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VM News Another Price Increase
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Old 20-07-2019, 11:39   #106
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Re: VM News Another Price Increase

Letter arrived today £4 from September 1st

Bit stuck really as BT, Sky etc only go to 20mb ish on the internet

Last edited by Gavin-D; 20-07-2019 at 11:47.
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Old 20-07-2019, 12:12   #107
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Re: VM News Another Price Increase

Looking again at my increase think it works out that I now will pay the same as what a new customer would pay. I can only imagine they are increasing by the amount required to get everyone paying the same, can think of no other reason because percentage wise everyone's looks as though it is different. Surely they should just be increasing by a set percentage for everyone at CPI or RPI, not odd monthly increments. Why not for example say £2 a month BB only etc.
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Old 20-07-2019, 12:52   #108
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Re: VM News Another Price Increase

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Originally Posted by Saint man View Post
Looking again at my increase think it works out that I now will pay the same as what a new customer would pay. I can only imagine they are increasing by the amount required to get everyone paying the same, can think of no other reason because percentage wise everyone's looks as though it is different. Surely they should just be increasing by a set percentage for everyone at CPI or RPI, not odd monthly increments. Why not for example say £2 a month BB only etc.
No one will ever pay the same.
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Old 20-07-2019, 12:56   #109
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Re: VM News Another Price Increase

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Originally Posted by SnoopZ View Post
No one will ever pay the same.
We had a email saying ours was going up by £4.
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Old 20-07-2019, 13:45   #110
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Re: VM News Another Price Increase

Sadly so, but how come they can have set charges for mobile phone packages. Life is not the same for everyone and nor so is their Virgin BB and TV packages
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Old 20-07-2019, 21:09   #111
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Re: VM News Another Price Increase

Just noticed at the bottom of my price increase letter it says:

There's an exciting year ahead with us. But if you decide you'd rather change or cancel your package, no problem. You can do so any time before 21-Aug without paying any cancellation fees. Visit virginmedia.com/yourbroadband to find out more.
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Old 20-07-2019, 21:24   #112
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Re: VM News Another Price Increase

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Originally Posted by livelysprite View Post
Just noticed at the bottom of my price increase letter it says:

There's an exciting year ahead with us. But if you decide you'd rather change or cancel your package, no problem. You can do so any time before 21-Aug without paying any cancellation fees. Visit virginmedia.com/yourbroadband to find out more.
Yes any price rise during a ongoing contract gives the customer 30 days to cancel their contract without any termination charges.
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Old Yesterday, 11:50   #113
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Re: VM News Another Price Increase

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Originally Posted by RichardCoulter View Post
I received an email to say that my monthly bill would be increasing by £4 from September.

As I have just been given an extra discount of £5 off per month (removal of the TiVo fee), this would have almost wiped this out, so I gave them a call earlier.

I was told that the email that I received was generic and sent to everybody and that my bill would not be increasing!?

This doesn't sound correct to me because, AFAIK, the letters/emails are personalised to the services that a customer takes. She's put this on the notes in case it does increase.

Does anyone know if this is correct or not?
If you go to virginmedia.com/yourbroadband, it says:

"What if you’re currently on an offer?

If you’re currently on a promotional offer with us, we will honour it. So that means your increase will happen when this offer comes to an end. You can see the details of your current offer on your latest bill.

We’re making changes to our pricing, but as you’re currently enjoying a fixed price each month, these changes won’t affect you right away."

On my contract, it says "promotional offer". I get £5 a month off. So how can they put my price up after stating on their webpage that the won't?
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Old Yesterday, 13:01   #114
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Re: VM News Another Price Increase

Here's a shock trying to get to my virgin media to see my bills and it's broken



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Old Yesterday, 13:35   #115
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Re: VM News Another Price Increase

Quote:
Originally Posted by livelysprite View Post
If you go to virginmedia.com/yourbroadband, it says:

"What if you’re currently on an offer?

If you’re currently on a promotional offer with us, we will honour it. So that means your increase will happen when this offer comes to an end. You can see the details of your current offer on your latest bill.

We’re making changes to our pricing, but as you’re currently enjoying a fixed price each month, these changes won’t affect you right away."

On my contract, it says "promotional offer". I get £5 a month off. So how can they put my price up after stating on their webpage that the won't?
Your £5 discount isn't changing, its the initial cost of your service that's increasing.
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Old Yesterday, 13:44   #116
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Re: VM News Another Price Increase

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Originally Posted by Inactive Digital View Post
Your £5 discount isn't changing, its the initial cost of your service that's increasing.
I know that, but it states the while on a promotional offer, no price increase.
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Old Yesterday, 14:37   #117
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Re: VM News Another Price Increase

Quote:
Originally Posted by livelysprite View Post
Just noticed at the bottom of my price increase letter it says:

There's an exciting year ahead with us. But if you decide you'd rather change or cancel your package, no problem. You can do so any time before 21-Aug without paying any cancellation fees. Visit virginmedia.com/yourbroadband to find out more.
VM are clearly varying this last part depending on which service part of the bundle is going up. It says "Visit virginmedia.com/yourTV to find out more." on our letter.

Last edited by cheekyangus; Yesterday at 16:06.
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Old Yesterday, 14:59   #118
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Re: VM News Another Price Increase

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Originally Posted by cheekyangus View Post
VM are clearly varying this last part depending on which service part of the bundle is going up. It says "Visit virginmedia.com/yourTV to find out more." on out letter.
I just found a little nugget of unconfirmed information, contracts with promotional offers starting after 1st of august will have no price increases. Whereas, those starting before 1st of august will have to pay the price increase.

Last edited by livelysprite; Yesterday at 15:07.
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