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Moving House
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Old 25-03-2020, 15:41   #1
Rks2020
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Moving House

Hello wonder if anyone can help?
We are moving home soon less than 2 weeks, unable to get hold of VM, not by phone, no even filled out form online, no replies, nothing. I don't want to b epaying for service at an address we are no longer living, what can We do? Thanks
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Old 25-03-2020, 15:59   #2
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Re: Moving House

Just keep trying on the phone. Or you could try their forum.

https://community.virginmedia.com/
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Old 25-03-2020, 15:59   #3
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Re: Moving House

You mean what you should have done, two weeks ago?
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Old 25-03-2020, 16:26   #4
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Re: Moving House

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Originally Posted by RobboEdin View Post
You mean what you should have done, two weeks ago?
When I moved a few years ago, I only had less than a week of notice of the actual moving date. You may know that you are going to move at some point soon, but don't know exactly when.
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Old 25-03-2020, 21:54   #5
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Re: Moving House

Does anyone know what happens if you move house whilst in the middle of a fixed contract but where the new house is in an area not supported by Virgin?

I would have thought you could terminate without paying up the contract as Virgin can't supply, but can up you?
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Old 25-03-2020, 21:56   #6
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Re: Moving House

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Originally Posted by Raider999 View Post
I would have thought you could terminate without paying up the contract as Virgin can't supply, but can up you?
Unlikely, as you (or whoever) took out (and agreed to) the fixed contract, its not VMs fault if someone then decides to move.
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Old 25-03-2020, 21:59   #7
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Re: Moving House

Quote:
Originally Posted by Raider999 View Post
Does anyone know what happens if you move house whilst in the middle of a fixed contract but where the new house is in an area not supported by Virgin?

I would have thought you could terminate without paying up the contract as Virgin can't supply, but can up you?
Afraid not unless they've changed their policy. Very unfair too if you're willing to take the service and they can't supply it.
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Old 25-03-2020, 22:28   #8
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Re: Moving House

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Originally Posted by Mr K View Post
Very unfair too if you're willing to take the service and they can't supply it.
Nothing unfair about it at all.
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Old 25-03-2020, 22:29   #9
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Re: Moving House

https://www.virginmedia.com/shop/the...ervices#moving
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Old 26-03-2020, 08:26   #10
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Re: Moving House

Well just found out VM customer services are all closed, heard from someone who works there, and just found out
Our new property cannot have VM, though couple of door away they do have it.
So will write to VM and ask if they can extend it to new address if not to cancel contract. WILL send letter as signed for, if no reply withing 14 days I will cancel the DD.
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Old 26-03-2020, 09:30   #11
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Re: Moving House

Quote:
Originally Posted by Paul View Post
Nothing unfair about it at all.

Why - you sign a 12 or 18 month contract then 3 months later you are told your job is moving to another part of the country in an area VM doesn't supply - anybody would think it reasonable to allow just a 1 month notice without penalty.
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Old 26-03-2020, 10:57   #12
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Re: Moving House

Quote:
Originally Posted by Rks2020 View Post
Well just found out VM customer services are all closed, heard from someone who works there, and just found out
Our new property cannot have VM, though couple of door away they do have it.
So will write to VM and ask if they can extend it to new address if not to cancel contract. WILL send letter as signed for, if no reply withing 14 days I will cancel the DD.
Whatever you do don't just cancel the DD, you will be asking for trouble and may ruin your credit rating!!!
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Old 26-03-2020, 11:04   #13
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Re: Moving House

You might find a little room for negotiation as VM have had bad publicity over their policy in the past.
https://www.google.com/amp/s/amp.the...tract-exit-fee
Piss someone off and you lose them as a potential customer for life. False economy.
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Old 26-03-2020, 11:36   #14
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Re: Moving House

Quote:
Originally Posted by Rks2020 View Post
Well just found out VM customer services are all closed, heard from someone who works there, and just found out
Our new property cannot have VM, though couple of door away they do have it.
So will write to VM and ask if they can extend it to new address if not to cancel contract. WILL send letter as signed for, if no reply withing 14 days I will cancel the DD.
Really, don't cancel the DD - as others have said, this will have a negative effect on your credit rating.

How long do you have left on your contract?
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Old 26-03-2020, 13:16   #15
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Re: Moving House

If there is a price rise in the near future, use that excuse to get out of your contract.

However, I guess any company announcing price increases in these dark times will be crucified, an absolute PR disaster
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