VM TV Outage

[cupcakes aka dd]

Yes those are working now

[joglynne]

Just checked my channels and channel 5 isn't working here either. Area 20 covered by Baguley. At least my husband's happy, he's got his beloved BBC 1 back.

[paul0363]

https://www.virginmedia.com/help/outage

Issue with TV services

(Updated at 13:45)

We’re working hard to fix the issue impacting our TV services.

We have now restored several channels with customers able to watch BBC One, BBC Two, ITV, ITV+1 and Channel 4. TV360 customers are also able to access apps on their box.
We’re working to restore all channels as quickly as possible and continue to work towards having this resolved this afternoon.

[GazCBG]

Came back up sometime after 1pm in Lincoln

[fuzhoudragon]

Just went down again in Kirkcaldy.

[GazCBG]

BBC 2 gone and other channels in Lincoln, still got BBC 1 and ITV

[alwaysabear]

Only BBC1 sd here no other channels.

[GazCBG]

Got BBC 1 and Channel 4 only atm.
On BBC 2 and ITV getting the error This channel is not authorised, other channels V53

[cheekyangus]

Off here again in Tayside.

(Weird that my Red Bee Fire thread is being used for this topic. I see some thinking it's not just VM.)

---------- Post added at 15:25 ---------- Previous post was at 15:23 ----------

Ok, Channel 4 SD (104) works.

---------- Post added at 15:33 ---------- Previous post was at 15:25 ----------

RXTVlog are now saying it's related to a power outage.
https://rxtvinfo.com/2021/national-t...r-virgin-media

[epsilon]

Originally Posted by cheekyangus

Off here again in Tayside.

(Weird that my Red Bee Fire thread is being used for this topic. I see some thinking it's not just VM.)

---------- Post added at 15:25 ---------- Previous post was at 15:23 ----------

Ok, Channel 4 SD (104) works.

It is a strange choice of thread considering there are still on-going issues from the Red Bee Media incident which can't really be posted here now that the thread has gone off-track.


I guess some of the issues with HD channels are possibly because encryption has been turned on again? The boxes don't seem to recognise that they should be authorised to view the service.

[GazCBG]

Originally Posted by epsilon

I guess some of the issues with HD channels are possibly because encryption has been turned on again? The boxes don't seem to recognise that they should be authorised to view the service.

That would make sence

I have found some working channels atm which are

101 - BBC 1
104 - Channel 4
113 - ITV

[paul0363]

Another update from VM (https://www.virginmedia.com/help/outage)

(Updated at 15:30)
Engineers are on site working to restore TV services after a major power outage.
We are currently attempting to restore more channels. As we do this, it may mean customers temporarily lose access to previously restored channels.
We recognise this is frustrating for customers and apologise again for the inconvenience caused. We are doing everything we can to get services back as quickly as possible.

Only BBC1,channel 4,ITV13.

[1701-e]

Originally Posted by nomadking

Might depend on the channel. EG BBC1, BBC2, ITV HD, Channel 4 are working here, but not Channel 5.

Lucky you

[cheekyangus]

Originally Posted by paul0363

Another update from VM (https://www.virginmedia.com/help/outage)

(Updated at 15:30)
Engineers are on site working to restore TV services after a major power outage.
We are currently attempting to restore more channels. As we do this, it may mean customers temporarily lose access to previously restored channels.
We recognise this is frustrating for customers and apologise again for the inconvenience caused. We are doing everything we can to get services back as quickly as possible.

The update they put on their forums with the same timestamp isn't identical.

"Update: 3:30pm

We're still working to restore the channels, you may lose access to BBC1, BBC2, ITV, and Channel 4 whilst we perform some patching work. After this work is done we'll start to bring groups of channels back online in clusters."