Please can someone help me leave Virgin Media - every time I call they raise my price
06-04-2022, 14:35
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#1
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cf.addict
Join Date: Sep 2003
Location: here
Posts: 211
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Please can someone help me leave Virgin Media - every time I call they raise my price
This year Virgin Media agreed to waive a £3.25 increase on my bill with no new contract, meaning I paid £30 per month.
As usual, they were lying and still charged me £33.25 last month, therefore breaking the contract. I asked billing to charge the correct price of £30 which they promised to do, but instead they’re now decided to charge me £48 per month, an increase of £48. In total I’ve spent EIGHT HOURS trying to fix this and every time I call they just make everything worse.
I’m fed up of this company stealing my money and therefore I wish to leave immediately but simply cannot trust anyone at the Philippines customer service office. The last person there even told me that the £48 bill was “valid” and they certainly don’t understand that they’re twice in breach of contract and so I’m not required to give notice. I can barely understand what half the staff are saying, and I’ve asked to talk to U.K. representatives, but apparently that’s not even possible now.
I have services established with alternative companies which was incredibly easy, not to mention cheaper. I just want the nightmare to end and to get back the money I’m owed.
Thanks.
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06-04-2022, 14:43
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#2
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Hello !
Join Date: Mar 2004
Location: Somewhere
Services: Sky, AppleTV, Netflix
Posts: 16,632
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Re: Please can someone help me leave Virgin Media - every time I call they raise my p
Have you asked to be put through to cancellations?
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06-04-2022, 14:49
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#3
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cf.addict
Join Date: Sep 2003
Location: here
Posts: 211
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Re: Please can someone help me leave Virgin Media - every time I call they raise my p
It’s just so ridiculous at this point that someone needs to step in please. Staff openly admit that they’re massively overcharging me and doing so illegally, yet not one will even put a stop to that.
Eight hours on the phone is more than enough effort on my part.
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06-04-2022, 18:24
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#4
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Dr Pepper Addict
Cable Forum Team
Join Date: Oct 2003
Location: Nottingham
Age: 61
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Re: Please can someone help me leave Virgin Media - every time I call they raise my p
Quote:
Originally Posted by N00N00
It’s just so ridiculous at this point that someone needs to step in please. Staff openly admit that they’re massively overcharging me and doing so illegally, yet not one will even put a stop to that.
Eight hours on the phone is more than enough effort on my part.
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Just to be clear, no one on this site can "step in", we have no direct connection with VM.
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Baby, I was born this way.
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12-04-2022, 14:25
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#5
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Rise above the players
Join Date: Mar 2008
Location: Wokingham
Services: 2 V6 boxes with 360 software, Now, ITVX, Amazon, Netflix, Lionsgate+, Apple+, Disney+, Paramount +,
Posts: 14,589
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Re: Please can someone help me leave Virgin Media - every time I call they raise my p
Quote:
Originally Posted by N00N00
It’s just so ridiculous at this point that someone needs to step in please. Staff openly admit that they’re massively overcharging me and doing so illegally, yet not one will even put a stop to that.
Eight hours on the phone is more than enough effort on my part.
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Go to the press. It’ll soon be sorted!
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Forumbox.co.uk
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12-04-2022, 17:18
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#6
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Do I care what you think
Join Date: Jul 2006
Location: Cardiff South Wales
Age: 73
Services: V6 ,Virgin L. Phone Broadband.sky go Netflix
Posts: 4,274
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Re: Please can someone help me leave Virgin Media - every time I call they raise my p
Quote:
Originally Posted by OLD BOY
Go to the press. It’ll soon be sorted!
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Where's Richard when you need him and his contacts
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13-04-2022, 14:55
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#7
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cf.mega poster
Join Date: Jan 2008
Posts: 10,061
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Re: Please can someone help me leave Virgin Media - every time I call they raise my p
Quote:
Originally Posted by Itshim
Where's Richard when you need him and his contacts
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I am more than happy to help if the OP sends me a private message.
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13-04-2022, 17:05
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#8
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Architect of Ideas
Join Date: Dec 2004
Posts: 10,353
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Re: Please can someone help me leave Virgin Media - every time I call they raise my p
Quote:
Originally Posted by OLD BOY
Go to the press. It’ll soon be sorted!
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Not sure I didn’t read/hear/understand the terms of a contract I agreed to is news, OB.
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13-04-2022, 20:12
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#9
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cf.mega poster
Join Date: Jan 2008
Location: Up North - Where It's Grim
Age: 56
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Re: Please can someone help me leave Virgin Media - every time I call they raise my p
Quote:
Originally Posted by jfman
Not sure I didn’t read/hear/understand the terms of a contract I agreed to is news, OB.
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Or maybe just say you didn't know it was a contract when you signed it, seems to be an acceptable way to get yourself out of a sticky situation .
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20-04-2022, 21:50
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#10
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cf.addict
Join Date: Sep 2003
Location: here
Posts: 211
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Re: Please can someone help me leave Virgin Media - every time I call they raise my p
Quote:
Originally Posted by RichardCoulter
I am more than happy to help if the OP sends me a private message.
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Just spotted this, thanks.
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20-04-2022, 22:59
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#11
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Dr Pepper Addict
Cable Forum Team
Join Date: Oct 2003
Location: Nottingham
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Re: Please can someone help me leave Virgin Media - every time I call they raise my p
Quote:
Originally Posted by N00N00
Just spotted this, thanks.
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Just be aware that he does not work for Virgin Media.
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Baby, I was born this way.
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20-04-2022, 23:03
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#12
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cf.addict
Join Date: Sep 2003
Location: here
Posts: 211
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Re: Please can someone help me leave Virgin Media - every time I call they raise my p
Quote:
Originally Posted by jfman
Not sure I didn’t read/hear/understand the terms of a contract I agreed to is news, OB.
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The letters from Virgin Media admitted that the March price rise voided everyone’s contracts.
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20-04-2022, 23:40
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#13
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laeva recumbens anguis
Cable Forum Team
Join Date: Jun 2006
Age: 67
Services: Premiere Collection
Posts: 42,098
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Re: Please can someone help me leave Virgin Media - every time I call they raise my p
Quote:
Originally Posted by N00N00
The letters from Virgin Media admitted that the March price rise voided everyone’s contracts.
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No disrespect, but a supplier stating a contractual reality isn’t the admitting anything, it’s them telling a customer of their legal rights.
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