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Outbound Retentions no longer exist?
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Old 17-01-2019, 22:03   #1
southlad
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Outbound Retentions no longer exist?

True? This is what I was told by customer service today.
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Old 20-01-2019, 22:34   #2
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Re: Outbound Retentions no longer exist?

A relative has recently been tempted by one of the January Sky offers and been promised the earth by one of their telesales people, they've started to go ahead with it and apparently received a call from VM a couple of days later to go through the usual retentions discussion.

Unless they're also taking a Sky landline with their existing VM number which would explain a few things, I can't quite fathom how VM would know... but the tale I've heard definitely mentioned an unsolicited outbound call from, I presume, outbound retentions.
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Old 20-01-2019, 23:44   #3
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Re: Outbound Retentions no longer exist?

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True? This is what I was told by customer service today.
Called cancellations now.
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Old 26-01-2019, 13:07   #4
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Re: Outbound Retentions no longer exist?

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True? This is what I was told by customer service today.
It wasn’t true. They called me and offered...

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