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I had 2 weeks previously ordered the same package from the website, but the lady I talked to yesterday said they had no record of that order. She changed my package automatically using the same SIM, and the tariff became live immediately.
This morning however I received a replacement SIM (marked as ordered yesterday) with a "SIM replacement charge" of £5.
This morning however I received a replacement SIM (marked as ordered yesterday) with a "SIM replacement charge" of £5.
So the SIM is not free.
That was probably an automatic charge as they have a sim already dispatched on that account. A quick phone call would have probably seen that charge scrapped.
I was put through to the Philipines, and they quickly put me through to UK Retentions.
Changed to the "unlimited" VIP £15 tariff with no qualms at all. £5 Sim fee refunded as he said it was an unecessary charge, and this month's bill reduced by £2 to bring it in line with the VIP tariff.
I was told there was a lot of confusion over the new tariffs!!
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