24-10-2008, 20:25
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#1
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Inactive
Join Date: Mar 2008
Posts: 10
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Config file help
My story so far...
Hi, i was looking at my modem earlier today and came across my config file which looked a bit like this:
Cable Modem Operation Configuration
Network Access : Allowed
Maximum Downstream Data Rate : 2048000
Maximum Upstream Data Rate : 200000
Maximum Upstream Channel Burst : 1600
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled
Now i know im not on the fastest of speeds being on the M package (2 meg down, 256k up) so every kb counts, now correct me if im wrong but does that not look to me as if my upstream is limited to 200kb/s insted of 256kb/s meaning the config file needs to be changed if im ever to achieve 256kb/s..
All input appreciated
Lucifer
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24-10-2008, 20:54
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#2
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Guest
Services: VIRGIN MEDIA , 20 Mb BB, V+ Box, XL Phone and 2 Virgin Mobiles
Posts: n/a
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Re: Config file help
You are on NTL and the upstream is perfectly normal as they only have a upstream of 200kb on a 2MB connection.
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25-10-2008, 13:17
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#3
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Inactive
Join Date: Mar 2008
Posts: 10
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Re: Config file help
So even though im on and paying for the M package which is 2 meg down 256k up ( http://allyours.virginmedia.com/html...t/traffic.html), having 2 meg down and 200k up is fine?
Sounds a bit odd to me...
Lucifer
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25-10-2008, 13:33
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#4
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cf.mega poster
Join Date: Sep 2007
Posts: 16,325
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Re: Config file help
Quote:
Originally Posted by whydoIneedatech
You are on NTL and the upstream is perfectly normal as they only have a upstream of 200kb on a 2MB connection.
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Do Telewest people have the 256kb then?
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25-10-2008, 18:44
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#5
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Inactive
Join Date: Jan 2008
Posts: 954
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Re: Config file help
Flippin blink. Nice catch.
Whydoineedatech: Thats false advertising, to advertise 256kbps up, and only provide 200kbps. I just checked, my modem is also locked at 200kbps.
I assume you'll be raising this issue internally to get it fixed for all of us though
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25-10-2008, 19:06
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#6
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George Bromfield
Join Date: Jun 2008
Location: Liverpool
Services: virgin 500 bb phone xl sky Q
Posts: 99
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Re: Config file help
You could raise this with cs yourself
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25-10-2008, 19:11
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#7
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Inactive
Join Date: Jan 2008
Posts: 954
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Re: Config file help
Yes, I know. I just thought that perhaps they'd respond better from a report raised internally.
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25-10-2008, 19:32
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#8
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cf.mega poster
Join Date: Sep 2007
Posts: 16,325
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Re: Config file help
Quote:
Originally Posted by Milambar
Yes, I know. I just thought that perhaps they'd respond better from a report raised internally.
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I've been looking all over and I can't see anywhere where they say it's only 200 for exNTL, 256 otherwise.
Can't see it mentioned on the ASA website either
When you get STMd they reduce the advertised 256Kb by 50% to 128Kb for 5 hours
as you already have 56Kb less than you should have already, then that's nearly 25% already took off you without being STMd.
If you do get in touch with Virgin about it. don't let them think they can tell about the "upto" thing because that won't wash with anyone. it's the config file that they send to your modem that is the cause of the problem. it's intentionally set at 200Kb.
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25-10-2008, 19:49
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#9
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Inactive
Join Date: Oct 2008
Location: Norwich
Age: 36
Services: Company LLU internet, soon-to-be company FTTC internet at 56Mb/20Mb!
Posts: 1,895
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Re: Config file help
If enough raise the issue with the ASA, Virgin WILL have to do something about it.
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25-10-2008, 20:32
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#10
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Guest
Services: VIRGIN MEDIA , 20 Mb BB, V+ Box, XL Phone and 2 Virgin Mobiles
Posts: n/a
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Re: Config file help
Quote:
Originally Posted by Gary L
Do Telewest people have the 256kb then?
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On a different platform as Telewest is on the Knowsley platform.
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25-10-2008, 20:48
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#11
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cf.mega poster
Join Date: Sep 2007
Posts: 16,325
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Re: Config file help
Quote:
Originally Posted by whydoIneedatech
On a different platform as Telewest is on the Knowsley platform.
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Thanks. do you know how much they're being shortchanged on the others?
384Kb
512Kb
768Kb
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25-10-2008, 20:51
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#12
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Guest
Services: VIRGIN MEDIA , 20 Mb BB, V+ Box, XL Phone and 2 Virgin Mobiles
Posts: n/a
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Re: Config file help
It is just the way it is listed on NTL as 20000 not 256 if you read your config it does not say 200 it says 20000.
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25-10-2008, 20:55
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#13
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cf.mega poster
Join Date: Sep 2007
Posts: 16,325
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Re: Config file help
Quote:
Originally Posted by whydoIneedatech
It is just the way it is listed on NTL as 20000 not 256 if you read your config it does not say 200 it says 20000.
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It's Maximum Upstream Data Rate : 200000
an extra 0
the 512 is listed as Maximum Upstream Data Rate : 512000
are you saying that it's still 256 just listed wrong?
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25-10-2008, 21:14
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#14
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Guest
Services: VIRGIN MEDIA , 20 Mb BB, V+ Box, XL Phone and 2 Virgin Mobiles
Posts: n/a
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Re: Config file help
Quote:
Originally Posted by Gary L
It's Maximum Upstream Data Rate : 200000
an extra 0
the 512 is listed as Maximum Upstream Data Rate : 512000
are you saying that it's still 256 just listed wrong?
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I was going to add the extra zero but it looked wrong, it is the way that the 2 companies listed their configs, plenty of people have posted them both on here and only today someone actually noticed the was a difference.
I am primarily Telewest trained CSR and we have only been taking NTL calls for about 6 months and that is only one difference between the platforms, but the are many more differences such as frequencies, power levels and SNR levels that are very different between the 3 platforms.
The are three platforms, Knowsley, Langley and Bromley and all 3 are different in some way.
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25-10-2008, 21:54
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#15
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cf.mega poster
Join Date: Sep 2007
Posts: 16,325
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Re: Config file help
Quote:
Originally Posted by whydoIneedatech
I was going to add the extra zero but it looked wrong, it is the way that the 2 companies listed their configs, plenty of people have posted them both on here and only today someone actually noticed the was a difference.
I am primarily Telewest trained CSR and we have only been taking NTL calls for about 6 months and that is only one difference between the platforms, but the are many more differences such as frequencies, power levels and SNR levels that are very different between the 3 platforms.
The are three platforms, Knowsley, Langley and Bromley and all 3 are different in some way.
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So. is there 56k less upstream on NTL, than there is on Telewest or not?
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