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Cant log in to TV Go
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Old 11-07-2020, 15:41   #1
paul nolan
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Cant log in to TV Go

It looks like multiple people are having issues logging into Virgin Tv Go

https://twitter.com/search?q=virgin%...d_query&f=live

i keep getting

"Oops, that hasn’t worked!
Please sign in with your main user account. Sub-accounts cannot sign in."

even though I amthe main account holder.

does anyone know anyone to contact to sort this?
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Old 11-07-2020, 16:11   #2
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Re: Cant log in to TV Go

Works in CM20

---------- Post added at 16:11 ---------- Previous post was at 16:09 ----------

Quote:
Originally Posted by paul nolan View Post
It looks like multiple people are having issues logging into Virgin TV Go

https://twitter.com/search?q=virgin%...d_query&f=live

i keep getting

"Oops, that hasn’t worked!
Please sign in with your main user account. Sub-accounts cannot sign in."

even though I am the main account holder.

does anyone know anyone to contact to sort this?

Try checking settings to see what devices are connected
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Old 11-07-2020, 16:36   #3
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Re: Cant log in to TV Go

Virgin TV Go works fine down here in the PL area.
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Old 11-07-2020, 16:37   #4
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Re: Cant log in to TV Go

You can't get to device management, without logging in.
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Old 11-07-2020, 16:57   #5
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Re: Cant log in to TV Go

I had to use my virginmedia.com email address. I don't use it as my main account email.
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Old 11-07-2020, 17:01   #6
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Re: Cant log in to TV Go

I dont have a virginmedia.com address only an ntlworld.com one.
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Old 11-07-2020, 17:08   #7
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Re: Cant log in to TV Go

I logged in no problem using my @ntlworld.com account that is the VM one I use at virginmedia.com and get notifications from VM on.
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Old 11-07-2020, 17:20   #8
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Re: Cant log in to TV Go

I couldn't login using my main account email so I went to register and put in my main account and it gave me a list of my other email addresses. The one that worked is a secondary account that I have never used. Not sure if customer service can help people who can't log in.
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Old 11-07-2020, 17:33   #9
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Re: Cant log in to TV Go

I can't log in with my main @ntlworld account which has been the primary account since they started doing broadband many years ago but I can log in with my wife's @ntlworld account which is a sub account without any issue.
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Old 11-07-2020, 21:23   #10
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Re: Cant log in to TV Go

I had the same problem logging in.

Spoke to CS and they confirmed there are a issue with this in my area.
Apparently known fault internally but not listed in service status page.
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Old 13-07-2020, 22:26   #11
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Re: Cant log in to TV Go

Issue now been fixed.
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