4K Everyone sounds like chipmunks on BT Sport UHD

Doz007 · 01-12-2018, 17:07

I've been having sound issues for over a week on the BT Sport 4K channel. Everyone sounds like a high pitched, comedy chipmunk. I've reset the V6 box twice with no change and everything sounds fine on all other channels.

Is this a well known problem or something unique to my set up?

EDIT: Now sorted thanks to Dave42 - here's a video of the comedy audio: https://youtu.be/ysoYH2OpyAk

denphone · 01-12-2018, 17:10

Quote:

Originally Posted by Doz007

I've been having sound issues for over a week on the BT Sport 4K channel. Everyone sounds like a high pitched, comedy chipmunk. I've reset the V6 box twice with no change and everything sounds fine on all other channels.

Is this a well known problem or something unique to my set up?

Do you get sound issues on any other channels Doz007?.

Mad Max · 01-12-2018, 17:17

Quote:

Originally Posted by Doz007

I've been having sound issues for over a week on the BT Sport 4K channel. Everyone sounds like a high pitched, comedy chipmunk. I've reset the V6 box twice with no change and everything sounds fine on all other channels.

Is this a well known problem or something unique to my set up?

Do you drink?

Dave42 · 01-12-2018, 17:53

nothing wrong with sound at all here

Doz007 · 01-12-2018, 17:56

Quote:

Originally Posted by denphone

Do you get sound issues on any other channels Doz007?.

No, everything sounds perfect on every other channel. It was fine previously on BT Sport UHD but I first noticed it on a Saturday game the other week and then again in the Champions League mid week.

---------- Post added at 17:55 ---------- Previous post was at 17:54 ----------

Quote:

Originally Posted by Mad Max

Do you drink?

Not tonight

---------- Post added at 17:56 ---------- Previous post was at 17:55 ----------

Quote:

Originally Posted by Dave42

nothing wrong with sound at all here

Thanks Dave, it must be something in my setup then but every other channel is ok and other sources sound perfect too.

denphone · 01-12-2018, 17:57

Quote:

Originally Posted by Doz007

No, everything sounds perfect on every other channel. It was fine previously on BT Sport UHD but I first noticed it on a Saturday game the other week and then again in the Champions League mid week.

---------- Post added at 17:55 ---------- Previous post was at 17:54 ----------

Not tonight

Its hard to say what it is if all your other channels are fine but hopefully someone more expert in the field on this forum might know more then l on it.

Dave42 · 01-12-2018, 17:59

if you on dolby digital sound try change it to pcm setting just to see if that makes a difference

Taf · 01-12-2018, 18:31

Ultra Helium Definition.

Doz007 · 01-12-2018, 18:43

Quote:

Originally Posted by Dave42

if you on dolby digital sound try change it to pcm setting just to see if that makes a difference

Hi Dave, yes that made all the difference in the world! Thank you for the suggestion. It's been set to Dolby Digital since it was installed and this problem has only started in the last couple of weeks. Very strange, but glad that I no longer have to choose between comedy audio and excellent picture quality

---------- Post added at 18:43 ---------- Previous post was at 18:42 ----------

Quote:

Originally Posted by Taf

Ultra Helium Definition.

This is so accurate!! I just made a video during half time so you can see how bad it was

https://youtu.be/ysoYH2OpyAk

Dave42 · 01-12-2018, 19:11

Quote:

Originally Posted by Doz007

Hi Dave, yes that made all the difference in the world! Thank you for the suggestion. It's been set to Dolby Digital since it was installed and this problem has only started in the last couple of weeks. Very strange, but glad that I no longer have to choose between comedy audio and excellent picture quality

---------- Post added at 18:43 ---------- Previous post was at 18:42 ----------

This is so accurate!! I just made a video during half time so you can see how bad it was

https://youtu.be/ysoYH2OpyAk

very glad your sorted now

spiderplant · 01-12-2018, 20:29

Quote:

Originally Posted by Doz007

Hi Dave, yes that made all the difference in the world! Thank you for the suggestion. It's been set to Dolby Digital since it was installed and this problem has only started in the last couple of weeks. Very strange

The software update that's currently rolling out enables Dolby Digital Plus. It seems your TV can't decode it properly. Check if a firmware update is available for your TV.

Doz007 · 01-12-2018, 20:54

Quote:

Originally Posted by spiderplant

The software update that's currently rolling out enables Dolby Digital Plus. It seems your TV can't decode it properly. Check if a firmware update is available for your TV.

Thanks Spiderplant, the audio is being sent to my AVR which does support Dolby Digital Plus decoding although it's connected via ARC which may be causing the issue?