Home News Forum Articles
  Welcome back Join CF
You are here You are here: Home | Forum | WTF Is Going On?!!!

You are currently viewing our boards as a guest which gives you limited access to view most of the discussions, articles and other free features. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Registration is fast, simple and absolutely free so please join our community today.


Welcome to Cable Forum
Go Back   Cable Forum > Virgin Media Services > Virgin Media Internet Service

WTF Is Going On?!!!
Reply
 
Thread Tools
Old 28-06-2020, 16:21   #1
AdamAdament
cf.member
 
Join Date: Feb 2009
Posts: 4
AdamAdament is an unknown quantity at this point
WTF Is Going On?!!!

I've been a Virgin Media customer for the last 15 years and have never really had any cause to complain, but WTF has happened to their broadband recently?! For the last couple of weeks I've been losing my broadband intermittently and when I do a fault finding check, I keep being told it's something to do with the DNS server having no connection. This only seems to happen in the evenings, which is really puzzling. I did speak to a particularly unhelpful 'customer services' operator who wouldn't offer much help because I couldn't remember what my security password was. I was then asked about recent bill payments and because I was unable to give her an exact figure, but pretty close it turned out, she wouldn't help and informed me that I would have to wait for some 'letter' to be sent out which would take between 7 and 10 days. I'm still waiting for it. Not a happy customer. And yet they have the audacity to come down on you like a ton of bricks if you're monthly bill isn't paid exactly on time, despite the fact you already pay a month in advance anyway.
AdamAdament is offline   Reply With Quote
Advertisement
Old 28-06-2020, 16:49   #2
RobboEdin
cf.mega poster
 
RobboEdin's Avatar
 
Join Date: Oct 2009
Posts: 1,865
RobboEdin has reached the bronze age
RobboEdin has reached the bronze ageRobboEdin has reached the bronze ageRobboEdin has reached the bronze ageRobboEdin has reached the bronze ageRobboEdin has reached the bronze ageRobboEdin has reached the bronze ageRobboEdin has reached the bronze ageRobboEdin has reached the bronze age
Re: WTF Is Going On?!!!

Perfectly acceptable security.
RobboEdin is online now   Reply With Quote
Old 28-06-2020, 17:58   #3
pip08456
Sad Doig Fan!
 
pip08456's Avatar
 
Join Date: Aug 2007
Location: Barry South Wales
Age: 64
Services: Now back with VM for BB & phone. 50Mb service.
Posts: 9,293
pip08456 has a nice shiny star
pip08456 has a nice shiny starpip08456 has a nice shiny starpip08456 has a nice shiny starpip08456 has a nice shiny starpip08456 has a nice shiny starpip08456 has a nice shiny star
Re: WTF Is Going On?!!!

Why don't you just change DNS on the devise you are using?
pip08456 is offline   Reply With Quote
Old 28-06-2020, 18:01   #4
oliver1948uk
cf.geek
 
Join Date: Feb 2007
Location: Mansfield Woodhouse NG19
Services: VM Mix TV, 200 internet, basic house phone. Also Virgin mobile phone
Posts: 521
oliver1948uk has a brilliant futureoliver1948uk has a brilliant futureoliver1948uk has a brilliant futureoliver1948uk has a brilliant futureoliver1948uk has a brilliant futureoliver1948uk has a brilliant futureoliver1948uk has a brilliant futureoliver1948uk has a brilliant futureoliver1948uk has a brilliant futureoliver1948uk has a brilliant futureoliver1948uk has a brilliant futureoliver1948uk has a brilliant future
Re: WTF Is Going On?!!!

I have been a customer of NTL and VM for around 20 years and have always found their services reliable . . . until the last couple of months with short losses of broadband 3 or 4 times a week and occasionally several times in the same day. I was getting converted to streaming but it is no good without broadband you can totally rely upon.
oliver1948uk is offline   Reply With Quote
Old 28-06-2020, 18:40   #5
pip08456
Sad Doig Fan!
 
pip08456's Avatar
 
Join Date: Aug 2007
Location: Barry South Wales
Age: 64
Services: Now back with VM for BB & phone. 50Mb service.
Posts: 9,293
pip08456 has a nice shiny star
pip08456 has a nice shiny starpip08456 has a nice shiny starpip08456 has a nice shiny starpip08456 has a nice shiny starpip08456 has a nice shiny starpip08456 has a nice shiny star
Re: WTF Is Going On?!!!

Quote:
Originally Posted by oliver1948uk View Post
I have been a customer of NTL and VM for around 20 years and have always found their services reliable . . . until the last couple of months with short losses of broadband 3 or 4 times a week and occasionally several times in the same day. I was getting converted to streaming but it is no good without broadband you can totally rely upon.
In fairness there have been mitigating factors over the last couple of months.
pip08456 is offline   Reply With Quote
Old 28-06-2020, 19:16   #6
General Maximus
C/O Felix Legion
 
General Maximus's Avatar
 
Join Date: Nov 2008
Location: Lincoln
Services: phone + L TV + 350mbit BB + Sky+HD
Posts: 9,006
General Maximus has a bronze arrayGeneral Maximus has a bronze arrayGeneral Maximus has a bronze array
General Maximus has a bronze arrayGeneral Maximus has a bronze arrayGeneral Maximus has a bronze arrayGeneral Maximus has a bronze arrayGeneral Maximus has a bronze arrayGeneral Maximus has a bronze arrayGeneral Maximus has a bronze arrayGeneral Maximus has a bronze arrayGeneral Maximus has a bronze arrayGeneral Maximus has a bronze arrayGeneral Maximus has a bronze arrayGeneral Maximus has a bronze arrayGeneral Maximus has a bronze arrayGeneral Maximus has a bronze arrayGeneral Maximus has a bronze arrayGeneral Maximus has a bronze arrayGeneral Maximus has a bronze arrayGeneral Maximus has a bronze arrayGeneral Maximus has a bronze arrayGeneral Maximus has a bronze array
Re: WTF Is Going On?!!!

Quote:
Originally Posted by AdamAdament View Post
I keep being told it's something to do with the DNS server having no connection.
next time it happens manually override the dns settings on the device you are using to 8.8.8.8 (google's) and see if it rectifies the problem. VM have these occasional dns issues every year but they will be transparent and you will remain unaffected if you use another provider such as google.
__________________
Join the Mockingjay, join the fight
General Maximus is offline   Reply With Quote
Old 28-06-2020, 23:25   #7
AdamAdament
cf.member
 
Join Date: Feb 2009
Posts: 4
AdamAdament is an unknown quantity at this point
Re: WTF Is Going On?!!!

I get there have been 'mitigating factors' over the last few months.
I get 'Perfectly acceptable security'.
But, I've never had this DNS issue before. This is a recent thing. My frustration was simply because I wasn't being given any answers to rectify the problem, all because I couldn't remember my security password. I've never needed to use it. Is telling me what I need to do to solve the problem a security issue? I just wanted it sorted out because it's pretty annoying.
AdamAdament is offline   Reply With Quote
Old 28-06-2020, 23:57   #8
Paul
Dr Pepper Addict
Cable Forum Team
 
Paul's Avatar
 
Join Date: Oct 2003
Location: Nottingham
Services: VM Phone : Sky Mobile : Sky TV : VM BB (350 Mbps) : Vodafone BB (38 Mbps)
Posts: 23,443
Paul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered stars
Paul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered stars
Re: WTF Is Going On?!!!

You have to remember they are trained to be like robots and follow "procedures" no matter how dumb those procedures are.

I have no clue what my password is, so in the rare occasions Im forced to ring them, they first tell me to have a guess, and if Im wrong, I have to answer other questions.

Then, once Im verified, they still wont tell me what the damn password is. Madness.
__________________

Baby, I was born this way.
Paul is offline   Reply With Quote
Old 29-06-2020, 08:19   #9
roughbeast
cf.mega poster
 
roughbeast's Avatar
 
Join Date: Jul 2008
Location: Coventry Cab CV829
Services: 1GB /50mb, TV V6x2, Phone XL Talk unlimited and mobile x4
Posts: 1,567
roughbeast has reached the bronze age
roughbeast has reached the bronze ageroughbeast has reached the bronze ageroughbeast has reached the bronze age
Re: WTF Is Going On?!!!

Regarding passwords.

I know my password very well. When the system asks me to hit the phone keys containing the three selected characters I always seem to get it wrong. When I speak to CS they always confirm the password that I know it is. Not sure what's wrong.

Regarding DNS I use 8.8.8.8 in my router so that I don't have to change the DNS on all my devices. I have not suffered the intermittent DNS failures.
__________________
Join Date: Jul 2008
Location: Coventry Cab CV829
Services: 1Gb /50Mb, V6 box X2, Phone XL Talk unlimited and mobile x4. SH4 in modem mode with GT-AX11000
roughbeast is offline   Reply With Quote
Old 29-06-2020, 09:26   #10
Travelstar
cf.member
 
Join Date: Feb 2016
Posts: 94
Travelstar is on a distinguished roadTravelstar is on a distinguished road
Re: WTF Is Going On?!!!

I tend to find Cloudflare quicker than Google. 1.1.1.1 and 1.0.0.1 are the DNS entries to try if you want to go down that path. Virgin's DNS servers have always been awful.
Travelstar is offline   Reply With Quote
Old 29-06-2020, 09:39   #11
Tricky Trevor
cf.geek
 
Tricky Trevor's Avatar
 
Join Date: Oct 2011
Location: Nottingham
Age: 63
Services: Ultimate Oomph,600 mbit,2xV6,,4K tv
Posts: 556
Tricky Trevor has a brilliant futureTricky Trevor has a brilliant futureTricky Trevor has a brilliant futureTricky Trevor has a brilliant futureTricky Trevor has a brilliant futureTricky Trevor has a brilliant futureTricky Trevor has a brilliant futureTricky Trevor has a brilliant futureTricky Trevor has a brilliant futureTricky Trevor has a brilliant futureTricky Trevor has a brilliant futureTricky Trevor has a brilliant future
Re: WTF Is Going On?!!!

But if you are phoning in,there is a prompt to key in three letters from your password on the keypad in order to get to speak to someone anyway.
__________________
I used to be indecisive but now I'm not so sure.
Tricky Trevor is offline   Reply With Quote
Old 29-06-2020, 10:17   #12
Taf
cf.mega poster
 
Taf's Avatar
 
Join Date: Jun 2003
Location: Kairdiff-by-the-sea
Age: 64
Services: TVXL BBXL Superhub 2ac (wired) 1Tb Tivo
Posts: 8,564
Taf has a nice shiny starTaf has a nice shiny starTaf has a nice shiny star
Taf has a nice shiny starTaf has a nice shiny starTaf has a nice shiny starTaf has a nice shiny starTaf has a nice shiny starTaf has a nice shiny starTaf has a nice shiny starTaf has a nice shiny starTaf has a nice shiny starTaf has a nice shiny starTaf has a nice shiny starTaf has a nice shiny star
Re: WTF Is Going On?!!!

Quote:
Originally Posted by Tricky Trevor View Post
But if you are phoning in,there is a prompt to key in three letters from your password on the keypad in order to get to speak to someone anyway.
And I always fail at that, so it's a pointless step.
Taf is offline   Reply With Quote
Old 29-06-2020, 22:49   #13
RichardCoulter
cf.mega poster
 
Join Date: Jan 2008
Posts: 7,867
RichardCoulter has disabled reputation
Re: WTF Is Going On?!!!

Quote:
Originally Posted by Paul View Post
You have to remember they are trained to be like robots and follow "procedures" no matter how dumb those procedures are.

I have no clue what my password is, so in the rare occasions Im forced to ring them, they first tell me to have a guess, and if Im wrong, I have to answer other questions.

Then, once Im verified, they still wont tell me what the damn password is. Madness.
I once rang up to ask for my password. The person at the offshore call centre replied "yes, certainly Sir. Can you give me your password please."
RichardCoulter is offline   Reply With Quote
Old 29-06-2020, 23:08   #14
Kushan
FORMER Virgin Media Staff
 
Kushan's Avatar
 
Join Date: Dec 2010
Location: Warrington
Posts: 4,638
Kushan has a bronzed appealKushan has a bronzed appeal
Kushan has a bronzed appealKushan has a bronzed appealKushan has a bronzed appealKushan has a bronzed appealKushan has a bronzed appealKushan has a bronzed appealKushan has a bronzed appealKushan has a bronzed appealKushan has a bronzed appealKushan has a bronzed appealKushan has a bronzed appealKushan has a bronzed appealKushan has a bronzed appealKushan has a bronzed appealKushan has a bronzed appealKushan has a bronzed appealKushan has a bronzed appealKushan has a bronzed appealKushan has a bronzed appeal
Re: WTF Is Going On?!!!

I'm glad virgin won't let people access my account by simply giving a vague guess as to what my monthly bill is. Sounds like the operator is doing their job, there.

If you don't know your password, then change it. You can ask them to do that, you just need to answer some other security questions (usually about your bill). It's not their fault you forgot your password.

And finally, the DNS thing....yes, while I agree it's better to use a 3rd party DNS server than rely on Virgin's, I don't actually think that's the issue that OP is seeing. Being unable to contact the DNS server usually means the connection itself is down, not the DNS server (Even if it's Virgin's).
__________________
My views are my own and in no way reflect those of Virgin Media.
Kushan is offline   Reply With Quote
Old 02-07-2020, 11:31   #15
spankysmagicpian
cf.geek
 
Join Date: Oct 2006
Location: Manchester
Services: Ultimate Oomph although there is nothing ultimate or oomph about it.
Posts: 790
spankysmagicpian has a fine set of Quadsspankysmagicpian has a fine set of Quadsspankysmagicpian has a fine set of Quadsspankysmagicpian has a fine set of Quadsspankysmagicpian has a fine set of Quadsspankysmagicpian has a fine set of Quadsspankysmagicpian has a fine set of Quadsspankysmagicpian has a fine set of Quadsspankysmagicpian has a fine set of Quadsspankysmagicpian has a fine set of Quadsspankysmagicpian has a fine set of Quadsspankysmagicpian has a fine set of Quadsspankysmagicpian has a fine set of Quadsspankysmagicpian has a fine set of Quads
Re: WTF Is Going On?!!!

There is something weird going on. Got up this morning - no internet connection on my phone, work laptop or my PC. Work lappy then connected quite happily to the VPN, only way I could get mine to connect was to change the DNS to Googles and my phone connected to the other router (Apple) rather than the Shub3....which incidentally, I have rebooted twice.

Apple router is fine as it's getting an IP from the Shub and internet is good to go. Connect directly to the Shub and it gets an IP but no internet.
spankysmagicpian is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 8 (1 members and 7 guests)
hoggerz
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT +1. The time now is 11:44.


Server: curium.zmnt.uk
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2020, vBulletin Solutions Inc.