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SIM change email
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Old 17-01-2018, 16:30   #1
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Question SIM change email

My daughter has just received an email saying that a new SIM will be sent out to her so that VM can "roll out network improvements".

I've seen nothing about this on their official site?

Real or a con?
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Old 17-01-2018, 16:39   #2
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Re: SIM change email

Real.

All existing customers from before December 2017 will get a new SIM at some point.
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Old 17-01-2018, 16:57   #3
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Re: SIM change email

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Originally Posted by BenMcr View Post
Real.

All existing customers from before December 2017 will get a new SIM at some point.
Thanks for that, she is being wary of scams.
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Old 17-01-2018, 17:00   #4
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Re: SIM change email

It's connected to this

http://www.virginmedia.com/corporate...bile-deal.html
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Old 18-01-2018, 02:58   #5
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Re: SIM change email

Year, two of my daughters changed plans this month and both were sent new sim cards.

---------- Post added at 02:58 ---------- Previous post was at 02:57 ----------

(when did EE become a BT Company ?)
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Old 18-01-2018, 09:27   #6
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Re: SIM change email

Quote:
Originally Posted by Paul M View Post
when did EE become a BT Company ?
Announced in 2015, confirmed in 2016

http://home.bt.com/news/bt-life/bt-t...11364037422234
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Old 05-04-2018, 16:11   #7
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Re: SIM change email

got new sim today, but internet 4g isn't working now anyone else having problems with their shiny new sim? i've received a text to say the sim is working and I can make/receive calls.

---------- Post added at 16:11 ---------- Previous post was at 15:51 ----------

phoned them up and the guy talked me through manually setting up APN, wasn't too painful
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Old 07-08-2018, 19:27   #8
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Re: SIM change email

Just had an email,letter and text about this. My sim is on it's way as is my sons. But my wife hasn't heard anything about a sim for her phone and she has been a Virgin mobile customer for about 6 years.
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Old 08-08-2018, 11:21   #9
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Re: SIM change email

Quote:
Originally Posted by Tricky Trevor View Post
Just had an email,letter and text about this. My sim is on it's way as is my sons. But my wife hasn't heard anything about a sim for her phone and she has been a Virgin mobile customer for about 6 years.

I was in a similar situation to you as hubby and youngest both with VM have yet to receive any text, email regarding the new purple sim from VM but I on the hand was the only one in my household to have received these messages on the new sim - 19th July Thanks! we've ordered your shiny new SIM - it'll be on it's way shorty. 27th July Action required:you should now have your new SIM, and it's important you follow the easy steps to swap it ASAP, Need some help? Visit virginmedia.com/simhelp

Hubby's phone is newer whereas my youngest son phone is older than ours so naturally, I was very wary about this and at first thought it was scam anyway long story short I got my eldest to back everything up on my phone and he changed the SIM for me thankfully I had no problem with this changing over to the new sim everything worked as before including 4g.
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