General Issues in Stockport

geoffreyc · 31-05-2020, 17:56

We have been having problems with Broadband and / or TV going off for several hours every afternoon for about a week now. Each time, the automated response has said there is a problem affecting the SK7 area, and an engineer is working on it. I spoke to a service rep today, and got the same story again, and he had no info on why it was happening repeatedly.
Has anyone else experienced similar outages?

spiderplant · 31-05-2020, 20:23

I've checked a few random SK7 postcodes but I can't find any outages listed so either it's something localised ot it's believed to be fixed now. Have they given you a fault ticket number (it usually starts "F00")?

General Maximus · 01-06-2020, 15:53

Have you tried the service checker on the website? It will run a line test and tell you if there is a known issue. The fact that you received an automated response and it wasn't an agent fobbing you off means they are at least aware of it.

geoffreyc · 01-06-2020, 17:47

And this afternoon, the service went down again. I spoke to an agent, who said there were no known faults in our area, and arranged a visit from an engineer on Wednesday. But a bit later, I received a text saying it was a network fault in our area, and then after a further wait, a text saying it was fixed. Since then it has been fine, and I am able to post this message. The Service Checker shows no problems at present, which is not a surprise, but obviously I cannot run it when my broadband is down. Not a happy customer.

General Maximus · 01-06-2020, 19:51

If they say it is fixed it is fixed. I have had a couple of very frustrating intermittent outages in the past which have gone on for 4 days but each time when they said it was fixed it was. If you setup a TBB graph you'll know for defo.