Can't send Email from alternate account ?

Carth · 13-07-2014, 19:33

Fails to send with the error 'rejected you as the sender'

Server Response: 530 Authentication Required (vm401)

Error Number: 0x800ccc78

No passwords changed, no setting changed (unless VM have done something in the background) so what gives guys ?

I have 4 email addresses and this is the only one causing a problem

MovedGoalPosts · 13-07-2014, 20:02

Is this an ntlworld or virginmedia address? and what mail client are you using?

I had a headache setting up the latter recently and found the smtp settings to be a bit weird, and guesswork. If I had to do that again it will be a stab in the dark.

Carth · 13-07-2014, 20:13

Hi Rob

It's a virginmedia address and using outlook on the wifes laptop. I've tried altering the port numbers etc but no change to the error - I even double checked the outgoing address was correct . . . it's going to a Hotmail account if that makes a difference ?

it was working ok, now it's not, very weird (and the wife is no help at all when I question her lol )

MovedGoalPosts · 13-07-2014, 20:21

If I recall correctly in Outlook 2010, unlike with the ntlworld account, I had to find the advanced settings for the virginmedia setup and make sure I was setting the ports - 993 for IMAP incoming, 465 for SMTP out to smtp.virginmedia.com, and that the outgoing server did need authentication.

Carth · 13-07-2014, 20:32

Using the old POP3 for incoming (which has always worked fine)

Outgoing SMTP is (was) the problem, and unbelievably I just checked yet again and the box wasn't ticked for 'outgoing authentication'

No idea how on earth I missed that during my checks

but after ticking the box the Emails are now being sent.

many thanks Rob

Hom3r · 13-07-2014, 20:54

A few years ago I had issues sending emails from my Globalnet account via NTL. But it was solved by the ISP.