New VM Business service - 350Mb
21-04-2017, 22:41
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#1
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cf.addict
Join Date: Nov 2016
Posts: 310
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New VM Business service - 350Mb
http://www.ispreview.co.uk/index.php...d-service.html
So not massively more expensive than Vivid 300, although I guess this is probably Exc VAT.
Most interesting is the idea of a static IP, probably better support, and more priority on the network... could solve contention issues?
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22-04-2017, 12:05
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#2
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Inactive
Join Date: Nov 2016
Posts: 17
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Re: New VM Business service - 350meg
> more priority on the network.
This hasn't actually been stated anywhere by VM. ISP review appear to have made it up.
If you're not a leased line customer you get the same contention issues as any home customer.
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22-04-2017, 14:44
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#3
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Inactive
Join Date: Nov 2016
Posts: 17
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Re: New VM Business service - 350meg
> I was told this news on a call with VM Business yesterday, so it has some credence.
My bad - I had tried to confirm this last year and they didn't say there was priority. In the comments of the ISP review article it was also said that VM hadn't stated it.
I'll trust them if they've told you directly
> Support is very good especially in the evenings when the engineer you talk to will actually login to the CMTS while you are on the phone and diagnose with you on the line.
Much better than normal VM support then - quite tempting really.
Do you know if VM business customers who aren't using a fixed IP/routed subnet option are stuck with a hitron puma 6 router or is there an option to use your own DOCSIS 3 modem?
edit: The post I replied to has mysteriously vanished. ¯\_(ツ)_/¯
Last edited by nallar; 22-04-2017 at 14:48.
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22-04-2017, 14:56
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#4
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cf.geek
Join Date: Jun 2008
Posts: 804
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Re: New VM Business service - 350meg
Quote:
Originally Posted by nallar
> I was told this news on a call with VM Business yesterday, so it has some credence.
My bad - I had tried to confirm this last year and they didn't say there was priority. In the comments of the ISP review article it was also said that VM hadn't stated it.
I'll trust them if they've told you directly
> Support is very good especially in the evenings when the engineer you talk to will actually login to the CMTS while you are on the phone and diagnose with you on the line.
Much better than normal VM support then - quite tempting really.
Do you know if VM business customers who aren't using a fixed IP/routed subnet option are stuck with a hitron puma 6 router or is there an option to use your own DOCSIS 3 modem?
edit: The post I replied to has mysteriously vanished. ¯\_(ツ)_/¯
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The prioritisation was mentioned in conjunction with new services not existing....
Support is indeed excellent - can't fault it to be honest. All UK based and knowledgeable on the services. A I say in the evenings you get to talk to the engineer directly. During the day they log it and you get a call back.
The business services are only supplied with the Hitron now which is Puma 6 based. They rolled out a firmware upgrade to it in the past couple of weeks. On Tuesday this week I went from 12 to 16 downstreams due to an area upgrade, which often seems to trigger the Puma 6 spike in latency, but my graph is great still so wondering if the Puma6 firmware fix was part of this upgrade.
The original 50 Mb/s fixed IP service was provided on a version of the Superhub 1 with business firmware that had the fixed IP options, but all speeds are now provided on the Hitron.
Sorry I made the foolish mistake of using Internet Explorer with this forum and tried to add to my post which resulted in it vanishing!
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22-04-2017, 17:15
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#5
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cf.member
Join Date: Oct 2010
Location: Kinnaird, Falkirk
Age: 36
Services: VIVID200 Gamer, Mix TV with V6 TiVo
Posts: 49
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Re: New VM Business service - 350meg
I'd be very happy to pay more... if the upload was better.
300Mb is absolutely fine for us. But 20Mb upload is still a little limiting.
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22-04-2017, 18:12
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#6
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Inactive
Join Date: Mar 2017
Posts: 5
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Re: New VM Business service - 350meg
Quote:
Originally Posted by ccarmock
The prioritisation was mentioned in conjunction with new services not existing....
Support is indeed excellent - can't fault it to be honest. All UK based and knowledgeable on the services. A I say in the evenings you get to talk to the engineer directly. During the day they log it and you get a call back.
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I don't know if this is the same support you get with the 50M service, but I'm less than impressed, both with the support and with the product.
For example, I've been trying to get port forwarding to work with the Hitron on dynamic IP and all the time they promise to call me back, they don't, and the ticket gets closed after a few days. And you cannot call back and talk to the same person. IF they do call back, you have to explain the problem again, then they say they'll look into it and call you back!
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22-04-2017, 18:21
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#7
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cf.geek
Join Date: Jun 2008
Posts: 804
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Re: New VM Business service - 350meg
ok your experience clearly differs from mine - support I have had has been excellent.
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24-04-2017, 08:44
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#8
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FORMER Virgin Media Staff
Join Date: Dec 2010
Location: Warrington
Posts: 4,737
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Re: New VM Business service - 350meg
What about STM on business lines? I haven't looked at it in a while, but last I checked business lines had sort of inverted STM, where it was heavily monitored during "peak" residential times but unlimited during business hours. What's the case these days?
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24-04-2017, 09:04
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#9
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Sad Doig Fan!
Join Date: Aug 2007
Location: Barry South Wales
Age: 68
Services: With VM for BB 250Mb service.(Deal)
Posts: 11,690
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Re: New VM Business service - 350meg
Quote:
Originally Posted by Kushan
What about STM on business lines? I haven't looked at it in a while, but last I checked business lines had sort of inverted STM, where it was heavily monitored during "peak" residential times but unlimited during business hours. What's the case these days?
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AFAIK it is still the case. What it will be with this new offering remains to be seen.
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24-04-2017, 21:14
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#10
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cf.geek
Join Date: Jun 2008
Posts: 804
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Re: New VM Business service - 350meg
I plan to ask that question soon - will let report back here. When I pushed on current services I was told STM will kick in during 'off peak' business hours (their definition!) after 13 GB has been downloaded. No details on how long the window is and what the restriction is.
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02-05-2017, 21:37
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#11
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cf.geek
Join Date: Jun 2008
Posts: 804
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Re: New VM Business service - 350Mb
As planned the new services launched today:-
https://www.virginmediabusiness.co.u...ess-broadband/
Finally launching with multiple static IP addresses in the routed subnet option, that was previously available on the SH1 based 50 Mb/s service.
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02-05-2017, 21:41
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#12
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I Toast Bread
Join Date: Nov 2015
Location: Bath
Age: 26
Services: Vivid 350?
Posts: 254
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Re: New VM Business service - 350Mb
I'm kinda wondering if you can get it as a home user
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02-05-2017, 21:44
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#13
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cf.geek
Join Date: Jun 2008
Posts: 804
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Re: New VM Business service - 350Mb
You can indeed - I have the 200 MB/s with 5 static IP addresses now. Last week I had a call to offer an upgrade to 350 MB/s.
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02-05-2017, 21:48
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#14
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FORMER Virgin Media Staff
Join Date: Dec 2010
Location: Warrington
Posts: 4,737
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Re: New VM Business service - 350Mb
No reason why you can't as far as I know.
---------- Post added at 21:48 ---------- Previous post was at 21:48 ----------
Quote:
Originally Posted by ccarmock
You can indeed - I have the 200 MB/s with 5 static IP addresses now. Last week I had a call to offer an upgrade to 350 MB/s.
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Can you confirm what (if any) traffic management exists on this?
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02-05-2017, 21:53
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#15
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cf.geek
Join Date: Jun 2008
Posts: 804
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Re: New VM Business service - 350Mb
Quote:
Originally Posted by Kushan
Can you confirm what (if any) traffic management exists on this?
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I am waiting on a call back about this. During normal business hours no but outside that the older services did have STM. It would kick in after 13 GB was downloaded outside business hours. As soon as I hear more I'll report back here.
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