05-02-2023, 14:36
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#1
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cf.mega poster
Join Date: Jan 2004
Services: Virgin Media, DAB
Posts: 1,086
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Sky Broadband
I am looking to leave my ISP due to mid-contract price increases and the clause that allows them to do this and not for it to be a breach of contract, thereby not allowing you to leave without penalty if there is a mid-contract price increase.
My favoured ISP to move to is Sky so therefore I was wondering what the situation is with Sky regarding this issue, and also whether the good reputation which Sky seems to have is the case based on user's experiences as Sky seems to come towards the top of listener positive feedback charts and similarly never seem to get a mention when most complained about ISPs get listed.
And where is the CS based? Is it all in the UK or has any/all of it been offshored?
Any thoughts would be appreciated.
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05-02-2023, 15:38
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#2
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Dr Pepper Addict
Cable Forum Team
Join Date: Oct 2003
Location: Nottingham
Age: 61
Services: VM Phone : Sky Mobile : Sky TV : VM BB (1000 Mbps) : Aquiss FTTP (330 Mbps)
Posts: 27,175
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Re: Sky Broadband
https://www.choose.co.uk/broadband/g...-call-centres/
Quote:
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Sky have customer contact centres in Leeds, Newcastle, Stockport, Manchester and elsewhere. Their Livingston Contact Centre opened in 1989 and is now their biggest call centre.
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__________________
 Baby, I was born this way.
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05-02-2023, 20:49
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#3
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cf.mega poster
Join Date: Jan 2008
Location: Up North - Where It's Grim
Age: 56
Posts: 2,253
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Re: Sky Broadband
Been with sky a few years now and when I've had to call customer services they've been UK based. Though I have to say I've not had many reasons to call technical support.
One thing about Sky is they will always match the new customer price at the end of your contract - all I do is call up and ask and they may even surprise you with an even lower price.
Their internet has been OK but looking at the data from my SamKnows box it's been a steady downwards trend over the last three years when it comes to speed.
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06-02-2023, 15:08
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#4
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cf.mega poster
Join Date: Jan 2004
Services: Virgin Media, DAB
Posts: 1,086
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Re: Sky Broadband
Thank you for both replies.
And what is Sky's current behaviour regarding annual price increases?
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20-09-2023, 00:24
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#5
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cf.mega pornstar
Join Date: Jan 2006
Posts: 18,606
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Re: Sky Broadband
Think the broadband is down nationwide for most customers
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20-09-2023, 00:59
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#6
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Dr Pepper Addict
Cable Forum Team
Join Date: Oct 2003
Location: Nottingham
Age: 61
Services: VM Phone : Sky Mobile : Sky TV : VM BB (1000 Mbps) : Aquiss FTTP (330 Mbps)
Posts: 27,175
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Re: Sky Broadband
Quote:
Originally Posted by TheDaddy
Think the broadband is down nationwide for most customers
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Someone at work mentioned that earlier, national outage of some sort.
__________________
Baby, I was born this way.
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20-09-2023, 01:19
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#7
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Sad Doig Fan!
Join Date: Aug 2007
Location: Barry South Wales
Age: 67
Services: With VM for BB 250Mb service.(Deal)
Posts: 11,584
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Re: Sky Broadband
Quote:
Originally Posted by Paul
Someone at work mentioned that earlier, national outage of some sort.
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Apparently DNS issue, changing DNS appears to work.
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20-09-2023, 13:32
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#8
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cf.geek
Join Date: Jul 2003
Location: Greenwich, SE10
Services: Sky Stream, Sky broadband
Posts: 862
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Re: Sky Broadband
Quote:
Originally Posted by pip08456
Apparently DNS issue, changing DNS appears to work.
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Can you change the DNS on a Sky router?
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20-09-2023, 14:38
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#9
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cf.mega poster
Join Date: Jan 2008
Location: Up North - Where It's Grim
Age: 56
Posts: 2,253
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Re: Sky Broadband
Went down for us about 10.30 last night, we also lost mobile internet too.
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20-09-2023, 16:30
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#10
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Remoaner
Cable Forum Team
Join Date: Mar 2004
Posts: 32,176
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Re: Sky Broadband
To what extent do Sky actually manage the network? I assumed the level of uptime would be the same irrespective of which provider uses the Openreach line?
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20-09-2023, 18:37
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#11
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Sad Doig Fan!
Join Date: Aug 2007
Location: Barry South Wales
Age: 67
Services: With VM for BB 250Mb service.(Deal)
Posts: 11,584
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Re: Sky Broadband
Quote:
Originally Posted by Damien
To what extent do Sky actually manage the network? I assumed the level of uptime would be the same irrespective of which provider uses the Openreach line?
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SKY uses LLU so has their own equipment at the exchange. Openreach would only be responsibe for exchange - property.
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20-09-2023, 18:57
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#12
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Dr Pepper Addict
Cable Forum Team
Join Date: Oct 2003
Location: Nottingham
Age: 61
Services: VM Phone : Sky Mobile : Sky TV : VM BB (1000 Mbps) : Aquiss FTTP (330 Mbps)
Posts: 27,175
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Re: Sky Broadband
Assuming it is also DNS related, I would think they manage their own DNS servers.
__________________
Baby, I was born this way.
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18-10-2023, 10:35
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#13
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cf.mega poster
Join Date: Mar 2010
Posts: 1,857
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Re: Sky Broadband
Sky will today announce the launch of Full Fibre 100 giving Sky their sixth Broadband package sitting alongside superfast 35, superfast 59, ultrafast 145, ultrafast plus 500 and gigafast 900
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