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I need speak to VM
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Old 08-11-2018, 13:07   #1
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Question I need speak to VM

I need speak to VM but all those prompts do not apply to my question.


How can I speak to a human to answer my question?
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Old 08-11-2018, 13:12   #2
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Re: I need speak to VM

Choose a random option and then once through to an adviser, tell them your query.

If they can't help they will get you to someone in the correct department.
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Old 08-11-2018, 14:49   #3
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Re: I need speak to VM

Quote:
Originally Posted by Stephen View Post
Choose a random option and then once through to an adviser, tell them your query.

If they can't help they will get you to someone in the correct department.

They are all a recorded message, I just need to speak to a person
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Old 08-11-2018, 14:50   #4
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Re: I need speak to VM

Quote:
Originally Posted by Ken W View Post
I need speak to VM but all those prompts do not apply to my question.


How can I speak to a human to answer my question?
Going through to retentions ( thinking of leaving), is the only way to a real human being who knows what they're talking about. They don't seem to mind whatever the issue.
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Old 08-11-2018, 14:54   #5
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Re: I need speak to VM

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Originally Posted by Ken W View Post
They are all a recorded message, I just need to speak to a person
I've always found the best time to phone is early morning
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Old 08-11-2018, 15:05   #6
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Re: I need speak to VM

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Originally Posted by Mr K View Post
Going through to retentions ( thinking of leaving), is the only way to a real human being who knows what they're talking about. They don't seem to mind whatever the issue.


That is a good idea but what is the number for retentions ?
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Old 08-11-2018, 15:26   #7
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Re: I need speak to VM

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Originally Posted by Ken W View Post
That is a good idea but what is the number for retentions ?
It seems to vary a little but generally running through the decisions/options you would go option 1, option 1, then the final option of "decision"3 and the final option of "decision"4. It's the thinking of leaving option. I generally find them quite helpful. so 1,1,4,5 I think.
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Old 08-11-2018, 15:28   #8
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Re: I need speak to VM

Quote:
Originally Posted by daveeb View Post
It seems to vary a little but generally running through the decisions/options you would go option 1, option 1, then the final option of "decision"3 and the final option of "decision"4. It's the thinking of leaving option. I generally find them quite helpful. so 1,1,4,5 I think.

Thanks I have been able to speak to VM and all is now sorted out.
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