Home News Forum Articles
  Welcome back Join CF
You are here You are here: Home | Forum | Faster upload speeds. aka. full 10% on all packages?

You are currently viewing our boards as a guest which gives you limited access to view most of the discussions, articles and other free features. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Registration is fast, simple and absolutely free so please join our community today.


Welcome to Cable Forum
Go Back   Cable Forum > Virgin Media Services > Virgin Media Internet Service

Faster upload speeds. aka. full 10% on all packages?
Reply
 
Thread Tools
Old 12-01-2021, 09:54   #1
olisun
cf.member
 
Join Date: Oct 2009
Posts: 97
olisun is on a distinguished roadolisun is on a distinguished road
Faster upload speeds. aka. full 10% on all packages?

Hi,

I called up VM to discuss the price increase and to check whether I will be effected by it.

I enquired about their upload speeds since I was looking for a package with higher upload speeds than the 35mb I get with the 350mb package I am currently on and didn't want the 1gig package as it was too expensive.

To my suprise the rep offered me the 500mb package with 50mb upload and the 1000mb package with 100mb upload speeds.

I went for the 500mb package as it was not too expensive than what I am paying now.

But the package has still not been activated. I called up VM the next day to check and I was told that while the upload speeds are correct, I shouldn't have been offered the 500mb package at the quoted price. And there was no mention about the offer in their system.

I have asked for a copy of the call recording and I was being told that it will take up to a month for the recording to be made available to me.

I am still waiting for somebody to get back to me.
olisun is offline   Reply With Quote
Advertisement
Old 12-01-2021, 10:27   #2
General Maximus
Ran Away
 
Join Date: Nov 2008
Location: Lincoln
Services: phone + 1gbit BB + SkyQ
Posts: 11,021
General Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronze
General Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronze
Re: Faster upload speeds. aka. full 10% on all packages?

they don't do themselves any favours do they. Sounds like another complaint for the CEOs office. I had a similar problem with another company many years ago and the person I spoke to on the phone was able to listen to my phone immediately. I don't think he believed what I was saying and tried calling me out on it but he was wrong and I was right
General Maximus is offline   Reply With Quote
Old 12-01-2021, 10:44   #3
olisun
cf.member
 
Join Date: Oct 2009
Posts: 97
olisun is on a distinguished roadolisun is on a distinguished road
Re: Faster upload speeds. aka. full 10% on all packages?

The next representative told me that they cannot listen to the previous recording and it will be sent to the manager to review it.
olisun is offline   Reply With Quote
Old 12-01-2021, 16:01   #4
jb66
cf.mega poster
 
jb66's Avatar
 
Join Date: Aug 2009
Posts: 5,386
jb66 has a bronze arrayjb66 has a bronze arrayjb66 has a bronze array
jb66 has a bronze arrayjb66 has a bronze arrayjb66 has a bronze arrayjb66 has a bronze arrayjb66 has a bronze arrayjb66 has a bronze arrayjb66 has a bronze arrayjb66 has a bronze arrayjb66 has a bronze array
Re: Faster upload speeds. aka. full 10% on all packages?

You dont get 10% on the 500, 600 or 1000 packages. You were miss informed.

https://www.virginmedia.com/shop/broadband/speeds
jb66 is offline   Reply With Quote
Old 12-01-2021, 16:05   #5
olisun
cf.member
 
Join Date: Oct 2009
Posts: 97
olisun is on a distinguished roadolisun is on a distinguished road
Re: Faster upload speeds. aka. full 10% on all packages?

Quote:
Originally Posted by jb66 View Post
You dont get 10% on the 500, 600 or 1000 packages. You were miss informed.

https://www.virginmedia.com/shop/broadband/speeds
I confirmed this with 3 different agents.

Maybe VM are not advertising it widely as yet.
olisun is offline   Reply With Quote
Old 12-01-2021, 16:29   #6
jb66
cf.mega poster
 
jb66's Avatar
 
Join Date: Aug 2009
Posts: 5,386
jb66 has a bronze arrayjb66 has a bronze arrayjb66 has a bronze array
jb66 has a bronze arrayjb66 has a bronze arrayjb66 has a bronze arrayjb66 has a bronze arrayjb66 has a bronze arrayjb66 has a bronze arrayjb66 has a bronze arrayjb66 has a bronze arrayjb66 has a bronze array
Re: Faster upload speeds. aka. full 10% on all packages?

Quote:
Originally Posted by olisun View Post
I confirmed this with 3 different agents.

Maybe VM are not advertising it widely as yet.
Maybe you were lied to im getting 1000/50 just now

Last edited by jb66; 12-01-2021 at 16:39.
jb66 is offline   Reply With Quote
Old 12-01-2021, 18:15   #7
weesteev
Cable Guru
 
weesteev's Avatar
 
Join Date: Jun 2004
Location: Scotland
Age: 41
Services: Virgin Media Gig1 RFOG, TV360, Stream, GoFibre 1Gb
Posts: 1,049
weesteev has reached the bronze age
weesteev has reached the bronze ageweesteev has reached the bronze ageweesteev has reached the bronze ageweesteev has reached the bronze ageweesteev has reached the bronze ageweesteev has reached the bronze ageweesteev has reached the bronze ageweesteev has reached the bronze ageweesteev has reached the bronze age
Re: Faster upload speeds. aka. full 10% on all packages?

There isn't tiers that have a 10/1 ratio for over 300Mb services currently. They will be available some time in the future but arent available now.
__________________


Access Network Innovation @ Liberty Global/Virgin Media

All comments are my own opinion and not a direct expression of LG/VM.
weesteev is offline   Reply With Quote
Old 12-01-2021, 23:10   #8
Paul
Dr Pepper Addict
Cable Forum Team
 
Paul's Avatar
 
Join Date: Oct 2003
Location: Nottingham
Age: 61
Services: Flextel SIP : Sky Mobile : Sky Q TV : VM BB (1000 Mbps) : Aquiss FTTP (330 Mbps)
Posts: 27,616
Paul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered stars
Paul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered stars
Re: Faster upload speeds. aka. full 10% on all packages?

Quote:
Originally Posted by weesteev View Post
There isn't tiers that have a 10/1 ratio for over 300Mb services currently. They will be available some time in the future but arent available now.
I think you'll find 350M has 10/1 on it, I get 35 upload on it.
__________________

Baby, I was born this way.
Paul is offline   Reply With Quote
Old 12-01-2021, 23:35   #9
Carth
cf.mega poster
 
Join Date: Jul 2004
Location: At the Leaving door
Posts: 4,050
Carth has a bronze arrayCarth has a bronze arrayCarth has a bronze array
Carth has a bronze arrayCarth has a bronze arrayCarth has a bronze arrayCarth has a bronze arrayCarth has a bronze arrayCarth has a bronze arrayCarth has a bronze arrayCarth has a bronze arrayCarth has a bronze arrayCarth has a bronze arrayCarth has a bronze arrayCarth has a bronze array
Re: Faster upload speeds. aka. full 10% on all packages?

I get 80 down, 10 up . . . 100Mb connection
Carth is offline   Reply With Quote
Old 13-01-2021, 10:53   #10
weesteev
Cable Guru
 
weesteev's Avatar
 
Join Date: Jun 2004
Location: Scotland
Age: 41
Services: Virgin Media Gig1 RFOG, TV360, Stream, GoFibre 1Gb
Posts: 1,049
weesteev has reached the bronze age
weesteev has reached the bronze ageweesteev has reached the bronze ageweesteev has reached the bronze ageweesteev has reached the bronze ageweesteev has reached the bronze ageweesteev has reached the bronze ageweesteev has reached the bronze ageweesteev has reached the bronze ageweesteev has reached the bronze age
Re: Faster upload speeds. aka. full 10% on all packages?

Quote:
Originally Posted by Paul View Post
I think you'll find 350M has 10/1 on it, I get 35 upload on it.
Typo, I meant to say 350
__________________


Access Network Innovation @ Liberty Global/Virgin Media

All comments are my own opinion and not a direct expression of LG/VM.
weesteev is offline   Reply With Quote
Old 18-01-2021, 03:26   #11
copernob
cf.addict
 
Join Date: Apr 2008
Location: Swansea S.Wales
Posts: 172
copernob is an unknown quantity at this point
Re: Faster upload speeds. aka. full 10% on all packages?

I think Virgin are beginning to Price themselves out of the market with yet another £3:50p price rise, year after year. If I don't get a decent deal I'll be going from the 350Mbt down to the 300 or 250 (whatever the next lowest is) Had enough. Funny thing is, they still the fastest around and they know it..
copernob is offline   Reply With Quote
Old 18-01-2021, 06:27   #12
roughbeast
cf.mega poster
 
roughbeast's Avatar
 
Join Date: Jul 2008
Location: Coventry
Services: Vodafone/City Fibre Gigafast 900
Posts: 1,781
roughbeast has reached the bronze age
roughbeast has reached the bronze ageroughbeast has reached the bronze ageroughbeast has reached the bronze ageroughbeast has reached the bronze ageroughbeast has reached the bronze ageroughbeast has reached the bronze ageroughbeast has reached the bronze ageroughbeast has reached the bronze ageroughbeast has reached the bronze ageroughbeast has reached the bronze ageroughbeast has reached the bronze age
Re: Faster upload speeds. aka. full 10% on all packages?

Quote:
Originally Posted by copernob View Post
I think Virgin are beginning to Price themselves out of the market with yet another £3:50p price rise, year after year. If I don't get a decent deal I'll be going from the 350Mbt down to the 300 or 250 (whatever the next lowest is) Had enough. Funny thing is, they still the fastest around and they know it..
With the Vodaphone/City Fibre symmetrical 1Gb service rolling out, this won't be for long. Combining this with Sky's TV only package, works out considerably cheaper than VMs minimum TV with its 1Gb service. Few current VM customers would quibble with the difference between Vodaphone's actual speeds of 900Mb/900Mb and Virgin's 1.2Gb/50Mb available broadband.
__________________
Join Date: Jul 2008
Location: Coventry
Services: FACTCO/CityFibre 1GB FTTP; Asus GT-AX11000 +3 iMesh nodes; Humax 2Tb TV boxes x2; Synology DS920+ used as Plex server
roughbeast is offline   Reply With Quote
Old 18-01-2021, 16:12   #13
Paul
Dr Pepper Addict
Cable Forum Team
 
Paul's Avatar
 
Join Date: Oct 2003
Location: Nottingham
Age: 61
Services: Flextel SIP : Sky Mobile : Sky Q TV : VM BB (1000 Mbps) : Aquiss FTTP (330 Mbps)
Posts: 27,616
Paul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered stars
Paul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered stars
Re: Faster upload speeds. aka. full 10% on all packages?

Well thats great if you happen to live in one of 12 cites, not much use for the vast majority of us.

Quote:
Aberdeen
Bournemouth
Cambridge
Coventry
Edinburgh
Huddersfield
Leeds
Milton Keynes
Northampton
Peterborough
Southend-On-Sea
Stirling
__________________

Baby, I was born this way.
Paul is offline   Reply With Quote
Old 18-01-2021, 16:31   #14
roughbeast
cf.mega poster
 
roughbeast's Avatar
 
Join Date: Jul 2008
Location: Coventry
Services: Vodafone/City Fibre Gigafast 900
Posts: 1,781
roughbeast has reached the bronze age
roughbeast has reached the bronze ageroughbeast has reached the bronze ageroughbeast has reached the bronze ageroughbeast has reached the bronze ageroughbeast has reached the bronze ageroughbeast has reached the bronze ageroughbeast has reached the bronze ageroughbeast has reached the bronze ageroughbeast has reached the bronze ageroughbeast has reached the bronze ageroughbeast has reached the bronze age
Re: Faster upload speeds. aka. full 10% on all packages?

Quote:
Originally Posted by Paul View Post
Well thats great if you happen to live in one of 12 cites, not much use for the vast majority of us.
It won't stop with those cities. You have to start somewhere. Vodaphone have mostly started from scratch, although sometimes, as in Coventry central, using existing City Fibre networks.
__________________
Join Date: Jul 2008
Location: Coventry
Services: FACTCO/CityFibre 1GB FTTP; Asus GT-AX11000 +3 iMesh nodes; Humax 2Tb TV boxes x2; Synology DS920+ used as Plex server
roughbeast is offline   Reply With Quote
Old 18-01-2021, 16:52   #15
Hugh
laeva recumbens anguis
Cable Forum Team
 
Hugh's Avatar
 
Join Date: Jun 2006
Age: 67
Services: Premiere Collection
Posts: 42,044
Hugh has a golden auraHugh has a golden aura
Hugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden aura
Re: Faster upload speeds. aka. full 10% on all packages?

Quote:
Originally Posted by Paul View Post
Well thats great if you happen to live in one of 12 cites, not much use for the vast majority of us.
And even then, if you got to the availability checker, you may get
Quote:
Unfortunately you might be a long way from one of our networks.

If you would like to be kept informed of network expansion in you area, please register your details below.
Or
Quote:
Thanks for your interest, we haven’t planned your area at the moment.
__________________
There is always light.
If only we’re brave enough to see it.
If only we’re brave enough to be it
.
If my post is in bold and this colour, it's a Moderator Request.
Hugh is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT +1. The time now is 08:22.


Server: osmium.zmnt.uk
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2024, vBulletin Solutions Inc.