19-12-2018, 10:46
|
#1
|
cf.mega poster
Join Date: Jun 2003
Location: Kairdiff-by-the-sea
Age: 68
Services: TVXL BBXL Superhub 2ac (wired) 1Tb Tivo
Posts: 9,812
|
Loyalty costs many a lot
Quote:
Loyal customers are being "ripped off" for mobile, broadband, savings, home insurance and mortgage deals.
|
https://www.bbc.co.uk/news/business-46596162
|
|
|
19-12-2018, 11:48
|
#2
|
Woke and proud !
Join Date: Jun 2004
Services: TV, Phone, BB, a wife
Posts: 9,133
|
Re: Loyalty costs many a lot
Quote:
Originally Posted by Taf
|
No surprise to anyone who has to ' renegotiate' with VM each year. I bet most of their customers don't realise they can negotiate and there's such a thing as being 'out of contract'. Dread to think what I'd be paying if I'd never negotiated over the last 20 years...
However they are all at it, insurance companies the worst. Autorenew and direct debits aren't for your benefit. It's a pain, but you have to quibble each year and don't let things renew with inflated premiums, most don't bother. You could say 'buyer beware' but most are being totally ripped off and it needs sorting out. It's the vulnerable/elderly that get most hit by this.
|
|
|
19-12-2018, 11:52
|
#3
|
CF Resident Dog
Join Date: Mar 2005
Posts: 14,268
|
Re: Loyalty costs many a lot
The problem with moving from VM broadband is usually a vast reduction of speed and with possibly having to move the phone line too.
__________________
PSN: Snoopzster
|
|
|
19-12-2018, 13:50
|
#4
|
cf.mega poster
Join Date: Jan 2008
Posts: 10,065
|
Re: Loyalty costs many a lot
According to todays ITV lunchtime news, the bad news is that those of us who receive discounts are likely to lose them to pay for reductions to customers who don't negotiate a lower price.
They also said that they want to ensure that TV contracts are as easy to leave as they are to join, which is exactly what i'll be doing if they try to charge me the full listed prices.
It wasn't made clear if this meant effectively abolishing contracts or removing the loopholes/obstacles that companies put in place to prevent customers leaving.
|
|
|
19-12-2018, 13:57
|
#5
|
cf.mega poster
Join Date: Apr 2004
Location: Northampton
Services: Virgin Media TV&BB 350Mb,
V6 STB
Posts: 7,862
|
Re: Loyalty costs many a lot
Unless the number of new customers each year is substantial compared to the existing customer base, then any proposed changes will make little or no difference to the prices. The ones that would lose out would be new customers.
If these moronic regulators are going to adopt these principles, then surely they should insist that non-big six energy suppliers should also have the "green" taxes applied to them. Essentially they don't have them in order to attract new customers. What is the real difference. Then you have the continuing problem of new energy suppliers setting up with cheap rates to attract customers and then going bust because of it.
---------- Post added at 13:57 ---------- Previous post was at 13:54 ----------
Quote:
Originally Posted by RichardCoulter
According to todays ITV lunchtime news, the bad news is that those of us who receive discounts are likely to lose them to pay for reductions to customers who don't negotiate a lower price.
They also said that they want to ensure that TV contracts are as easy to leave as they are to join, which is exactly what i'll be doing if they try to charge me the full listed prices.
It wasn't made clear if this meant effectively abolishing contracts or removing the loopholes/obstacles that companies put in place to prevent customers leaving.
|
It costs money for companies to install with new customers. If those costs are not spread over the length of the minimum contract period then there would have to be large upfront costs instead. Do these people live in the real world?
|
|
|
19-12-2018, 15:02
|
#6
|
NoT 1oF tHe UsUaLSuSpeCtS
Join Date: Aug 2009
Location: DaRk SiDe Of ThE MooN
Services: Hyper-Optic 1Gig
Posts: 645
|
Re: Loyalty costs many a lot
I'm perfectly happy to pay the full price for my Vivid 350 as advertised on the website . i don't feel like i'm being ripped off in anyway ,in fact i'v said many times before on these forums BB is too cheap as it is !!
|
|
|
19-12-2018, 15:26
|
#7
|
Rise above the players
Join Date: Mar 2008
Location: Wokingham
Services: 2 V6 boxes with 360 software, Now, ITVX, Amazon, Netflix, Lionsgate+, Apple+, Disney+, Paramount +,
Posts: 14,589
|
Re: Loyalty costs many a lot
I don't agree with the way loyal customers are treated, but there has been enough publicity about this, so I guess you now have the choice of whether or not to get ripped off.
|
|
|
19-12-2018, 17:29
|
#8
|
cf.mega poster
Join Date: Jan 2008
Posts: 10,065
|
Re: Loyalty costs many a lot
Quote:
Originally Posted by nomadking
Unless the number of new customers each year is substantial compared to the existing customer base, then any proposed changes will make little or no difference to the prices. The ones that would lose out would be new customers.
If these moronic regulators are going to adopt these principles, then surely they should insist that non-big six energy suppliers should also have the "green" taxes applied to them. Essentially they don't have them in order to attract new customers. What is the real difference. Then you have the continuing problem of new energy suppliers setting up with cheap rates to attract customers and then going bust because of it.
---------- Post added at 13:57 ---------- Previous post was at 13:54 ----------
It costs money for companies to install with new customers. If those costs are not spread over the length of the minimum contract period then there would have to be large upfront costs instead. Do these people live in the real world?
|
I don't think that the concept of minimum contracts will be changed tbh, I think they were referring to how easy they make it to join, yet they make it difficult to cancel.
|
|
|
19-12-2018, 18:09
|
#9
|
cf.mega poster
Join Date: Apr 2004
Location: Northampton
Services: Virgin Media TV&BB 350Mb,
V6 STB
Posts: 7,862
|
Re: Loyalty costs many a lot
Quote:
Originally Posted by RichardCoulter
I don't think that the concept of minimum contracts will be changed tbh, I think they were referring to how easy they make it to join, yet they make it difficult to cancel.
|
The whole point about a contract is that it shouldn't be too easy to leave. Otherwise there is little point in having a contract.
|
|
|
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
All times are GMT +1. The time now is 01:48.
|