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Sam knows whitebox
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Old 01-08-2020, 17:55   #1
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Sam knows whitebox

Hi everyone,

With resent speed problems I have been having and Virgin Media not excipting that I have been getting slow speeds, I was advised by one of the engineers that had called out to test and replace everything that I should apply for a "Whitebox" from SamKnows.

So the whitebox has arrived today and I've pluged in all in as recommended by SamKnows.

I'll be getting my login info soon and within a week will have results.

One of the main reasons for applying for this whitebox was the engineer said if the box says you are getting 100mb and we say you are getting 500mb. "You are getting 100mb"

Has anyone any experience with the whitebox from SamKnows? FYI. The box is Version 8.
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Old 01-08-2020, 23:25   #2
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Re: Sam knows whitebox

Several forum users have got one. I can't remember who they are off the top of my head so you'll have to wait and see if they reply.
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Old 02-08-2020, 00:38   #3
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Re: Sam knows whitebox

I've got one, there's not much to say about it, it gives you some stats on your connection and you get an email every month showing how your broadband has behaved.

Last 24h



Last 30 days



There's been a utilisation issue on my segment, it looks like they may have done work as the speed has definitely gone up (although now I don't see TTL expired packets...but that's another story).

I'm on a Business 500 service with 13 static IP's.
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Old 02-08-2020, 19:15   #4
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Re: Sam knows whitebox

Thanks for that, it's great to have a look at what I'll be able to see. ����
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Old 04-08-2020, 21:44   #5
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Re: Sam knows whitebox

I’ve had one for years... one time Virgin tried to fob me off when I was getting slow speeds at night but kept on at them armed with evidence from the SamKnows box, they eventually admitted over utilising in the local virgin network was to blame. Took months but they fixed it.
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Old 04-08-2020, 23:02   #6
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Re: Sam knows whitebox

Quote:
Originally Posted by punkrock101 View Post
Iíve had one for years... one time Virgin tried to fob me off when I was getting slow speeds at night but kept on at them armed with evidence from the SamKnows box, they eventually admitted over utilising in the local virgin network was to blame. Took months but they fixed it.
I'm thinking that's the plan....fingers crossed
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Old 05-08-2020, 13:39   #7
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Re: Sam knows whitebox

I've had one for years and have used it on several occasions to fight my case when my speed hasn't been what it should be.

It has always helped me in fighting my case.

It's well worth having
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