VIP Plus Sim

[albertsteptoe]

Morning all i need some help please, i ordered the above sim yesterday & when i was talking to the lady about it she said everything was unlimited, but when i read up about the sim after work im sure i saw somewhere that the data is only 3.5GB a month, can someone tell me if this is correct or am i wrong.

[Ben B]

It's unlimited but if you use more than 3.5GB your speed is capped at I think 384kbps

[albertsteptoe]

Thanks for reply Ben, am i being stupid here, if its unlimited then why would speed be capped after 3.5GB that not unlimted to me.

[howardmicks]

Originally Posted by albertsteptoe

Thanks for reply Ben, am i being stupid here, if its unlimited then why would speed be capped after 3.5GB that not unlimted to me.

Nobody else either other than vm, you would be better with 3 matey that is unlimited im moving to them once my contract expires

[albertsteptoe]

im with 3 at the moment but i have been having trouble with there network no service in my flat since last Wednesday so cant use both mobiles i have with them, i wanted to try virgin as ive never used them be for, but 3.5GB isnt unlimited so the woman i spoke to lied to me if its 3.5GB then capped ill send it straight back.

[howardmicks]

Originally Posted by albertsteptoe

im with 3 at the moment but i have been having trouble with there network no service in my flat since last Wednesday so cant use both mobiles i have with them, i wanted to try virgin as ive never used them be for, but 3.5GB isnt unlimited so the woman i spoke to lied to me if its 3.5GB then capped ill send it straight back.

They are using a loophole in the law because they are.only capping and not stopping they can still class it as unlimited

[albertsteptoe]

Thanks for that ill try it for a month see how i get on with it, if its no good ill cancel the contract after 30 days.

[qasdfdsaq]

Originally Posted by howardmicks

They are using a loophole in the law because they are.only capping and not stopping they can still class it as unlimited

No they are not.

There is no law for there to be a loophole in.

3.5GB does not class as unlimited under any law.

[howardmicks]

Originally Posted by qasdfdsaq

No they are not.

There is no law for there to be a loophole in.

3.5GB does not class as unlimited under any law.

Right well if that's the case they are false advertising,I was told by vm when I complained that even thou it's capped it's still classed as unlimited

[jb66]

Originally Posted by qasdfdsaq

No they are not.

There is no law for there to be a loophole in.

3.5GB does not class as unlimited under any law.

You can download more than 3.5gb, so it's unlimited downloads, but the speed is limited after 3.5gb

Originally Posted by albertsteptoe

Thanks for that ill try it for a month see how i get on with it, if its no good ill cancel the contract after 30 days.

Be careful as i think with mobiles you get 14 days to cancel not the usual virgin 30 days satisfaction guarantee.

I have just taken out a VM mobile contract and i am sure it said 14 day returns policy applies for mobiles.

[jb66]

Originally Posted by richard1960

Be careful as i think with mobiles you get 14 days to cancel not the usual virgin 30 days satisfaction guarantee.

I have just taken out a VM mobile contract and i am sure it said 14 day returns policy applies for mobiles.

sims are just 30day contracts

[albertsteptoe]

Ive just checked my bank this morning & i have been charged £5 for the sim i don't remember the lady saying i would be charged, should i have been charged.

Originally Posted by jb66

sims are just 30day contracts

Ah was not sure about wether VM done 12 month contract type ones i guess they do not then.

[qasdfdsaq]

Originally Posted by jb66

You can download more than 3.5gb, so it's unlimited downloads, but the speed is limited after 3.5gb

It isn't unlimited downloads, because your service is limited based on how much you download.

There's regulation on what can be called "unlimited" in the fixed broadband market, those rules do not apply to mobile.

As far as fixed line is concerned, such a speed limit would not qualify as "unlimited". Unlimited does not allow significant speed restrictions and it's already been shown a 40% reduction falls foul of the rules so an up to 99% reduction such as this certainly would too. But because the rules do not apply to mobile then they can call it whatever they like. Unlimited cows for all I care. If you have a problem with the "false advertising" go complain to the ASA - that's what they're there for.