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Contract renewal
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Old 19-02-2024, 11:55   #1
kered10
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Contract renewal

I'm not sure if this is the right place to post this, apologies if not...

I've had an email from VM offering to renew my contract at the current price + RPI (4.9% I believe) + 3.9%. I'm wondering if I should jump at this or if I'm paying too much?

I have a VM and O2 Volt package with the following:

O2, unlimited minutes, texts, data, 29.32/month
(I think that's very expensive, but it balances out with the VM package discount.)

Virgin
Maxit TV, 2 V6 boxes, Netflix standard, Sky Sports and Movies HD, Gig 1 broadband + pod, landline and anytime UK calling, 66/month
(If nothing was done, supposedly this would increase to 136/month in May when a couple of discounts expire.)

Thanks in advance for any opinions.
Derek
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Old 19-02-2024, 13:24   #2
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Re: Contract renewal

You should downgrade your O2 to the 17 ish option for starters . You might have to ring them though. I've got the same for 64 since Nov 22 so if I was offered about the same I'd take it considering what you get for it.
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Old 20-02-2024, 14:43   #3
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Re: Contract renewal

Thanks, that's useful. I'll ponder a little more but likely go for it, and I'll check O2 for a downgrade.
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Old 25-02-2024, 22:49   #4
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Re: Contract renewal

Hmmm...
I clicked through on the email link and was given a listing of what the new contract included, which differs in several key areas of the TV that concerned me.
Broadband and landline were fine.
Mega TV instead of Maxit TV, probably fine?
TV360 instead of V6 TiVo, we don't want to change.
No mention of 2nd V6.
No mention of included standard Netflix.
These differences are really dealbreakers, but the original email was clear, Same package, Same speeds, Less hassle.
So although I hadn't clicked the final <accept> button, I then got an acceptance email, confirming the new stuff.
I phoned VM the day after, but spoke with a lady, possibly in India. Very pleasant, but useless.
I think I'll try phoning again and see if I'm lucky enough to speak to someone in Glasgow, they might understand better.
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Old 26-02-2024, 08:16   #5
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Re: Contract renewal

Ring cancellation line.. option 4... You'll get a get a better chance of an explanation of the contract. Mega TV doesn't have TNT for starters
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Old 26-02-2024, 13:36   #6
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Re: Contract renewal

Try to get through to retentions and get a better deal.
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Old 28-02-2024, 17:29   #7
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Re: Contract renewal

I've got the my advance renewal offer. Gig1, call anytime, Maxit TV, sky sports and movies HD and second box. 64 I e no change to rate but I would lose TNT sports.,18 month contract. Very tempted
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Old 28-02-2024, 19:36   #8
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Re: Contract renewal

Quote:
Originally Posted by 1701-e View Post
I've got the my advance renewal offer. Gig1, call anytime, Maxit TV, sky sports and movies HD and second box. 64 I e no change to rate but I would lose TNT sports.,18 month contract. Very tempted
Any idea how much is TNT as an extra once it's stripped out of Maxit?
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Old 28-02-2024, 19:58   #9
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Re: Contract renewal

Quote:
Originally Posted by daveeb View Post
Any idea how much is TNT as an extra once it's stripped out of Maxit?
18 pm.
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Old 28-02-2024, 20:18   #10
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Re: Contract renewal

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Originally Posted by 1701-e View Post
18 pm.
Cripes, I won't be changing from Maxit then.
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Old 28-02-2024, 20:28   #11
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Re: Contract renewal

Talk to them in case they can discount that. Some say offers around a tenner.
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Old 20-03-2024, 10:01   #12
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Re: Contract renewal

I was offered TNT sports for 13 pm but I can do without it. Got another 18 months for 64 so can't complain. No price rise until next year.

---------- Post added at 10:01 ---------- Previous post was at 09:58 ----------

It's deffo a TV 360 deal.
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Old 27-03-2024, 12:05   #13
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Re: Contract renewal

also please bear in mind the new terms and conditions regarding leaving VM during a contract as I believe the cap has been removed which means that if you leave I think they now make you pay every penny of what you would have paid over the remaining months of a VM contract.

Therefore, if you pay 100/month and you leave, say three months in and with 15 months remaining I think I'm right in saying that VM would come after you for 1.500.

I night be wrong about this but I'd suggest you find this out for certain so that you know exactly what you are agreeing to.
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Old 27-03-2024, 15:46   #14
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Re: Contract renewal

The only way I'd be leaving them before the 18 months are up is if we move out of the network area
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Old 03-04-2024, 13:00   #15
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Re: Contract renewal

Well, that has been a bit of a trial!
I had my fourth phone call to them today, the second time I've tried selecting the cancellation option. Explained my package and the email promise of same package, clicking through to find quite different. He went away and eventually returned to offer 176 discounted to 144 (66 since 17 months ago!)
I said that wasn't any help and he put me through to "tier 2," a helpful chap in England instead of India. I was slightly wary of his knowledge when he said TV360 was fine, just a new remote (when I believe I'd lose current recordings) but eventually I've accepted my existing package for 76, 10 increase, but after 50 minutes, I was worn down.
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