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Can not search on YouTube
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Old 19-08-2019, 21:34   #1
krismestry
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Can not search on YouTube

For the last few days when I use the YouTube app on my Virgin V6 box, I have not been able to do a search. I click on search and get a list of previous searches but no grid to make a new search. My sister in the same area has a V6 box and her YouTube app is fully working. I rebooted my box but it's still the same.
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Old 19-08-2019, 23:11   #2
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Re: Can not search on YouTube

This is being investigated by TiVo and YouTube engineers. Fault ticket reference F007341070
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Old 20-08-2019, 07:13   #3
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Re: Can not search on YouTube

For what it's worth if you have a mobile phone running the YouTube app it is far easier to search in your phone and use the cast button (TV symbol with WiFi waves in the corner) to play the video on your TV through the TiVo YouTube app. Both the TiVo and your phone need to be connected to the same local network.
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Old 20-08-2019, 08:05   #4
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Thumbs up Re: Can not search on YouTube

Quote:
Originally Posted by krismestry View Post
For the last few days when I use the YouTube app on my Virgin V6 box, I have not been able to do a search. I click on search and get a list of previous searches but no grid to make a new search. My sister in the same area has a V6 box and her YouTube app is fully working. I rebooted my box but it's still the same.
Had same here since Sat. I did report it to VM who were only interested in me doing a equipment power down, disconnect and reboot (which I always do before I call them) to no avail. Said they would log my complaint with their tech team and someone will call me back. No one has called (surprise!)
Thanks @kgollop for that work around though!
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Old 20-08-2019, 11:11   #5
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Re: Can not search on YouTube

Problem appears fixed just now. Full "Search" and the on screen keyboard returned.
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Old 22-08-2019, 22:01   #6
krismestry
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Re: Can not search on YouTube

Just tried YouTube now and still can't do a search.
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