Home News Forum Articles
  Welcome back Join CF
You are here You are here: Home | Forum | Changes to Virgin TV (2020)

You are currently viewing our boards as a guest which gives you limited access to view most of the discussions, articles and other free features. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Registration is fast, simple and absolutely free so please join our community today.


Welcome to Cable Forum
Go Back   Cable Forum > Virgin Media Services > Virgin Media TV Service

Changes to Virgin TV (2020)
Reply
 
Thread Tools
Old 21-05-2020, 21:05   #631
SonicMaster
cf.addict
 
Join Date: Nov 2016
Posts: 441
SonicMaster is a glorious beacon of lightSonicMaster is a glorious beacon of lightSonicMaster is a glorious beacon of lightSonicMaster is a glorious beacon of lightSonicMaster is a glorious beacon of lightSonicMaster is a glorious beacon of lightSonicMaster is a glorious beacon of light
Re: Changes to Virgin TV (2020)

Quote:
Originally Posted by denphone View Post
Actually Virgin are not the UK' most complained pay TV operator as that award goes to BT.

https://uk.trustpilot.com/review/bt.com

https://uk.trustpilot.com/review/www.virginmedia.com

https://uk.trustpilot.com/review/www.sky.com
I think you must have missed the link, here it is again:

https://www.digitaltveurope.com/2020...y-tv-operator/

Quote:
Virgin Media has claimed the unfortunate title of being the most complained about pay TV operator in the UK, according to Ofcom.

The media regulator has published its Q4 2019 consumer complaints data, and while consumers have had less truck with operators across the board the Liberty Global brand is still the pick of the pack.

According to the data provided by Ofcom, Virgin Media saw an average of nine complaints per 100,000 customers in the quarter in regards to its TV operations. By contrast, Sky TV was the least complained about with only an average of two complaints per 100,000 customers.

TalkTalk was the second most complained about with eight complaints per 100,000 customers – slightly higher than BT which saw an average of seven complaints per 100,000 customers.
SonicMaster is offline   Reply With Quote
Advertisement
Old 22-05-2020, 02:14   #632
Legendkiller2k
cf.addict
 
Join Date: Jun 2019
Location: Jupiter
Services: Plusnet fibre 80mbs, plusnet tv with bt sport,skyq with cinema and signature and netflix,hulu, kodi
Posts: 380
Legendkiller2k is just really niceLegendkiller2k is just really niceLegendkiller2k is just really niceLegendkiller2k is just really niceLegendkiller2k is just really niceLegendkiller2k is just really nice
Re: Changes to Virgin TV (2020)

Quote:
Originally Posted by denphone View Post
Actually Virgin are not the UK' most complained pay TV operator as that award goes to BT.

https://uk.trustpilot.com/review/bt.com

https://uk.trustpilot.com/review/www.virginmedia.com

https://uk.trustpilot.com/review/www.sky.com
Do BT even have their own tv service anymore? They sold their soul to SKY didn't they?
As for VMTV less said about those clowns the better.

---------- Post added at 02:14 ---------- Previous post was at 02:13 ----------

Quote:
Originally Posted by SonicMaster View Post
I think you must have missed the link, here it is again:

https://www.digitaltveurope.com/2020...y-tv-operator/
You should know by now mate Virgin media can do no wrong in some peoples eyes.
__________________
Destiny is not set but what we make.
Legendkiller2k is offline   Reply With Quote
Old 22-05-2020, 04:17   #633
ozsat
cf.mega poster
 
ozsat's Avatar
 
Join Date: Nov 2003
Location: Area 31 (Oxford)
Services: 575/38.5Mpbs, V6 (UHD/HDR/MRS), Freesat HD, Freeview HD, SkyQ UHD/HDR, BTtv UHD (+HDR), DAB+
Posts: 1,156
ozsat has a brilliant futureozsat has a brilliant futureozsat has a brilliant futureozsat has a brilliant futureozsat has a brilliant futureozsat has a brilliant futureozsat has a brilliant futureozsat has a brilliant futureozsat has a brilliant futureozsat has a brilliant futureozsat has a brilliant futureozsat has a brilliant future
Re: Changes to Virgin TV (2020)

BT tv still goes with the option of adding NOW tv to the EPG.

Quote:
Originally Posted by Legendkiller2k View Post
Do BT even have their own tv service anymore? They sold their soul to SKY didn't they?
ozsat is offline   Reply With Quote
Old 22-05-2020, 05:08   #634
denphone
Still alive and fighting
 
denphone's Avatar
 
Join Date: Jun 2007
Location: In the land of beyond and beyond.
Services: XL BB, 2 V6 boxes , XL TV.
Posts: 54,043
denphone has a lot of silver blingdenphone has a lot of silver blingdenphone has a lot of silver blingdenphone has a lot of silver blingdenphone has a lot of silver blingdenphone has a lot of silver blingdenphone has a lot of silver blingdenphone has a lot of silver bling
denphone has a lot of silver blingdenphone has a lot of silver blingdenphone has a lot of silver blingdenphone has a lot of silver blingdenphone has a lot of silver blingdenphone has a lot of silver blingdenphone has a lot of silver blingdenphone has a lot of silver blingdenphone has a lot of silver blingdenphone has a lot of silver blingdenphone has a lot of silver blingdenphone has a lot of silver blingdenphone has a lot of silver blingdenphone has a lot of silver blingdenphone has a lot of silver bling
Re: Changes to Virgin TV (2020)

Quote:
Originally Posted by Legendkiller2k View Post
Do BT even have their own tv service anymore? They sold their soul to SKY didn't they?
As for VMTV less said about those clowns the better.

---------- Post added at 02:14 ---------- Previous post was at 02:13 ----------



You should know by now mate Virgin media can do no wrong in some peoples eyes.
They all have their weaknesses and strengths and Virgin Media are no different in that respect.
__________________
“The only lesson you can learn from history is that it repeats itself”
denphone is online now   Reply With Quote
Old 22-05-2020, 11:43   #635
Legendkiller2k
cf.addict
 
Join Date: Jun 2019
Location: Jupiter
Services: Plusnet fibre 80mbs, plusnet tv with bt sport,skyq with cinema and signature and netflix,hulu, kodi
Posts: 380
Legendkiller2k is just really niceLegendkiller2k is just really niceLegendkiller2k is just really niceLegendkiller2k is just really niceLegendkiller2k is just really niceLegendkiller2k is just really nice
Re: Changes to Virgin TV (2020)

Quote:
Originally Posted by denphone View Post
They all have their weaknesses and strengths and Virgin Media are no different in that respect.
You just said exactly what i've been telling people for ages mate, every tv provider has their good and bad.

---------- Post added at 11:43 ---------- Previous post was at 11:42 ----------

Quote:
Originally Posted by ozsat View Post
BT tv still goes with the option of adding NOW tv to the EPG.
Thanks mate.
__________________
Destiny is not set but what we make.
Legendkiller2k is offline   Reply With Quote
Old 22-05-2020, 16:04   #636
Itshim
Do I care what you think
 
Itshim's Avatar
 
Join Date: Jul 2006
Location: Cardiff South Wales
Age: 69
Services: V6 ,Virgin L. Phone Broadband.
Posts: 2,849
Itshim has a bronzed appealItshim has a bronzed appeal
Itshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appeal
Re: Changes to Virgin TV (2020)

Quote:
Originally Posted by SonicMaster View Post
I think you must have missed the link, here it is again:

https://www.digitaltveurope.com/2020...y-tv-operator/
Waiting for virgin media rep gto call around and hold a gun my head to sign a contract. O yes it's MY choice . Vote with your credit card .other choices are available!
__________________
No point in being pessimistic. You know it won`t work.
Itshim is offline   Reply With Quote
Old 22-05-2020, 16:33   #637
Hugh
Hic Sunt Dracones
Cable Forum Team
 
Hugh's Avatar
 
Join Date: Jun 2006
Age: 63
Services: Premiere Collection
Posts: 34,925
Hugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden aura
Hugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden aura
Re: Changes to Virgin TV (2020)

Quote:
Originally Posted by SonicMaster View Post
I think you must have missed the link, here it is again:

https://www.digitaltveurope.com/2020...y-tv-operator/
Here’s the source article - ironically, most complaints were about how complaints were handled...

Quote:
Virgin Media remained the most complained-about pay-TV provider, with handling of complaints being the primary reason.
__________________
If my post is in bold and this colour, it's a Moderator Request.
Hugh is offline   Reply With Quote
Old 22-05-2020, 22:02   #638
RichardCoulter
cf.mega poster
 
Join Date: Jan 2008
Posts: 7,919
RichardCoulter has disabled reputation
Re: Changes to Virgin TV (2020)

Quote:
Originally Posted by Hugh View Post
Here’s the source article - ironically, most complaints were about how complaints were handled...
I can believe that. A neighbour wrote to the CEO on my advice because frontline staff were giving him the runaround.

After waiting ages for a reply he got a holding email and then a letter arrived. It was simply copy/paste waffle and the last sentence actually said he had to go to their regulator and if he emailed them again they would 'consider disconnecting all his services'!!!

I was gobsmacked. As he's out of contract he's gone to Sky to save them the bother; do they really expect people to tolerate this
RichardCoulter is offline   Reply With Quote
Old 23-05-2020, 07:26   #639
ozsat
cf.mega poster
 
ozsat's Avatar
 
Join Date: Nov 2003
Location: Area 31 (Oxford)
Services: 575/38.5Mpbs, V6 (UHD/HDR/MRS), Freesat HD, Freeview HD, SkyQ UHD/HDR, BTtv UHD (+HDR), DAB+
Posts: 1,156
ozsat has a brilliant futureozsat has a brilliant futureozsat has a brilliant futureozsat has a brilliant futureozsat has a brilliant futureozsat has a brilliant futureozsat has a brilliant futureozsat has a brilliant futureozsat has a brilliant futureozsat has a brilliant futureozsat has a brilliant futureozsat has a brilliant future
Re: Changes to Virgin TV (2020)

Most companies will rather loose a customer who winges straight to the top when the companies own investigations show the complaints are unfounded or the customer has not followed procedures.
Their compaints team will deal with issues and take any action they deem necessary.
ozsat is offline   Reply With Quote
Old 23-05-2020, 12:27   #640
trevrpb
WeatherManTrev
 
Join Date: Apr 2010
Location: Peterborough
Services: ultimate oomph bundle M500
Posts: 167
trevrpb is just really nicetrevrpb is just really nicetrevrpb is just really nicetrevrpb is just really nicetrevrpb is just really nicetrevrpb is just really nice
Re: Changes to Virgin TV (2020)

[QUOTE=newapollo;36030017]I'm on the Ultimate Oomph package and have been credited £36.25 for Sky and BT Sports from 23rd March.

...........
Was really silly of me, I never got round to doing this when I should have done, despite advising a friend of mine to do it when it was first initiated as he was under the impression only Sky were doing this and Virgin wasn't offering it.

I'm on the Ultimate pack as well and I've only just today submitted my request to pause both Sky and BT Sports so have paid at least 2months that I could have had paused. Not sure how much longer this is going to be available for now and will obviously depend on Sky and BT as to how much longer.

TrevP
__________________
WeatherManTrev
Local Weather For Local People

http://www.peterboroughweatherwatch.com
trevrpb is offline   Reply With Quote
Old 23-05-2020, 12:40   #641
nomadking
cf.mega poster
 
Join Date: Apr 2004
Location: Northampton
Services: Virgin Media TV&BB 350Mb, V6 STB
Posts: 6,146
nomadking has a bronzed appealnomadking has a bronzed appeal
nomadking has a bronzed appealnomadking has a bronzed appealnomadking has a bronzed appealnomadking has a bronzed appealnomadking has a bronzed appealnomadking has a bronzed appealnomadking has a bronzed appealnomadking has a bronzed appealnomadking has a bronzed appealnomadking has a bronzed appealnomadking has a bronzed appealnomadking has a bronzed appeal
Re: Changes to Virgin TV (2020)

A factor for VM with TV problems is the very nature of the distribution process. Each area of the country has equipment and connections, each of which can fail.
nomadking is offline   Reply With Quote
Old 23-05-2020, 14:00   #642
Itshim
Do I care what you think
 
Itshim's Avatar
 
Join Date: Jul 2006
Location: Cardiff South Wales
Age: 69
Services: V6 ,Virgin L. Phone Broadband.
Posts: 2,849
Itshim has a bronzed appealItshim has a bronzed appeal
Itshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appealItshim has a bronzed appeal
Cool Re: Changes to Virgin TV (2020)

Quote:
Originally Posted by Hugh View Post
Here’s the source article - ironically, most complaints were about how complaints were handled...
My Guess is that in the past virgin used to give in to any moaner , discounts etc. Me included .Now they are less inclined do do so .That brings the moaners out in hoards (no names but guess most here can think of one or two) as l said before vote with your credit/standing order. Moaners try asking your utilities company of a lower price at the end of your contact.
__________________
No point in being pessimistic. You know it won`t work.
Itshim is offline   Reply With Quote
Old 24-05-2020, 15:37   #643
Media Boy
GOT NEWS? PM us
 
Media Boy's Avatar
 
Join Date: Jul 2006
Location: Media Boy HQ
Posts: 12,964
Media Boy has a pair of shiny starsMedia Boy has a pair of shiny starsMedia Boy has a pair of shiny stars
Media Boy has a pair of shiny starsMedia Boy has a pair of shiny starsMedia Boy has a pair of shiny starsMedia Boy has a pair of shiny starsMedia Boy has a pair of shiny starsMedia Boy has a pair of shiny starsMedia Boy has a pair of shiny starsMedia Boy has a pair of shiny starsMedia Boy has a pair of shiny starsMedia Boy has a pair of shiny starsMedia Boy has a pair of shiny starsMedia Boy has a pair of shiny starsMedia Boy has a pair of shiny stars
Re: Changes to Virgin TV (2020)

TiVo is reporting that Challenge +1 (Channel 230) is set to close on June 1st at 6am.
__________________
Blog - Updated Aug. 07th.
What may launch - Jul. 31st.
MPEG4 News - Jul. 08th
Media Boy is offline   Reply With Quote
Old 25-05-2020, 13:16   #644
newapollo
cf.addict
 
newapollo's Avatar
 
Join Date: Dec 2008
Posts: 130
newapollo is a name known to allnewapollo is a name known to allnewapollo is a name known to allnewapollo is a name known to allnewapollo is a name known to allnewapollo is a name known to allnewapollo is a name known to allnewapollo is a name known to all
Re: Changes to Virgin TV (2020)

Quote:
Originally Posted by Media Boy View Post
TiVo is reporting that Challenge +1 (Channel 230) is set to close on June 1st at 6am.
According to TV Guide channel lists Challenge +1 will not be closing on 1st June. They are still showing broadcast listings for the channel on Virgin, Sky and Freesat
newapollo is offline   Reply With Quote
Old 25-05-2020, 13:43   #645
cheekyangus
cf.mega poster
 
cheekyangus's Avatar
 
Join Date: Jan 2007
Posts: 1,335
cheekyangus has much to be proud ofcheekyangus has much to be proud ofcheekyangus has much to be proud ofcheekyangus has much to be proud ofcheekyangus has much to be proud ofcheekyangus has much to be proud ofcheekyangus has much to be proud ofcheekyangus has much to be proud ofcheekyangus has much to be proud ofcheekyangus has much to be proud of
Re: Changes to Virgin TV (2020)

Quote:
Originally Posted by newapollo View Post
According to TV Guide channel lists Challenge +1 will not be closing on 1st June. They are still showing broadcast listings for the channel on Virgin, Sky and Freesat
It may only be closing on Cable. MB didn't say it was closing on all platforms, simply report the message it shows currently on the EPG on VM.

Sometimes these closing notices on the EPG come to nothing, but they are correct more often than not.
cheekyangus is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 3 (0 members and 3 guests)
 
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT +1. The time now is 05:28.


Server: curium.zmnt.uk
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2020, vBulletin Solutions Inc.