14-04-2021, 16:18
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#1
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cf.member
Join Date: Jul 2020
Posts: 5
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Moving Virgin Hub
I need to move my Virgin Hub installation to a different room in the house. Can someone here advise if Virgin will do this on request, what they might charge, and what's the best way to contact them to ask?
Thanks.
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14-04-2021, 16:34
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#2
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cf.mega poster
Join Date: Jun 2003
Posts: 8,901
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Re: Moving Virgin Hub
Yes, ring Customer Services. The standard charge is £99.
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14-04-2021, 17:08
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#3
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Moving Virgin Hub
Not currently being done though due to Covid restrictions
https://www.virginmedia.com/help/coronavirus-update
Quote:
Where QuickStart is unavailable, we’re still installing Virgin TV boxes for new customers, but for now we won’t install any extra TV boxes to minimise our technicians’ time in customers’ homes. Customers will receive a £10 monthly bill credit until we can safely complete their order. Similarly, our technicians won’t install or move extra phone outlets, extensions or WiFi Pods, and ask customers to contact us by phone or through our online Messenger to reschedule when restrictions ease. For Hub installs or upgrades, we offering our install-it-yourself QuickStart service at no extra charge, where available. Replacement Virgin TV remotes are being sent out by post.
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__________________
I work for Virgin Media but all views are my own.
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14-04-2021, 17:18
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#4
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cf.member
Join Date: Jul 2020
Posts: 5
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Re: Moving Virgin Hub
Thanks guys
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14-04-2021, 19:57
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#5
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a giant headend
Join Date: Jan 2011
Location: Liverpool
Posts: 1,166
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Re: Moving Virgin Hub
Also worth asking if you really do need to move it? Running a length of Cat 6 network cable to wherever you need could be easier than getting a VM guy in to drill a fresh hole in a wall and run cable around outside.
Depends on your level of DIY-ness I guess. A powerline adaptor is also an option.
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14-04-2021, 19:59
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#6
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Just a Geek
Join Date: Jul 2015
Posts: 3,596
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Re: Moving Virgin Hub
you could also improve everything connected by spending the 100 quid on a mesh system instead
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15-04-2021, 19:06
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#7
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Ran Away
Join Date: Nov 2008
Location: Lincoln
Services: phone + 1gbit BB + SkyQ
Posts: 11,021
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Re: Moving Virgin Hub
Quote:
Originally Posted by Jaymoss
you could also improve everything connected by spending the 100 quid on a mesh system instead
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absolutely
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18-04-2021, 20:01
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#8
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Mum 15/08/46 - 30/09/20
Join Date: Mar 2004
Location: Galactic Sector ZZ9 Plural Z Alpha, www.daves-world.co.uk. A secret Moonbase (shh don't tell anybody)
Age: 55
Services: 1 V6, 2x1TB TiVo, SH3. Samsung Galaxy Note 10+ 5G, Ton's of Smart Home stuff, & Cuddy Toy
Posts: 16,876
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Re: Moving Virgin Hub
My VM SH3 is above my upstairs airing cupboard, I connect this to a Netgear Nighthawk X6 router.
1 cable goes to my Firebox,
1 cable goes to the Philips Hue Hub
1 cables goes to a 5 port switch in my room
1 cable goes to a power line adapter and a second power line adapter downstairs connects to various devices via hubs.
Simple and easy to do.
__________________
STAY AT HOME: I found out that mum will never walk again as the coronavirus attacked her nervous system. She died on September 30th, wearing a mask and she still might be alive today.
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