Superhub : New WiFi Router and Cat8 cable

[JMcB]

Upload and Download

[General Maximus]

Originally Posted by JMcB

I don't know but this doesn't look good

If you are using your new router you need to go into the gui, look at the firewall settings and allow it to respond to icmp echo requests (pings). Make sure you have got the correct VM ip address setup for it in TBB as well.

Your power levels are within spec and fine. If you scroll down in the downstream tab have you got any post-rs errors or is it clean?

[JMcB]

Think I've fixed the firewall, I'll see in the morning.

[General Maximus]

Your rs errors are mint as well. The plot thickens......

[JMcB]

Overnight. Think this is live one ��

Can we go back to basics, please?

What kit are you testing the speed on (old laptop, new laptop, PC, etc., and is the NIC capable of 100Mb/s+?), what browser are you using, etc.

Is anyone else in the house doing anything on the internet at the same time (streaming, gaming, downloading)?

You need to set up a base testing environment - so no one else using the VM internet (everybody’s devices disconnected from vm WiFi), run a couple of different speed tests, and post the results back here.

It’s difficult to help without full info.

https://www.thinkbroadband.com/speedtest

http://www.speedtest.net/

http://www.broadbandperformance.co.uk/

[SnoopZ]

Make sure speedtests are done wired too.

[JMcB]

When testing speed I and the VM Tec used the following setup.

VM router set to router mode, high specification laptop connected with cat6 cable. Nothing else connected via cable or wirelessly. Browsers used chrome and edge. Website speed tests speedtest.net and fast.com

Ps. Network card is a gigabit card

---------- Post added at 10:01 ---------- Previous post was at 09:58 ----------

Might VM have to pull new cable from the cab to the house?

[General Maximus]

Originally Posted by JMcB

Might VM have to pull new cable from the cab to the house?

No, if there was a damaged cable somewhere you would see evidence of it in the post rs-errors I asked you about. Your graph is mint btw as is all the other information you have provided. At the moment it doesn't look like there is technically anything wrong so there is either something higher up the VM network causing an issue (e.g. congestion issue) or something else is running on your network sucking up the bandwidth or secret option No. 3.
If there was an area/congestion issue it is highly likely VM were aware of if and even if it has not yet hit the thresholds for raising a ticket the guy on the phone and the tech who came round to your house would be aware of it so that rules that one out. Secondly, we take you at your word that you are running the speed tests as we have suggested and there aren't any other devices connected to your network and hammering it in the background. If that was the case your graph would like mine.

So time for secret option No 3. Laptops are really bizarre and have peculiar settings hidden all over the place (e.g. power saving modes) which affect the performance of NICs. To satisfy my curiosity have you or anyone else in your house got anything else you can run a speed test on like a relatively new android phone? 2-3 years old should be fine. Speedtest.net have a mobile app which you can download from the Play store and it will look like this:

We wouldn't normally condone running wireless tests because they bring a whole new set of variables with them but in this case it will be worth it. I have a sneaky suspicion.....

[JMcB]

Samsung s7 edge
https://www.speedtest.net/my-result/a/6299849975

[SnoopZ]

Originally Posted by JMcB

Samsung s7 edge
https://www.speedtest.net/my-result/a/6299849975

I can get my full 220mbit download on my Samsung S7, while in the same room as the Hub3.

Maybe you're on a congested wifi channel.

[General Maximus]

Originally Posted by SnoopZ

Maybe you're on a congested wifi channel.

He said he ran the previous speed tests on the laptop using a wired connection. The wireless test is delivering the same result as the laptop and it is a different device using a different different connection method. I wanted him to do that specifically because I was really hoping that it was just a dodgy windows settings on oem app which was screwing up the nic on the laptop. I have been proved wrong

Originally Posted by JMcB

When testing speed I and the VM Tec used the following setup.

When is your second tech visit? When he comes round can you ask him if it is possible (if he has a gadget) that can do a speed test from VM's end to your connection in the cabinet and if that is ok, from the cabinet to where the cable terminates on the outside of your house. I know they can do it to check the power levels coming down the line and the other bits we have looked at but I don't know whether they can run a proper speed test. I am really curious to see whether this is something in your house or on the VM network.

Incidentally, did you try putting the shub in modem mode, connecting your new router and doing a wired test from your laptop. You should be aiming to do this anyway going forward as your new router is better than the shub and you will want it to handle all your traffic including wireless.

[JMcB]

I currently have the super hub in modem mode and connected to my new router with cat6 cable.

I'll run a test as soon as I can, Sundays a bit mad here ����

[newapollo]

Try downloading the ookla speedtest from windows store. That seems to give the correct reading on my PC, rather than the website.

http://village.photos/images/user/de...bc992bd303.jpg

Taken 5 minutes apart, both wired on same PC

[JMcB]

I'll give that a go aswell

Originally Posted by newapollo

Try downloading the ookla speedtest from windows store. That seems to give the correct reading on my PC, rather than the website.

http://village.photos/images/user/de...bc992bd303.jpg

Taken 5 minutes apart, both wired on same PC