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Sky and BT paused but still being billed
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Old 21-04-2020, 15:14   #1
paulhughes
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Sky and BT paused but still being billed

I have paused sky sports and bt sports at the beginning of March but virgin for some reason are showing on my april bill that i did not pause them till the 31st march and surprise surprise the april bill is dated the 30 th of march.
Therefore i am paying for these services for may when i shouldn't.
I can't get hold of anyone on virgin , there is no online chat , or even an address to write to , i understand the current situation but i am being taken for a ride here,
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Old 21-04-2020, 15:21   #2
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Re: sky and bt pause but still being billed

Quote:
Originally Posted by paulhughes View Post
I have paused sky sports and bt sports at the beginning of March but virgin for some reason are showing on my april bill that i did not pause them till the 31st march and surprise surprise the april bill is dated the 30 th of march.
Therefore i am paying for these services for may when i shouldn't.
I can't get hold of anyone on virgin , there is no online chat , or even an address to write to , i understand the current situation but i am being taken for a ride here,
Pausing Sky Sports and BT Sports will not show on your 30th of March bill Paul as this will be shown on your next bill as if you go into your my Virgin Media it show a credit for these channels which will then be deducted from your next bill.
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Old 21-04-2020, 15:26   #3
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Re: sky and bt pause but still being billed

Also to be clear, the bundle charges continue as per normal on all the bills.

As mentioned above additional credits are added to the account to reverse the Sky Sports and / or BT Sport elements of your bundle.
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