01-09-2019, 13:24
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#1
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If it moves, shoot it
Join Date: Oct 2015
Location: London
Services: Virgin Media Tivo Kahuna Big Bundle, phone and Broadband.
Posts: 147
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Customer Service
I have always believed that CS is obtained by dialling 150, but 151 gives the same result.
What is the difference ?
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AUT VIAM INVENIAM AUT FACIAM
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01-09-2019, 13:45
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#2
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Sad Doig Fan!
Join Date: Aug 2007
Location: Barry South Wales
Age: 68
Services: With VM for BB 250Mb service.(Deal)
Posts: 11,666
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Re: Customer Service
Quote:
Originally Posted by beaker17
I have always believed that CS is obtained by dialling 150, but 151 gives the same result.
What is the difference ?
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A 1.
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01-09-2019, 13:49
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#3
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If it moves, shoot it
Join Date: Oct 2015
Location: London
Services: Virgin Media Tivo Kahuna Big Bundle, phone and Broadband.
Posts: 147
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Re: Customer Service
Quote:
Originally Posted by pip08456
A 1.
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Sorry Pip, what does that mean ? Why two numbers mean the same ?
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AUT VIAM INVENIAM AUT FACIAM
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01-09-2019, 17:16
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#4
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cf.mega poster
Join Date: Feb 2012
Posts: 4,430
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Re: Customer Service
Quote:
Originally Posted by beaker17
Sorry Pip, what does that mean ? Why two numbers mean the same ?
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It seems he is trying to be funny but not helpful (no change there ). I Googled 151 for hits in the last year and did not find a VM page referencing it so maybe it now just redirects to 150?
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Unifi Express + BT Whole Home WiFi | VM 1Gbps
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01-09-2019, 20:31
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#5
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cf.mega poster
Join Date: Jun 2003
Posts: 8,910
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Re: Customer Service
Historically (in the days before IVR systems) 150 was for Customer Services and 151 for Faults. Nowadays it probably doesn't make any difference which number you call.
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01-09-2019, 20:41
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#6
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Woke and proud !
Join Date: Jun 2004
Services: TV, Phone, BB, a wife
Posts: 9,155
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Re: Customer Service
Quote:
Originally Posted by spiderplant
Historically (in the days before IVR systems) 150 was for Customer Services and 151 for Faults. Nowadays it probably doesn't make any difference which number you call.
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You'll get equally crap service from each, so yes, no difference.
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02-09-2019, 23:23
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#7
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cf.mega poster
Join Date: Dec 2013
Posts: 14,250
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Re: Customer Service
Quote:
Originally Posted by Mr K
You'll get equally crap service from each, so yes, no difference.
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Lol
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04-09-2019, 08:21
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#8
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cf.geek
Join Date: Apr 2008
Services: V6 with Full-House/Maxit Sports & Movies, 100Mb broadband, Talk Weekends.
Posts: 570
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Re: Customer Service
Quote:
Originally Posted by spiderplant
Historically (in the days before IVR systems) 150 was for Customer Services and 151 for Faults. Nowadays it probably doesn't make any difference which number you call.
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Virgin isn't the only operator that you could apply this to. Orange used to have 150 for CS, 151 faults, 152 billing, 156 mobile data, 159 roaming & international. All now converged under 150.
The purpose of this post being, spiderplant is probably absolutely right and I'm quite surprised VM even ever had a separate faults line to be honest. I'm pretty certain the 789 & 150 IVRs have a similar redirect too.
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04-09-2019, 09:12
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#9
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Still alive and fighting
Join Date: Jun 2007
Location: In the land of beyond and beyond.
Services: XL BB, 3 360 boxes , XL TV.
Posts: 56,321
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Re: Customer Service
Quote:
Originally Posted by Mr K
You'll get equally crap service from each, so yes, no difference.
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Well given we have been customers for a fairly long time l would have to disagree with your succinct but wrong analysis there Mr K as the times we have had to phone up any problems have been sorted out forthwith.
Its not as crap a service as you seem to want to make out.
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“The only lesson you can learn from history is that it repeats itself”
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04-09-2019, 10:24
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#10
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cf.mega poster
Join Date: Jun 2003
Posts: 8,910
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Re: Customer Service
Quote:
Originally Posted by japitts
Virgin isn't the only operator that you could apply this to. Orange used to have 150 for CS, 151 faults
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Yes, they are much older than that. 150, 151 etc were in use in GPO Telephone days. (Plus dial 100 for the operator. I wonder if that still works?)
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