2003, 20:38

Quote:

Originally Posted by Emperor Ming

Admin Edit:- Offensive post removed

I was wondering when someone from out of the blue will come out and insult me. I think Errol mentioned the same thing happening to him.

I'm gutted Emperor Ming.

Undisputedtruth · 14-11-2003, 20:43

Quote:

Originally Posted by Emperor Ming

Admin Edit:- Offensive post removed

This is against the ToS on this site. However, they (the Mods) tend to allow these insults if someone does continually post negative messages about NTL.

Russ · 14-11-2003, 20:46

Quote:

Originally Posted by Undisputedtruth

This is against the ToS on this site. However, they (the Mods) tend to allow these insults if someone does continually post negative messages about NTL.

No, I had not seen that.

Ming, you WILL refrain from posting such insults like that. This thread is always going to be a hot potato but plenty are joining in without resorting to name-calling like that.

Back to nice-guy mode now

paulyoung666 · 14-11-2003, 20:54

Quote:

Originally Posted by Undisputedtruth

This is against the ToS on this site. However, they (the Mods) tend to allow these insults if someone does continually post negative messages about NTL.

me finds it strange how a stranger should pop up and post summat like what he did , oooooooooopppppppps there goes me gramma again , maybe a grain of truth , mind you i would not for one minute say he/she was right or wrong , just an observation on my part

Bex · 14-11-2003, 21:01

ok maybe ming shouldnt have been so obvious but udt you have been being rude to so many people..u can't suddenly start taking offense