Home News Forum Articles
  Welcome back Join CF
You are here You are here: Home | Forum | What to do?

You are currently viewing our boards as a guest which gives you limited access to view most of the discussions, articles and other free features. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Registration is fast, simple and absolutely free so please join our community today.


Welcome to Cable Forum
Go Back   Cable Forum > Virgin Media Services > Virgin & O2 Mobile Service

What to do?
Reply
 
Thread Tools
Old 27-05-2015, 16:54   #1
MalteseFalcon
cf.mega poster
 
Join Date: Jan 2012
Location: Deepest pits of Hell
Age: 39
Posts: 4,966
MalteseFalcon is cast in bronzeMalteseFalcon is cast in bronzeMalteseFalcon is cast in bronzeMalteseFalcon is cast in bronze
MalteseFalcon is cast in bronzeMalteseFalcon is cast in bronzeMalteseFalcon is cast in bronzeMalteseFalcon is cast in bronzeMalteseFalcon is cast in bronzeMalteseFalcon is cast in bronzeMalteseFalcon is cast in bronzeMalteseFalcon is cast in bronzeMalteseFalcon is cast in bronzeMalteseFalcon is cast in bronzeMalteseFalcon is cast in bronzeMalteseFalcon is cast in bronzeMalteseFalcon is cast in bronzeMalteseFalcon is cast in bronze
Send a message via AIM to MalteseFalcon
What to do?

My Android phone, a Sony Xperia L, has been playing up so I called Virgin who advised doing a factory reset and see if that helps things. They said if not then it was likely a hardware issue. Here's the thing though:

I asked if it was a hardware issue, would I able to upgrade my phone early with no penalty. They didn't know, said they would ask and then put me on hold. Five minutes later, they hung up on me without answering. I called back and got a different person, they also didn't know and again got cut off after being on hold 5 minutes later.

If it is a hardware issue, what are my legal rights? Can I demand a replacement phone for remainder of contract, demand to be allowed to upgrade early without penalty, or send back for repair and go without a phone for God knows how long?

So far, the phone is working but just want to know where I stand should the issue come back again.
MalteseFalcon is offline   Reply With Quote
Advertisement
Old 09-08-2015, 23:41   #2
whenthecatsaway
Inactive
 
Join Date: May 2014
Location: Manchester
Services: Virgin TiVo, V+, Superhub 2
Posts: 13
whenthecatsaway is an unknown quantity at this point
Re: What to do?

Hey

Sorry to hear your phones playing up

If it can't be fixed over the phone then the phone would need to go in for diagnostics.

No early upgrade or replacement* I'm afraid. It's in the Ts & Cs that a phone not working will be repaired by the repair centre under manufacturers warranty FOC unless something has voided warrant in which case there would be a charge.

*A replacement may be given if the repair centre can't repair the phone they will swap it for the same make and model unless out of stock. If out of stock a selection of same level handsets are offered.

A repair only really takes 4 days. Day 1 you send it, day 2 it's received and logged, inspected day 3, repaired, re-posted, day 4 received by you. The only thing that would day this is post or out of stock if exchange needed.
whenthecatsaway is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT +1. The time now is 03:34.


Server: osmium.zmnt.uk
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2024, vBulletin Solutions Inc.