Virgin TV 360 users (Horizon)
10-12-2020, 11:24
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#376
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Virgin TV 360 users (Horizon)
I'm not disagreeing there that the Multi-Room page is confusing around the coax requirement. Doesn't change the fact that all 360 boxes need a coax connection.
__________________
I work for Virgin Media but all views are my own.
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10-12-2020, 11:32
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#377
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cf.member
Join Date: Feb 2011
Posts: 36
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Re: Virgin TV 360 users (Horizon)
Quote:
Originally Posted by BenMcr
I'm not disagreeing there that the Multi-Room page is confusing around the coax requirement. Doesn't change the fact that all 360 boxes need a coax connection.
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Hopefully they will update it at some point when they realise. I appreciate your replies though and for clearing up the confusion.
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10-12-2020, 21:19
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#378
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cf.mega poster
Join Date: Jan 2008
Posts: 10,061
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Re: Virgin TV 360 users (Horizon)
Quote:
Originally Posted by BenMcr
Pricing is the same as today it has been since the Summer for additional boxes. You will get a manned install for any 360 mini boxes if you need it. Covid-19 secure rules allowing.
And although some of the box features may work over the home network rather than a coax connection, Virgin Media won't supply it without a full install. A box not connected to coax throws up all sorts of errors in diagnostics and I'm honestly not sure how the 360 platform deals with it from a customer perspective. It's not a planned scenario.
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How much would it cost to have a second box installed at the same time as time as the main TV360 for existing customers? Does it matter if the new software is installed OTA onto a V6 and wouldn't normally require an engineer visit?
Am I right to assume that the main & secondary box are included in the installation and subscription costs for new customers?
Thanks.
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10-12-2020, 21:33
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#379
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Virgin TV 360 users (Horizon)
www.virginmedia.com/shop
Quote:
Virgin TV:
New customers: £30 network installation fee where QuickStart is unavailable. £10 monthly recurring service extension fee for the first box plus £5 monthly recurring service extension fee for any additional box.
Existing customers adding TV: £30 network installation fee where QuickStart is unavailable. £10 monthly recurring service extension fee for the first box plus £5 monthly recurring service extension fee for any additional box.
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The £10 is for the first additional box, not the main box.
The only bundle where an additional box is included in the quoted bundle cost is the Ultimate Oomph. That's the same for new and existing customers.
__________________
I work for Virgin Media but all views are my own.
Last edited by BenMcr; 10-12-2020 at 21:39.
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11-12-2020, 03:38
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#380
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cf.mega poster
Join Date: Jan 2008
Posts: 10,061
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Re: Virgin TV 360 users (Horizon)
Quote:
Originally Posted by BenMcr
www.virginmedia.com/shop
The £10 is for the first additional box, not the main box.
The only bundle where an additional box is included in the quoted bundle cost is the Ultimate Oomph. That's the same for new and existing customers.
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I had thought that the first extra TV360 box was free on every package, thanks for explaining 
Some of those on the trial were told that there wouldn't be any price increase, but their bills subsequently went up by £10, which ties in with what you've said.
Last edited by RichardCoulter; 11-12-2020 at 03:47.
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11-12-2020, 19:06
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#381
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cf.member
Join Date: Jun 2013
Posts: 2
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Re: Virgin TV 360 users (Horizon)
Hi does anybody know when the horizon box come out in Nottingham
Regards stephen
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11-12-2020, 19:35
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#382
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cf.mega poster
Join Date: Mar 2012
Posts: 4,096
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Re: Virgin TV 360 users (Horizon)
Quote:
Originally Posted by Stephen007007007
Hi does anybody know when the horizon box come out in Nottingham
Regards stephen
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Horizon box?
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11-12-2020, 19:49
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#383
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cf.mega poster
Join Date: Oct 2009
Posts: 2,065
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Re: Virgin TV 360 users (Horizon)
Quote:
Originally Posted by Stephen007007007
Hi does anybody know when the horizon box come out in Nottingham
Regards stephen
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It’s available now to new customers and existing customers upgrading to the ultimate Oomph.
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11-12-2020, 20:43
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#384
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cf.mega poster
Join Date: Jun 2003
Posts: 8,901
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Re: Virgin TV 360 users (Horizon)
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12-12-2020, 00:55
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#385
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cf.addict
Join Date: Oct 2006
Services: vip
Posts: 255
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Re: Virgin TV 360 users (Horizon)
do we know what the cost for the ultimate oomph is for existing customers? I did renew just recently but am thinking about the upgrade if its not too much, but I have spent so long on hold this week i have given up.
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12-12-2020, 00:59
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#386
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cf.mega poster
Join Date: Mar 2012
Posts: 4,096
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Re: Virgin TV 360 users (Horizon)
Quote:
Originally Posted by awesometeeth
do we know what the cost for the ultimate oomph is for existing customers? I did renew just recently but am thinking about the upgrade if its not too much, but I have spent so long on hold this week i have given up.
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I'm pretty sure it tells you on the website the cost of each package.
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12-12-2020, 01:12
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#387
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Architect of Ideas
Join Date: Dec 2004
Posts: 10,359
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Re: Virgin TV 360 users (Horizon)
Quote:
Originally Posted by Mad Max
I'm pretty sure it tells you on the website the cost of each package.
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Well, there's the RRP and the roulette wheel of retentions. 
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12-12-2020, 05:16
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#388
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cf.addict
Join Date: Mar 2009
Location: Peterborough
Services: Maxit,V6,
BB 100Mb,
Virgin Mobile
Posts: 323
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Re: Virgin TV 360 users (Horizon)
Isn't it typical of VM considering I've been with them and their predecessors for 20+ I have no offers for this. But a new customer can get it for same price has I am paying for my V6.
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12-12-2020, 05:25
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#389
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cf.addict
Join Date: Oct 2006
Services: vip
Posts: 255
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Re: Virgin TV 360 users (Horizon)
Quote:
Originally Posted by Mad Max
I'm pretty sure it tells you on the website the cost of each package.
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not for existing customers.
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12-12-2020, 08:47
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#390
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cf.member
Join Date: Oct 2013
Posts: 75
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Re: Virgin TV 360 users (Horizon)
Quote:
Originally Posted by awesometeeth
do we know what the cost for the ultimate oomph is for existing customers? I did renew just recently but am thinking about the upgrade if its not too much, but I have spent so long on hold this week i have given up.
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I upgraded a month ago via the web chat. they did it for £85 a month. I was only 4 months into an 18 month contract too.
Week or so later I was invited to the current V6 software upgrade to TV360 trial.
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