Tivo V6 : Virgin Media V6 - Powered by TiVo(new STB)

[RichardCoulter]

Originally Posted by blackthorn

Sounds like you`re trying to hold them to ransom and saying give me one of the new boxes or I`m going. Good job I dont work in customer services for vm I`d just say bye bye

I'm saying to them treat me properly and provide me with an acceptable service as a customer or I will leave, which is my right.

I don't see why customers should be subject to the whims of somebody in a call centre; shareholders and Directors deserve better than this.

CS did did exactly as you say, which is why the matter has been escalated.

However, to be fair, I received a phone call last week to apologise and most matters of discontent have now been resolved to mutual satisfaction.

Originally Posted by vm_tech

Or it could be that VM doesn't have 2m (roughly) set top boxes and the man power to swap them all out in one hit?

I'm sure this is the case, but thats not my problem. They should run their business in a more professional manner.

If other people are prepared to pay a premium price for a sub standard product, that is entirely their business, but after about six months I will no longer tolerate it, nor the cheek of a price rise on top!

Originally Posted by OLD BOY

Maybe they are worried that you will pound the life out of the box and start providing negative reviews before it is even launched!

They are advertising the new V6 from 30 November, and no-one has the right to take possession of one until VM make it generally available. So I guess you will be leaving, then...

Why do you think that they will be worried about that?

Nobody has a "right" to have a box in any circumstances and nobody has ever suggested otherwise, but if they don't provide one the various contracts will be allowed to expire and not renewed.

They are free to choose either option.

[GrimUpNorth]

Sometimes it's just better to let a customer leave.

Cheers

Grim

[RichardCoulter]

Some people wouldn't last five minutes in business.

[vm_tech]

Originally Posted by RichardCoulter

Some people wouldn't last five minutes in business.

VM should make you CEO, I'm sure they can do with your expert knowledge

Originally Posted by RichardCoulter

Some people wouldn't last five minutes in business.

Yes - people who keep customers that lose them money...

Originally Posted by vm_tech

VM should make you CEO, I'm sure they can do with your expert knowledge

Nah, people who are so self opiniated seldom make good CEO's

[Anypermitedroute]

Originally Posted by Mr Banana

Nah, people who are so self opiniated seldom make good CEO's

I don't know, many CEO have been known not to tell the truth

[dodgem22]

http://www.virginmedia.com/shop/camp...-v6-about.html

just come across this page dont know if its been posted elsewhere on here

http://www.virginmedia.com/shop/camp...soon-faqs.html

[blue666666]

in the small print the cost for a v6 box not to bad

Installation: An engineer installation fee applies (starting from £40 for standard install).
Activation Fee: There is an activation fee of £14.99.

[RichardCoulter]

Originally Posted by vm_tech

VM should make you CEO, I'm sure they can do with your expert knowledge

I wouldn't want to be the VM CEO, I'm getting to that time of life where I'm slowing down.

Originally Posted by Hugh

Yes - people who keep customers that lose them money...

We've gone over this already in another thread Hugh.

Originally Posted by Mr Banana

Nah, people who are so self opiniated seldom make good CEO's

I won't put up with a price increase for a poor product, if that makes me "self opinionated"; so be it.

Originally Posted by Anypermitedroute

I don't know, many CEO have been known not to tell the truth

Who isn't telling the truth and what aren't they telling the truth about?

Originally Posted by dodgem22

http://www.virginmedia.com/shop/camp...-v6-about.html

just come across this page dont know if its been posted elsewhere on here

http://www.virginmedia.com/shop/camp...soon-faqs.html

I'm not sure Dodgem, but thank you anyway, it's been a while since anything was posted that's pertinent to the subject of the V6 box.

[paultrademark]

Originally Posted by RichardCoulter

I'm not sure Dodgem, but thank you anyway, it's been a while since anything was posted that's pertinent to the subject of the V6 box.

Correct, it's just full of your own self-importance and how VM should pander to you

[Ddonald2016]

Originally Posted by blue666666

in the small print the cost for a v6 box not to bad

Installation: An engineer installation fee applies (starting from £40 for standard install).
Activation Fee: There is an activation fee of £14.99.

Look at the wording - starting from £40 -

[blue666666]

Originally Posted by Ddonald2016

Look at the wording - starting from £40 -

fair point it could be more.

[1andrew1]

Originally Posted by blue666666

fair point it could be more.

£40 is standard installation cost. I guess they need to add the "from" bit for unusual installations.

[blue666666]

also there is a activation fee too so it 55 pound all together. if the cost is at 55 pound for a v6 box then i would go for it. the only problem for me is that my 4k tv has netflix and youtube already.hopefully virgin get BT sport 4k.sky sport 4k or some vod content from sky or some other network.