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Business Broadband VOIP issues New Malden
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Old 24-01-2020, 03:16   #1
fizzyade
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Business Broadband VOIP issues New Malden

Since ďthe outageĒ has anybody had issues with VoIP?

Mine is cutting out regularly, I can be on a call and then it goes deadly silent, sometimes the call comes back, other times not.

Iím on Business 500 (static IPís), it worked perfectly before the two day outage, but has been flakey ever since the service was restored.

Iím also seeing a lag in RDP, occasionally it stops responding for a couple of seconds before coming back, again, it was perfect before the outage and problems only started after.
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Old 24-01-2020, 12:25   #2
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Re: Business Broadband VOIP issues New Malden

Sounds like you've got a faulty connection now. Do you have any monitoring on your connection (Like a TBB graph)? I'd expect to see a lot of red.
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Old 24-01-2020, 15:30   #3
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Re: Business Broadband VOIP issues New Malden

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Originally Posted by Kushan View Post
Sounds like you've got a faulty connection now. Do you have any monitoring on your connection (Like a TBB graph)? I'd expect to see a lot of red.
Yeah, not much red.

I've literally just used my phone for the first time today and within ten seconds I'd been cut off the call and then I recalled and after about a minute it cut off, my RDP session froze at the same time.

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Old 24-01-2020, 22:24   #4
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Re: Business Broadband VOIP issues New Malden

I am fed from the New Malden site too also on Business 500 with static IP addresses and have not had any issues since the repair was carried out. I have had many VoIP calls again with no issue.

Here is my monitor:
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Old 25-01-2020, 12:57   #5
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Re: Business Broadband VOIP issues New Malden

i’m running pingplotter to the office and also cloudflare, i’m seeing dropouts, but they’re happening at basl-core-2b-ae16-0.network.virginmedia.net

will upload some graphs once i’ve got a decent amount of data.
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Old 25-01-2020, 22:09   #6
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Re: Business Broadband VOIP issues New Malden

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Originally Posted by fizzyade View Post
Yeah, not much red.

I've literally just used my phone for the first time today and within ten seconds I'd been cut off the call and then I recalled and after about a minute it cut off, my RDP session froze at the same time.

That's....quite a lot of red.
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Old 31-01-2020, 12:55   #7
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Re: Business Broadband VOIP issues New Malden

Humn.

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Old 21-02-2020, 18:04   #8
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Re: Business Broadband VOIP issues New Malden

Fixed! Using my Application I eventually traced the culprit, a 10Gbe fibre connection on my network kept dropping out, replaced it with a DAC and since then it's been rock solid. Of course I'm tempting fate....


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Old 26-02-2020, 21:55   #9
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Re: Business Broadband VOIP issues New Malden

Well, that's an odd but very consistent latency graph from the hitron hop. Only the hitron hopis showing the sawtooth "wave".

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Old 27-02-2020, 19:27   #10
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Re: Business Broadband VOIP issues New Malden

Rebooted the modem, I'm still seeing the weird sawtooth, I don't think it's an issue, it's just a bit weird.
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